HotelConsult HC Hospitality HR Transformation and QA Improvement TIPlan 02
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Hospitality - a unique solution for the “small and independent” hotel, resort, boutique, b&b, club or restaurant! TIPlan - HR Transformation and QA Improvement - What you are about to see, is a new management tool I have developed for the “small and independent” hospitality operation! in only 14 consecutive days we guarantee results.Seven smashing Actions to change your operation!
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HotelConsult HC Hospitality HR Transformation and QA Improvement TIPlan 02
- 1. Hospitality HumanResources&QualityAssurance 1 for the “small and independent” hotel, resort, boutique, b&b, club or restaurant TIPlan a unique solution emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 2. Transformation and Improvement Plan 2 emiliovargas@hotelconsult.orgwww.hotelconsult.org What you are about to see, is a new management tool I have developed for the “small and independent” hospitality operation! Welcome to TIPlan
- 3. Dearhospitalityentrepreneur, YoucanuseTIPlan whenever youneedto improveyourperformance! TIPlan toucheseverysingledepartment; Weimprovetheentireproperty! Tryit! 3 • Potential vs Actual costs don’t match? • Service and Product complaints? • Erratic F&B costs – no controls? • High employee turnover? • Maintenance issues? • Poor GSI results? • Low occupancy ? • Minimal ROI ? CALL TODAY +(504)9957-8605 USA: VoIP (786) 292-3141 NOW! Emilio VARGAS emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 5. ”…thiscapacityforongoingchangeand transformationisthemostsalientfeatureof ourhumannature” 5 “Further Along the road less travelled” M. Scott Peck, M.D. emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 6. Three, of themanyforces, currently affecting your hospitality business balance… 6Client expectations Human Resources Quality emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 7. Be careful; lack of either force is very dangerous! 7 emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 8. 80%of your unhappyClients will NOT complain; simply, theywill not return! 8 emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 10. Few hotels were available, Very limited hospitality services, Owners used to say : ”this is MY client” And if I loose this client, another will come! Hotel guest was considered a “captive market” 10 emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 11. Ferocious competition! Clients have many options You don’t “own” the Client… Clients are not abundant Clients need a pleasant experience! 11 emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 14. Howtoreach the Objective? 14 CHANGE ….. WithTransformation and Improvement! emiliovargas@hotelconsult.orgwww.hotelconsult.org Well, theonly wayiswith CHANGE…
- 15. HotelConsult Proudly presents Human Resources + QualityAssurance Sevenactions inonly14 days! 15 Transformation Improvement Plan emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 16. 1. Coaching owner/managers. 2. QualityAudit. 3. Creativity fortroubleshooting. 4. Guestcommentcards. 5. Staff satisfaction survey. 6. Training department heads. 7. Training line staff. TIPlan 7 Actions 16 emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 17. COACHING owners& managers 17 1 For 3 days we “walk the property” with you, sharing your daily routines. we make observations, and suggestions “how to” improve your skills! emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 18. Quality Audit Service & Product From day one we evaluate Front & Back of the House, recording ALL non-conformities. 18 2 We EVALUATE your property from the GUEST perspective! • Quality, • Value, • Facilities and • Service. emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 19. After Coaching and Audit arecompleted, Non-conformities are detected, We HELP withCreativesolutions! 19 3 emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 21. Staff must be happytodeliver excellent Service! 21 5 emiliovargas@hotelconsult.orgwww.hotelconsult.org Surveyresultswill guide us to Plans & Actions for improvement. Wemeasuretheir satisfaction levelwith your organization.
- 22. To develop new skills or, To Research on a hospitality subject, This is the perfect method! Five of your Supervisors will attend the workshop 2 weeks, 2 days/wk., 3 hours each day! 22 6 emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 23. ALL your staff will participate! 23 7 emiliovargas@hotelconsult.orgwww.hotelconsult.org 5 consecutive days, 4 hours each day, we meet to correct the Negative behavior detected during the Audit!
- 24. 1. Coaching owner/managers. 2. QualityAudit. 3. Creativity fortroubleshooting. 4. Guestcommentcards. 5. Staff satisfaction survey. 6. Training department heads. 7. Training line staff. TIPlan 7 Actions 24 emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 25. Quality is a commitment for everybody at ALL levels! 25 emiliovargas@hotelconsult.orgwww.hotelconsult.org Our Quote and Schedule for your TIPlan will match your budget and available time!
- 26. Management Advisory Services, Quality Control, Coaching, Training, Food and beverage for independent hotels, clubs and restaurants Pre-opening Opening Remodel Kitchen design QA audits – service and product Executives Coaching for owners new-to-the-industry Conferences Seminars Workshops Marketing Plans HotelConsult Honduras: (504) 9957-8605 USA: (786) 292 3141 emiliovargas@hotelconsult.org www.hotelconsult.org Skype: emilio.vargas.hotelier Twitter: @hotelconsult 26 emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 27. "you can't improve what you don't measure“ W. Edwards Deming "you can't manage what you don't measure“ 27 emiliovargas@hotelconsult.orgwww.hotelconsult.org