CallChatter presentation hospitality


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Introducing Managed Live Webchat for Hospitality and Senior Living Industries

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CallChatter presentation hospitality

  1. 1. The Opportunity and The Solution!
  2. 2. What Do You Expect From Your Website?All of your current marketing spend is designed to drive traffic to your website! Print Ads Radio Ads Television Ads Web Ads - PPC Name on a Town Car/Van Shuttle Ads in Travel Publications
  3. 3. Leads, Appointments & Sales• Over 80% of all sales are lost over the phone • 84% of all prospects are browsing on other hotel websites and third-party travel sites.The importance of every visitor to yourwebsite and your property is magnified!
  4. 4. What Do You Expect From Your Website? Conversions?The Challenge is that a prospect is not just going to give up their information to you because you have a website!
  5. 5. In order to change the result, you need to change the method: FACT: You would never leave your front desk or phones unattended, would you? FACT: Everyday, You Leave Your Website Unstaffed!
  6. 6. Conversions occur when you deliver theright message to the right person at the right time.
  7. 7. . Solution:• Create a funnel of unparalleled quality, first- party leads.• Engage in a proactive sales approach with your existing website visitors.• Capture the 98% of your visitors who are simply “shopping.”• Decrease your cost per reservation.
  8. 8. What Does Success Look Like? We Deliver: • Managed Live Chats (your website) • Proactive Transient Sales • Bookings for your property • First Party Leads • Detailed Chat Transcripts• Over 50 Years of Combined Senior Level Hotel Leadership
  9. 9. Tip the Scales in Your Favor! How Does It Work?
  10. 10. How Does it Work?• We Provide You with all the tools necessary to start in less than 72 Hours. • You will receive the HTML Code to place on your website to activate the Live Chat icons. • We will help you create rate codes and links to provide our team with accurate availability and daily rates.• We create customized messages that are central to the success of your hotel. • We start making reservations for the missing 98%!
  11. 11. Why Does It Work? Our Keys to Success: • Understanding of Urgency • Identifying Specific Needs • Overcoming Objections • Developing a Relationship We tip the scales in favor of conversions by buildingrapport with each prospect and then turning the lead into a reservation or to Sales to close a group deal.
  12. 12. Why Does It Work?
  13. 13. Why Does It Work?
  14. 14. Why Does It Work?
  15. 15. Why Does It Work?
  16. 16. Why Does It Work?
  17. 17. Getting Started!• 72 Hour Implementation Plan• Designing The Customer Experience• Understanding the System• Team Training
  18. 18. Benefits of Conversion Logix:• Created and managed 3 hotel call centers• Created and managed Live Chat center• Trained and managed hundreds of sales/reservations professionals• Understand how to engage and create first party leads via many different sources• 50+ years of on-site Senior level sales and management experience.• The partnership that can revolutionize the industry
  19. 19. We are a culture of disciplined people having disciplinedthoughts and taking disciplined action.
  20. 20. Creating Solutions that willredefine an industry beginning with you!