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-- BBUUSS 333300 -- 
OOPPEERRAATTIIOONNSS MMAANNAAGGEEMMEENNTT 
~~~~ 
SSaalleess TTeeaamm
GGaanntttt CChhaarrtt 
aanndd AAOONN
GGaanntttt CChhaarrtt 
Plan to sale T-shirts Duration Start Finish % Completed 
Sales research 6 days 7-Apr 12-Apr 100% 
Activity 
Letter 
A Analyzed trends 2 days 7-Apr 9-Apr 
B Customer surveys 4 days 8-Apr 11-Apr 
C Researched the place to sell T-shirts 5 days 10-Apr 11-Apr 
Sales planning 12 days 14-Apr 25-Apr 100% 
D Training time to allocate work 4 days 14-Apr 17-Apr 
E Determined the sales target based on the budget 4 days 16-Apr 19-Apr 
F Design and develop the sale strategy 6 days 18-Apr 23-Apr 
G Marketing development with Marketing team 5 days 20-Apr 24-May 
H Delivery planning 2 days 24-Apr 25-Apr 
Sales promotion 14 days 29-Apr 12-May 100% 
I Retail and online sales 13 days 29-Apr 11-May 
J The consultative selling 9 days 29-Apr 7-May 
K Sales timeline management 12 days 29-Apr 10-May 
L Keep a check on inventories and the revenue 11 days 2-May 12-May 
M Evaluate the performance 9 days 5-May 13-May 
Sales report 9 days 5-May 13-May 100% 
N Co-operated with Finance department 7 days 5-May 11-May 
O Report to CEO 8 days 6-May 13-May
Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 
M T W T F S S M T W T F S S M T W T F S S M T W T F S S M T W T F S S M T W T F S S 
B 
C 
D 
E 
F 
N 
M 
O 
G 
H 
I 
J 
K 
L 
Activity 
Letter 
A A 
B 
C 
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 
D 
E 
F 
G 
H 
I 
J 
K 
L 
M 
N 
O 
GGaanntttt CChhaarrtt
1. 
Analyzed 
Trends 
2. 
Customer 
Survey 
3. 
Observe 
Sales’ 
location 
4. 
Sales 
Strategies 
5. 
Training 7. 
6. 
Sales 
Target 
Work with 
Marketing 
Team 
8. 
Delivery 
Planning 
AAOONN
8. 
Delivery 
Planning 
9. 
Retail and 
Online Sales 
10. 
Consultative 
Selling 
11. 
AAOONN 
Sale time 
Management 
12. 
Evaluate 
Performance 
13. 
Work with 
Finance 
14. 
Report to 
CEO
TTiimmeesshheeeett SSuummmmaarryy 
Keuka ID# Family & Middle Name Given Name Enter Hours 
Worked 
295895 Le Hoang Kim Duyen 32:20:00 
295915 Pham Ngoc Minh Khoa 27:43:00 
295917 Pham Hung Thai Son 22:35:00 
295902 Nguyen Trieu Phuc Hai 29:48:00 
295907 Nguyen Hoang Hung 30:10:00 
295888 Nguyen Thanh Binh 22:40:00 
295889 Do Thi Phuong Dung 30:45:00 
295897 Le Thi Thanh Tam 27:30:00 
295922 Tran Nguyen Khoa Hung 22:38:00 
246:09:00
Le Hoang Kim Duyen (VP) - 295895 
1.Establishes sales objectives by forecasting 
2.Oversee the sale management process and make sure guidelines are 
met. 
3.Enhance the value for the product. 
4.In charge of selling and delivery. 
5.Keeping record of daily income. 
6.Checking the inventory and managing financial issue for each day.
CCuussttoommeerr 
BBeenneeffiittss PPaacckkaaggee
Customer Benefits Package
Happy Customers
Happy Customers
Pham Hung Thai Son - 295917 
1. Supporting manufacturing to make order and delivering T-shirt 
2. Using contact to sell T-shirt 
3. Delivering T-shirt to customers 
4. Selling totally 4 T-shirts 
5. Contributing ideas for selling strategy
CCoommmmuunniiccaattiioonnss 
aanndd SSaalleess SSttrraatteeggiieess
Communications Strategies 
1. Providing information 
about the campaign 
2. Consulting about the size, 
colors, design of the T-shirt 
3. Be patience when 
persuading customers 
4. Handle difficult customers
Sales Strategies 
1. Understand what the buyer wants 
2. Establish trust with the buyer 
3. Using personal relationships 
4. Using social networks 
5. Get 10% discount for the celebration 
6. Free shipping in District 1, 5
The market segmentation 
• Students 
• Our friends, our relations 
• Couples
Approach Customer Services 
• Social networks (Facebook, Twitter, Instagram,…) 
Non-fee services and software (Yahoo! Messenger, 
Skype, MSN, Viber, Whatsapp,…) 
• Phone sales/ Book online. 
• Send out samples for T-shirts.
Payment methods 
• Cash payments 
Credit card Transactions
Nguyen Hoang Hung - 295907 
1. Selling T-shirts to achieve the goal 
2. Appeal to sponsor from relationship personally and receive 5 millions 
from the Bach Tung furniture company 
3. Co-operation with the Marketing Department to keep contact to 
customers quickly on Facebook 
4. Represent of group to receive order from customers 
5. Delivery T-shirts to customers
CCoorree CCoommppeetteenncciieess aanndd 
CCoommppeettiittiivvee PPrriioorriittiieess
Core Competencies 
1. Young and creative staffs 
2. Interpersonal Awareness 
3. Stress management 
4. Flexibility
Le Thi Thanh Tam - 295897 
1. Find the potential customers 
2. Persuade customers to buy the products 
3. Promote the products via social network: Facebook, Instagram,..
CCoommppeettiittiivvee PPrriioorriittiieess 
1. Own many close and potential referrals that are suitable to the 
products designed and distributed 
2. Have motivated and enthusiastic sale staff 
3. Have many channels of distribution 
4. Demonstrate eye catching logo and slogan for the products 
5. Perform meaningful ideas base on charity work that can touch 
people's heart honestly
Do Thi Phuong Dung - 295889 
1. Introducing and selling t-shirt 
2. Supporting manufacturing department to make paper bags 
3. Storing and distributing product, checking inventory everyday. 
4. Delivering products to customers 
5. Sending the statistic and revenue for finance department
PPrree-- aanndd PPoosstt-- SSeerrvviiccee 
VVaalluuee CChhaaiinn
Support and General Management Processes 
Gaining a Customer Value Creation Keeping the Customer 
• Customer other 
quality 
• Size 
• Color 
• Customer other 
winner 
• Speed 
• Customize 
• Packaging the T-shirt 
• Consulting 
Measurement and Feedback
TThhee SSaalleess’’ PPeerrffoorrmmaannccee
TThhee SSaalleess’’ PPeerrffoorrmmaannccee 
• Total : 150 T-shirts 
• The total number of shirts sold in 14 days : 131 T-shirts 
• 4 T-shirts are sold for 100,000VND 
23 T-shirts are sold for 108,000VND 
104 T-shirts are sold for 120,000VND
PPrroocceessss FFllooww CChhaarrtt
Start 
Advertising 
Sales Customer / Order 
Payment 
Processed 
Customer 
Services 
Shipping
Pham Ngoc Minh Khoa - 295915 
1. Finding potential customers 
2. Keep contact with the customers 
3. Answering phone calls from the customers 
4. Giving advice and guidance on product selection to customers. 
5. Complete the sale target 
6. Design the Power Point slides for the group
Nguyen Trieu Phuc Hai - 295902 
1. Selling online, offline and selling in our courtyard. 
2. Have all knowledge about the product 
3. Greet the customers and help them in identifying their requirements 
4. Promote our products and answer the customers' questions 
regarding the products 
5. Get feedback from customers about our products and report them 
to VP
Nguyen Trieu Phuc Hai - 295902 
6. Take part in sale meetings and follow the rule of VP 
7. Support other members in sale department when they need 
8. Collaborate with every member in other teams to achieve the 
common goal.
Sale’s Contribution
Sale’s Contribution 
1. Attract and remain customers 
2. Increase revenue 
3. Support marketing team 
4. Explore new markets and 
potential customers
5. Use promotional techniques to 
gain the success 
6. Sales and distribution to the 
different regions 
7. Delivery on time 
8. Boost reputation of our 
company 
Sale’s Contribution
Tran Nguyen Khoa Hung - 295922 
1. Main role is sell our products 
1. Give the best advice to customers 
2. Give promotion to customer 
3. Find out new customer based on relationship of old customer 
4. Support Manufacturing Department in making the paper bag 
5. Keeping the contact with customer to update new information about 
promotion 
6. Delivery: Free ship for customer in District 1 and District 5. For the 
other place, we take charge based on distance.
Nguyen Thanh Binh - 295888 
1. Selling 4 T-shirts 
2. Delivery T-shirts when received orders from the customers 
3. Explain the meaning of the logo to the customers
TTeeaamm mmeemmbbeerrss’’ lleessssoonnss
TTeeaamm mmeemmbbeerrss’’ lleessssoonnss 
1. Persuasive and communication skill 
2. Team-working skill 
3. How to solve conflicts 
4. To be able to work long and hard hours 
5. Always finish a task on time 
6. Not afraid to ask questions 
7. Value integrity 
8. Must be helpful and polite
VVPP lleeaarrnneedd ffrroomm tthhiiss pprroojjeecctt 
1. How to work thoroughly as a whole system 
2. Better administer all order, customers priority, employee’s 
performance 
3. Listening and understanding all ideas of each member in team 
4. Client identification, categorize them into types with various tastes 
5. Pressure management 
6. Time management
TThhaannkk yyoouu 
ffoorr yyoouurr lliisstteenniinngg!!

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11BSM4_Hazkout Project_Sales Team

  • 1. -- BBUUSS 333300 -- OOPPEERRAATTIIOONNSS MMAANNAAGGEEMMEENNTT ~~~~ SSaalleess TTeeaamm
  • 2.
  • 3.
  • 5. GGaanntttt CChhaarrtt Plan to sale T-shirts Duration Start Finish % Completed Sales research 6 days 7-Apr 12-Apr 100% Activity Letter A Analyzed trends 2 days 7-Apr 9-Apr B Customer surveys 4 days 8-Apr 11-Apr C Researched the place to sell T-shirts 5 days 10-Apr 11-Apr Sales planning 12 days 14-Apr 25-Apr 100% D Training time to allocate work 4 days 14-Apr 17-Apr E Determined the sales target based on the budget 4 days 16-Apr 19-Apr F Design and develop the sale strategy 6 days 18-Apr 23-Apr G Marketing development with Marketing team 5 days 20-Apr 24-May H Delivery planning 2 days 24-Apr 25-Apr Sales promotion 14 days 29-Apr 12-May 100% I Retail and online sales 13 days 29-Apr 11-May J The consultative selling 9 days 29-Apr 7-May K Sales timeline management 12 days 29-Apr 10-May L Keep a check on inventories and the revenue 11 days 2-May 12-May M Evaluate the performance 9 days 5-May 13-May Sales report 9 days 5-May 13-May 100% N Co-operated with Finance department 7 days 5-May 11-May O Report to CEO 8 days 6-May 13-May
  • 6. Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 M T W T F S S M T W T F S S M T W T F S S M T W T F S S M T W T F S S M T W T F S S B C D E F N M O G H I J K L Activity Letter A A B C 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 D E F G H I J K L M N O GGaanntttt CChhaarrtt
  • 7. 1. Analyzed Trends 2. Customer Survey 3. Observe Sales’ location 4. Sales Strategies 5. Training 7. 6. Sales Target Work with Marketing Team 8. Delivery Planning AAOONN
  • 8. 8. Delivery Planning 9. Retail and Online Sales 10. Consultative Selling 11. AAOONN Sale time Management 12. Evaluate Performance 13. Work with Finance 14. Report to CEO
  • 9. TTiimmeesshheeeett SSuummmmaarryy Keuka ID# Family & Middle Name Given Name Enter Hours Worked 295895 Le Hoang Kim Duyen 32:20:00 295915 Pham Ngoc Minh Khoa 27:43:00 295917 Pham Hung Thai Son 22:35:00 295902 Nguyen Trieu Phuc Hai 29:48:00 295907 Nguyen Hoang Hung 30:10:00 295888 Nguyen Thanh Binh 22:40:00 295889 Do Thi Phuong Dung 30:45:00 295897 Le Thi Thanh Tam 27:30:00 295922 Tran Nguyen Khoa Hung 22:38:00 246:09:00
  • 10. Le Hoang Kim Duyen (VP) - 295895 1.Establishes sales objectives by forecasting 2.Oversee the sale management process and make sure guidelines are met. 3.Enhance the value for the product. 4.In charge of selling and delivery. 5.Keeping record of daily income. 6.Checking the inventory and managing financial issue for each day.
  • 15. Pham Hung Thai Son - 295917 1. Supporting manufacturing to make order and delivering T-shirt 2. Using contact to sell T-shirt 3. Delivering T-shirt to customers 4. Selling totally 4 T-shirts 5. Contributing ideas for selling strategy
  • 17. Communications Strategies 1. Providing information about the campaign 2. Consulting about the size, colors, design of the T-shirt 3. Be patience when persuading customers 4. Handle difficult customers
  • 18. Sales Strategies 1. Understand what the buyer wants 2. Establish trust with the buyer 3. Using personal relationships 4. Using social networks 5. Get 10% discount for the celebration 6. Free shipping in District 1, 5
  • 19. The market segmentation • Students • Our friends, our relations • Couples
  • 20. Approach Customer Services • Social networks (Facebook, Twitter, Instagram,…) Non-fee services and software (Yahoo! Messenger, Skype, MSN, Viber, Whatsapp,…) • Phone sales/ Book online. • Send out samples for T-shirts.
  • 21. Payment methods • Cash payments Credit card Transactions
  • 22. Nguyen Hoang Hung - 295907 1. Selling T-shirts to achieve the goal 2. Appeal to sponsor from relationship personally and receive 5 millions from the Bach Tung furniture company 3. Co-operation with the Marketing Department to keep contact to customers quickly on Facebook 4. Represent of group to receive order from customers 5. Delivery T-shirts to customers
  • 23. CCoorree CCoommppeetteenncciieess aanndd CCoommppeettiittiivvee PPrriioorriittiieess
  • 24. Core Competencies 1. Young and creative staffs 2. Interpersonal Awareness 3. Stress management 4. Flexibility
  • 25. Le Thi Thanh Tam - 295897 1. Find the potential customers 2. Persuade customers to buy the products 3. Promote the products via social network: Facebook, Instagram,..
  • 26. CCoommppeettiittiivvee PPrriioorriittiieess 1. Own many close and potential referrals that are suitable to the products designed and distributed 2. Have motivated and enthusiastic sale staff 3. Have many channels of distribution 4. Demonstrate eye catching logo and slogan for the products 5. Perform meaningful ideas base on charity work that can touch people's heart honestly
  • 27. Do Thi Phuong Dung - 295889 1. Introducing and selling t-shirt 2. Supporting manufacturing department to make paper bags 3. Storing and distributing product, checking inventory everyday. 4. Delivering products to customers 5. Sending the statistic and revenue for finance department
  • 28. PPrree-- aanndd PPoosstt-- SSeerrvviiccee VVaalluuee CChhaaiinn
  • 29. Support and General Management Processes Gaining a Customer Value Creation Keeping the Customer • Customer other quality • Size • Color • Customer other winner • Speed • Customize • Packaging the T-shirt • Consulting Measurement and Feedback
  • 31. TThhee SSaalleess’’ PPeerrffoorrmmaannccee • Total : 150 T-shirts • The total number of shirts sold in 14 days : 131 T-shirts • 4 T-shirts are sold for 100,000VND 23 T-shirts are sold for 108,000VND 104 T-shirts are sold for 120,000VND
  • 33. Start Advertising Sales Customer / Order Payment Processed Customer Services Shipping
  • 34. Pham Ngoc Minh Khoa - 295915 1. Finding potential customers 2. Keep contact with the customers 3. Answering phone calls from the customers 4. Giving advice and guidance on product selection to customers. 5. Complete the sale target 6. Design the Power Point slides for the group
  • 35. Nguyen Trieu Phuc Hai - 295902 1. Selling online, offline and selling in our courtyard. 2. Have all knowledge about the product 3. Greet the customers and help them in identifying their requirements 4. Promote our products and answer the customers' questions regarding the products 5. Get feedback from customers about our products and report them to VP
  • 36. Nguyen Trieu Phuc Hai - 295902 6. Take part in sale meetings and follow the rule of VP 7. Support other members in sale department when they need 8. Collaborate with every member in other teams to achieve the common goal.
  • 38. Sale’s Contribution 1. Attract and remain customers 2. Increase revenue 3. Support marketing team 4. Explore new markets and potential customers
  • 39. 5. Use promotional techniques to gain the success 6. Sales and distribution to the different regions 7. Delivery on time 8. Boost reputation of our company Sale’s Contribution
  • 40. Tran Nguyen Khoa Hung - 295922 1. Main role is sell our products 1. Give the best advice to customers 2. Give promotion to customer 3. Find out new customer based on relationship of old customer 4. Support Manufacturing Department in making the paper bag 5. Keeping the contact with customer to update new information about promotion 6. Delivery: Free ship for customer in District 1 and District 5. For the other place, we take charge based on distance.
  • 41. Nguyen Thanh Binh - 295888 1. Selling 4 T-shirts 2. Delivery T-shirts when received orders from the customers 3. Explain the meaning of the logo to the customers
  • 43. TTeeaamm mmeemmbbeerrss’’ lleessssoonnss 1. Persuasive and communication skill 2. Team-working skill 3. How to solve conflicts 4. To be able to work long and hard hours 5. Always finish a task on time 6. Not afraid to ask questions 7. Value integrity 8. Must be helpful and polite
  • 44. VVPP lleeaarrnneedd ffrroomm tthhiiss pprroojjeecctt 1. How to work thoroughly as a whole system 2. Better administer all order, customers priority, employee’s performance 3. Listening and understanding all ideas of each member in team 4. Client identification, categorize them into types with various tastes 5. Pressure management 6. Time management
  • 45. TThhaannkk yyoouu ffoorr yyoouurr lliisstteenniinngg!!