ban nuoc, ve mini show

1. Class: HC 12B
SALES TEAM

2. TEAM MEMBERS
1. Phạm Thùy Trang - 332964
2. Võ Tùng Thiên Ân - 332976
3. Nguyễn Phan Đăng - 332946
4. Nguyễn Dương - 332956
5. Trần Quang Khôi - 332969
6. Phạm Thị Kim Ngân - 332962
7. Ngô Thùy Phương Thảo - 332942
8. Ngô Chí Trung - 332940
9. Bùi Minh Nguyệt - 295800

3. CONTENT
1. The Company Name and Logo
2. Introducing Sales Team
3. Customer Benefit Package
4. Gantt Chart and Activity-on-node (AON)
5. Products
6. Sales Strategies
7. Core Competencies and Competitive
Priorities

4. CONTENT
8. Pre- and Post-Service Value Chain
9. Quantitative Measure
10. Process Flow Chart
11. Contribution
12. Summary of hours
13. Lessons from the Project
14. Desires for the next project

5. 1. COMPANY NAME AND LOGO
MyKitten
Bakery and
Drinks

6. 2. SALES TEAM
Vice President
(Thùy Trang)
Salesperson
(Thiên Ân)
Salesperson
(Phan Đăng)
Salesperson
(Nguyễn
Dương)
Salesperson
(Quang Khôi)
Salesperson
(Kim Ngân)
Salesperson
(Phương Thảo)
Salesperson
(Chí Trung)
Salesperson
(Minh Nguyệt)

7. 3. CUSTOMER BENEFIT PACKAGE
Sales
Team
Sales
Skills
Product
Training
Personal
Support
Rating

8. 4. GANTT CHART AND AON
(PROJECT 1-FOODS & DRINKS)

9. 4. GANTT CHART AND AON
(PROJECT 1-FOODS & DRINKS)

10. 4. GANTT CHART AND AON
(PROJECT 2-MINI SHOW)

11. 4. GANTT CHART AND AON
(PROJECT 2-MINI SHOW)

12. 5. PRODUCTS
Coffee Milk Coffee

13. 5. PRODUCTS
Orange Juice Litchi Soda

14. 5. PRODUCTS
Herbal Juice Soft Drink

15. 5. PRODUCTS
Soft Drink Soft Drink

16. 5. PRODUCTS
Tiramisu Popcorn

17. 5. PRODUCTS
Girdle
Cake

18. 5. SERVICE

19. 6. SALES STRATEGIES

20. 6. SALES STRATEGIES

21. 7. CORE COMPETENCIES AND
COMPETITIVE PRIORITIES
 High quality of materials
 Low cost
 Cheap and suitable prices
 Leverage the relationship from outside to expand the scale of
customers and save the cost
• Easily contact with companies and organizations to recommend
our products and also the meaning
• Our own producer of Tiramisu cake who had already operated
his business and he has his fixed amount of customer.
• Get location for our mini show freely
• Songs were performed freely in the show by singers come from
other universities or friends

22. 8. PRE- AND POST-SERVICE VALUE CHAIN
(PROJECT 1-FOODS & DRINKS)

23. 8. PRE- AND POST-SERVICE VALUE CHAIN
(PROJECT 2-MINI SHOW)

24. 9. QUANTITATIVE MEASURE
• Minimizing costs
• Maximizing value
Financial
• Satisfied customers
• Improved products based
on customers’ feedback
Customer
and
Market

25. 9. QUANTITATIVE MEASURE
• Empathy that caring attitude and
individualized attention provided to serve
customer
Quality
• Created new and unique product to attract
more customer
• Learned from mistakes to make the
process develop fluently
Innovation and
Learning
• Received more orders for the first project
and crossed the target for second project.
Final Measurement
Results

26. 10. PROCESS FLOW CHART
(PROJECT 1-FOODS & DRINKS)

27. 10. PROCESS FLOW CHART
(PROJECT 2-MINI SHOW)

28. 11. CONTRIBUTION
• Coordinate with other teams to guarantee
things completed on schedule
• Team members were ready to work out shift
• Be on time, prepared sufficient products, tried
to sell as much as possible.
• Came to classes to introduce the project, tried
to give customer the best service and kept
enthusiastic attitudes to them.

29. 12. SUMMARY OF HOURS
WORKED AND TOTAL HOURS

30. 13 + 14:
Lessons and
Desires for the Future Project

31. Võ Tùng Thiên Ân
• Lessons:
– The disciplines
– How to make an impression for customers
– How to leverage my own relationship for selling
service
• Future Project:
– Putting more effort to build more relationships
– Getting more confident in communication
– Learning more about sales processes

32. Nguyễn Phan Đăng
• Lessons:
– How to work effectively
– how to put myself into customer position
– How to arrange the order of works
• Future Project:
- Improve communication skills
- Try to catch psychology of customer

33. Nguyễn Dương
• Lessons:
– Personal selling
– Presentation skills
• Future Project:
– Communication Department
– Department of conflict resolution

34. Trần Quang Khôi
• Lessons:
– Negotiation skills
– Persuasion skills
– Learned the way to connect, collaborate and divide work
reasonably
– How to prepare the drinks
• Future Project:
– Be a salesperson
– More confident
– Trying to be patient to understand customers thoughtfully
Do a better job

35. Phạm Thị Kim Ngân
• Lessons:
 Attitude Toward
Difficulties: challenges
are opportunities
helping us develop
skills and potential
abilities.
 Power of Solidarity:
troubles seem simpler
and easier to solve
thanks to a good team
work.
• Future Project:
Work in other department to
gain experience.
Utilize time better.

36. Ngô Thùy Phương Thảo
• Lessons:
– Predefine objectives well, estimate time and cost
precisely.
– Cooperate well in teams and constructive response
to conflicts
• Future Project:
– Prepare a backup plan

37. Phạm Thùy Trang
• Lessons:
– Communication skills
– Persuasiveness skills
– Teamwork skills
– Leadership skills
– Time management skills
• Future Project:
− Becoming more creative
− Finding and getting more “big” customers
(companies or organization)

38. Ngô Chí Trung
• Lessons:
– Team work skill
– Manage time
– Work under pressure
– Communication skill
• Future Project:
– Separate job step by step
– Analyze data for job.

39. Bùi Minh Nguyệt
• Lessons:
Patience
Communication
Teamwork
Solidarity

40. Bùi Minh Nguyệt
• Future Project:

41. Thank you
for listening!