Crew Resource Management for Airlines

1. OLYMPIA AVIATION 2020
VIRTUAL TRAINING
ARTICLES AND VIDEOS

2. ARTICLES AND VIDEOS
CREW RESOURCE MANAGEMENT

3. ARTICLES AND VIDEOS
CREW RESOURCE MANAGEMENT
CRM training is one way of addressing the challenge of
optimizing the human/machine interface and
accompanying interpersonal activities. These activities
include team building and maintenance, information
transfer, problem solving, decision making, maintaining
situation awareness, and dealing with automated systems.

4. ARTICLES AND VIDEOS
CREW RESOURCE MANAGEMENT
CRM training is one way of
addressing the challenge of
optimizing the human/machine
interface and accompanying
interpersonal activities.

5. ARTICLES AND VIDEOS
CREW RESOURCE MANAGEMENT
Staying ALERT and AWARE and knowing
when to ACT quickly
SELECTIVE ATTENTION can lead to
diminished SITUATIONAL AWARENESS
DISTRACTIONS while on duty that can be
visual and aural and lead to accidents

6. ARTICLES AND VIDEOS
CREW RESOURCE MANAGEMENT
Always stay
EMPOWERED
and
PROACTIVE.
Remember –
if you see
something,
say something.
AND
Better to be
safe than sorry.

7. ARTICLES AND VIDEOS
CREW RESOURCE MANAGEMENT
One of the biggest factors of Crew Resource Management
(CRM) is SITUATIONAL AWARNESS. Especially, as
flight attendants, we need to ALWAYS be attentive &
our eyes and ears are never resting.

8. ARTICLES AND VIDEOS
CREW RESOURCE MANAGEMENT
When we focus on one particular thing.
Or when we put on the figurative blinders.
We begin to exhibit SELECTIVE ATTENTION.
Selective attention can be detrimental to
SITUATIONAL AWARENESS.

9. ARTICLES AND VIDEOS
SITUATIONAL AWARENESS

10. ARTICLES AND VIDEOS
SITUATIONAL AWARENESS

11. ARTICLES AND VIDEOS
CELLPHONES, PERSONAL ELECTRONIC DEVICES AND DISTRACTIONS
The impact of people's
fascination with,
even addiction to, cell phones
and texting is becoming more
evident every year.

12. ARTICLES AND VIDEOS
CELLPHONES, PERSONAL ELECTRONIC DEVICES AND DISTRACTIONS
People in aviation are just as susceptible to distractions, have
more opportunities than most people to lose their focus on the
most critical areas at the time and suffer more drastic
consequences when it happens.

13. ARTICLES AND VIDEOS
CELLPHONES, PERSONAL ELECTRONIC DEVICES AND DISTRACTIONS
With the potentially severe consequences of a
loss of situational awareness and the
prevalence of distractions throughout a flight,
it is critical that all CREW actively work to
reduce distractions as much as possible.
A NASA report suggests several “lines of
defense” that can reduce the chance of an
incident or accident due to distractions:

14. ARTICLES AND VIDEOS
CELLPHONES, PERSONAL ELECTRONIC DEVICES AND DISTRACTIONS
1. Recognize that conversation is a powerful
distracter.
2. Recognize the impact of “head-down tasks”
on flying and monitoring.
3. Suspend noncritical duties when
appropriate.
4. Treat interruptions as red flags.

15. CELLPHONES, PERSONAL ELECTRONIC DEVICES AND DISTRACTIONS
ARTICLES AND VIDEOS
Are CREW overdoing it with the
selfies and other cell phone
distractions?
Are we are putting the safety of
our flight at stake when we stop to
snap a photo or text a friend?

16. CELLPHONES, PERSONAL ELECTRONIC DEVICES AND DISTRACTIONS
ARTICLES AND VIDEOS
We should really try to limit our cell phone use during
flight to aircraft operations and emergencies only to
ensure we don't lose focus on the task at hand and
find ourselves the recipient of an FAA violation or
worse, a fatal accident.
Don't be that guy!
Don't be the guy taking selfies on final
approach. Don't be the guy that dies in a
plane crash, leaving photos or video footage
of your mistakes in your wake.

17. CELLPHONES, PERSONAL ELECTRONIC DEVICES AND DISTRACTIONS
ARTICLES AND VIDEOS
Since April 2014, US airline
pilots have been prohibited
by the FAA from using
electronic devices for
personal reasons while on
duty in the cockpit.
These alerts
and rings in
the previous
few slides
may have
been
annoying and
distracting.
Just think of
how those
distractions
could be
detrimental to
safety while
on duty.

18. ARTICLES AND VIDEOS
SAFO for
Parts 121 and
135 but it is
advantageous
to be aware
for any type
of flying.
Also, airlines
may practice
more
restrictive
rules in their
own policies
and
procedures. CELLPHONES,
PERSONAL
ELECTRONIC
DEVICES AND
DISTRACTIONS

19. ARTICLES AND VIDEOS
AUDITORY FATIGUE
Auditory fatigue is defined as a temporary loss of hearing after exposure to sound. This results in
a temporary shift of the auditory threshold known as a temporary threshold shift (TTS). The
damage can become permanent (permanent threshold shift, PTS) if sufficient recovery time is not
allowed before continued sound exposure.
Short-term fatigue
full recovery from TTS can be achieved in approximately two minutes
Long-term fatigue
recovery requires a minimum of several minutes but can take up to several days
Aircraft engines can account
for excessive vibrations that
lead to auditory fatigue
which can lead to a break
down in CRM.
Other factors that can lead to poor CRM and decision making

20. Cell
phone
usage
and
distractions

21. Humans have 2 cognitive systems; one involves conscious control,
while the other is largely automatic.
Driving a car on a familiar route is largely automatic. Texting requires active
conscious processing.
To eliminate distractions, some forward-thinking companies clearly define when the
use of a PED is prohibited. One Canadian helicopter company requires its
maintenance technicians to place their cell phones in a secure box before working
on the shop floor. Another prohibits the use of PEDs in company vehicles.
Individuals must also take some responsibility in eliminating the distractions from
the use of PEDs. One pilot shares, “I turn off my phone when I pick up my flight
release from dispatch. At that point, I become just a pilot. I am no longer available to
be a dad, husband, homeowner, union rep, sports fan, shareholder or whatever—all
of that can wait. If some flight-related issue arises, then I turn my phone back on to
communicate with the company.”
ARTICLES AND VIDEOS
CELLPHONES,
PERSONAL
ELECTRONIC
DEVICES AND
DISTRACTIONS

22. When you are arming or disarming a cabin
door, NOTHING else matters. There is no request, no on
time departure that takes priority. We are on the aircraft
for this purpose specifically and we cannot delegate that
responsibility to another crew member or delay acting on
the direction to arm or disarm a cabin door. When you are
told to arm or disarm a cabin door, stop what you are
doing and go to your assigned exit.
ARTICLES AND VIDEOS
CELLPHONES,
PERSONAL
ELECTRONIC
DEVICES AND
DISTRACTIONS

23. This
happened
just THIS
YEAR.
August 23rd,
2021.
ARTICLES AND VIDEOS
PED FIRES
ONBOARD

24. Ryanair
flight
August
2018
ARTICLES AND VIDEOS
PED FIRES
ONBOARD

25. Onboard
for lithium
battery
fires (PEDs)
SpectrumF
X Life Kit
fire sock.
ARTICLES AND VIDEOS
PED
CONTAINMENT
BAG

26. ARTICLES AND VIDEOS
Communication
It is an activity of effectively
transferring information through:
Sight Sound Body language
CRM AND
COMMUNICATION

27. ALERT,
AWARE,
ACTION
STAY SAFE!
AND HAPPY FLYING!
ta
ke
be
be