The document provides tools and strategies for effectively managing conflict in the workplace. It discusses personal prevention strategies like adopting the least resource-intensive approach and being flexible in one's thinking. It recommends focusing on end results rather than positions when dealing with conflicts. When giving feedback, the document suggests combining strengths and considering alternative perspectives. For receiving feedback, it advises having an open mind and thanking the other party. It provides guidelines for holding post mortem meetings, including focusing on issues rather than people and developing action plans for improvement.

1. Effectively Managing Conflict in the Workplace Tuesday, 7 December 2010 Laurence Yap Sr Manager of Learning and OD

2. Conflict Prevention Tools Tuesday, 7 December 2010 Laurence Yap Sr Manager of Learning and OD

6. Effectiveness

8. Third Way

10. Giving Feedback

12. Receiving feedback

15. Post Mortem

20. Performance Analysis

28. “ take the first step in faith. You do not have to see the whole Just take the first step.” Martin Luther King