Duncan Brown is an experienced project manager specializing in large-scale IT deployments and migrations. He has led projects involving thousands of users across multiple industries. Some of his key skills and responsibilities include leadership, problem solving, managing customer expectations, and ensuring efficient processes.

1. Duncan Brown Professional Profile
Project/Delivery Manager
Strengths
 Strong leadership & team
motivation
 Communication skills
 Troubleshooting & problem
solving
 Managing customer expectations
 Focusing effort on delivery
 Process analysis and
Development
 P&L Management
 Invoice Management
 Strong Public and Private Sector
experience
Skills
 Leadership & people skills
 Problem resolution
 Large scale deployments
 Management of support
contracts
 Procurement
 Resource Management
 Change management
 Business Process Re-engineering
and simplification
Clearance
 MoJ SC Clearance valid to 2021
Qualifications
 Prince2 Practitioner
Dynamic and experienced Project Manager. Charismatic leader
and ‘hands on’ team player. Efficiency and people focused.
Confident and perceptive with excellent communication,
facilitation and interpersonal skills. Flexible and team orientated
able to read people and situations, developing solutions and
getting things done. Innovative with a strong ability to analyse
and focus effort, personally and in others, developing a team
passion for achieving goals and high business performance.
Summary:
• Project Manager - HMPS HQ Win7 Migration and HW
Upgrade 5,000 users. Process specialist overall project
affecting 40,000 users. Improved efficiency and
reduced cost.
• Regional Project Manager – UBS UK & EMEA Win7
Migration 20,000 users globally – banking sector. Key
to process restructuring, attending and sometimes
running bottom up exercises. Improved efficiency,
reduced costs and increased P&L.
• Deployment Delivery Manager - UBS UK & EMEA for
Hardware Upgrade 20,000 users globally. Managed 30
resources including build/deployment engineers and
PMO. Assumed the responsibilities of Regional Project
Manager during project closure, auditing assets and all
invoicing produced by five consecutive RPMs.
Discovered un-invoiced assets and services improving
overall P&L.
• Delivery Manager - HMPS - Team of 15 coordinators–
reduced over time. Extensive and diverse public sector
experience. Also managed hardware upgrades, data
migrations and server room upgrades. Improved
efficiency leading to substantial cost reductions and
time saving.
• Process Specialist - HMPS Reviewed all processes,
promoting and establishing uniformity and efficiency
where lacking. This lead to substantial cost savings and
helped make a negative equity account profitable
• Invoicing Specialist – ExxonMobil. Responsible for
production of all manual invoicing. Included monthly
reconciliations of a multi-million pound portfolio.

2. Duncan Brown Work Experience
Latest Experience:
April 2014 – Jan 2015
Client: HP ES - MoJ NIS Project - Win7 Migration and HW Upgrade
Role: HQ Project Manager and Project Process Specialist. Responsible for all migrations and HW
deployments within three HQ establishments and for the creation of low and high level processes,
documentation, templates and tooling for the project as a whole.
Description: Responsible for the end to end delivery of migration services and HW upgrade deployments for
HMPS HQ. Developed processes, templates, data repositories and interactive tooling to allow the smooth
rollout of 40,000 units subsequent to successful Win 7 Migration.
• Established end to end processes for project delivery, reducing admin by 40%
• Produced tools and templates to allow robust project tracking and audit trail
• Provided CR Impact analysis for HP proposed change of HW solution at HQ
• Worked closely with the client at HQ to develop trust and a collaborative approach.
• Created project Start Up slide deck, chairing meetings with essential stakeholders.
• Assembled and managed a diverse team of resource.
• Worked with service provider to establish robust Asset Management process.
• Arranged and managed an estate wide survey of all HQ sites using benched resource.
• Analysed expense and provided cost reduction recommendations to higher management.
• Provided progress and performance statistics for stakeholder and internal meetings
• Managed difficult relationship between client and service provider.
• Responsible for generation of Acceptance Certificates and invoicing instructions.
May 2012 – Mar 2014
Client: HP TS - UBS DTP Account - Phase 2 Win7 Migration
Role: RPM - Regional Project Manager / Responsible for all migrations within UK and EMEA
Description: Responsible for the end to end delivery of migration services in UK & EMEA. Developed processes
and negotiated the provision of resource with the client at UK headquarters and in country within the EMEA
region. Managed all resourcing and associated procurement.
• Promoted the concept of remote support with a resistant client—critical to overall project success.
• Improved customer relationships and fostered collaborative working
• Managed a diverse team of resource and ensured accurate tracking of services to maximise margin
• Responsible for generation of Acceptance Certificates and invoicing instructions.
• Created audit trail to support invoicing with a view to achieving smooth project closure
• Primary point of escalation for all migration and associated support within UK & EMEA
• Assisted with production of a new invoicing process, reducing potential errors and loss of revenue.
• Liaised regularly with client to review scheduling and resource provision.
• Attended weekly meetings with all EMEA Countries to coordinate project related tasks.
• Tightened processes to ensure accurate records and avoid protracted reconciliation
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3. 2011 – April 2012
Client: HP TS - UBS DTP Account - Phase 1 Hardware Upgrade
Role: DDM – Deployment Delivery Manager – Supporting RPM for UK & EMEA
Description: Hardware delivery of 20,000 assets globally. Concentrated on UK delivery -12,000 users/assets—
managing HP/CDS onsite PMO and associated build and deployment teams. Liaised direct with client to
manage expectations and problem solve where required.
Activities:
• Reconciliation of invoicing inherited from 5 consecutive RPMs. 2 months effort.
• Asset reconciliation & Phase 1 HW Deployment sign off.
• Development of interface tool to assist recording of deployed/swapped assets
• Management of 12 build engineers based on site at client BCM—Business Continuity Centre— facility
• Management of 14 deployment engineers operating within the London estate and RBOs
• Management of 4 PMO administrators.
• Managed the scheduling of user upgrades in tandem with HP PMO
• Liaised with client LOB Managers and Technical Leads to discuss demand/volumes and coordinate
scheduling within a diverse and demanding business environment.
• Managed the production of a draft schedule in alignment with LOB constraints. This meant
understanding ground level logistics and potential risks to business areas such as Wealth
Management and Investment Banking.
• Author of DTF—Data Transfer Agreement—allowing unwiped legacy equipment to be removed from
site to client BCM where it was processed for resale/secure destruction. This was critical as the client
had limited onsite facilities.
• Responsible for generation of Acceptance Certificates and Invoicing Instructions.
• Responsible for submission and tracking of Hardware POs and the delivery of equipment.
• Managed estate-wide asset gathering surveys (x3) providing clean data to the client
• Managed a rolling program of pre-deployment asset/user verification surveys—required due to client
insecurities regarding their data repositories.
• Liaised with developers working on the project delivery tool.
• Maintained constant interaction with project developers to ensure issues were resolved.
• Daily tracking for all regions including UK/EMEA.APAC/AMS/CH. Daily calls with county reps.
Oct 2004– 2011
Client: HMPS/MOJ
Role: Delivery Manager HMPS Mini-Projects and Server Room Upgrade Project
Description:
Management of a team of eight coordinators and four administrators responsible for the delivery, tracking
and invoicing of all mini-projects on the MoJ account.
Nov 2003 – Oct 2004
Client: HMPS/MoJ
Role: Process Specialist
Description: Contracted to review all processes used by the EDS Mini-Projects Team on the HMPS Account.
Nov 1999 – Oct 2003
Client: ExxonMobil
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4. Role: Invoicing Specialist
Description: Responsible for a portfolio of clients and the invoicing thereof. Included the tracking of gas
consumption and infrastructure services provided by 3P contactors including British Gas Transco. Client
invoicing and reconciliation of a multi-million pound portfolio.
Sep 1995– Nov 1999
Client: Mobil Gas
Role: Administrator
Description: Responsible for administrative duties relating to the non-standard client portfolio
Education:
Studies:
• BA Fine Art & Design Goldsmiths University
• BTEC Fine Art & Design Chelsea School of Fine Art
• Art Pre-Foundation City & Islington College
• UK A Level English Lit Dunstable College
• UK O Levels Math and Sociology Dunstable College
• US A Level Equivalent English, Business Studies, Math, Geography, Art, US History, European History,
American Lit SLRHS - Silver Lake Regional High school
• US O Level Equivalent Spanish, Film History, European Philosophy, Science, Biology
SLRHS
Interests:
Badminton, cycling, reading (literature, philosophy, theatre, history, politics), drawing/painting, writing,
photography, chess, hiking.
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