1. dwalters2800@gmail.com • (802) 734-2339
Donna Walters, M.S.
Training & Organizational Development Professional
Donna can bring a wide-range of expertise to your organization including her
passion for learning, leadership and organizational development. She is an
effective collaborator with a proven track record of diagnosing organizational
problems, influencing senior leaders, driving change, delivering practical
solutions, and building effective relationships with line managers. She is an
experienced facilitator that works well with internal clients to assess
developmental needs, perform gap analyses, and design and deliver
programs that build leadership capabilities. She is particularly adept at
identifying strategies to support and improve organizational efficiency.
With 20+ years of experience, Donna’s professional work spans numerous industries including
health insurance IT, education, banking, energy, community outreach and retail. She began her
career in customer service and retail sales, worked as a community organizer, and progressed into
banking and human resources management. She was a human resources generalist, budget
analyst, and manager of the corporate travel card program at the University of Massachusetts
Amherst, where she led process improvement initiatives. She has been involved in numerous IT
related projects that deliver organizational efficiencies to small and large organizations.
She brings a sense of passion and adventure to her work as a group facilitator. A “call to
adventure” includes a hazardous journey and eventual triumph. To survive this economic climate,
successful organizations scan and analyze their internal and external environment more frequently
and develop ways to be more flexible and nimble. Donna can help you create a strategic plan to
navigate the hazardous terrain in “your” organizational environment. The adventure is to envision
what success looks like, and together, with your people, chart the course to get there.
She helps managers gain practice in identifying what motivates others. With this information,
managers can help the people that report to them find a link between their personal strengths and
their unique contribution towards furthering departmental and organizational goals. Her
professional toolkit includes resources that influence others to change their individual behaviors
and group processes, including:
• DiSC diagnostic assessment tools that help to build leadership capacity, resolve conflict,
and create development plans for all members of the organization, from the executive suite,
to directors and managers, to front line customer service professionals;
• decision-making models such as knowledge based governance which uses metrics to drive
decisions and dynamic governance practices, used in flatter organizations where equality
among members is essential;
• one-on-one coaching;
• establishing healthy and productive group norms, such as use of meeting check-ins,
OARRs to steer effective meetings and making improvements via evaluations and timely
feedback loops;
• graphic facilitation tools (SPOT analysis, strategic visioning, game plans, & planning
matrixes). Web-based collaboration tools for collaboration and project & contact
management (Basecamp & Highrise by 37signals).
Donna holds a Master’s degree in Leadership from Northeastern University and a Bachelor’s
degree in Business Administration-Management from the University of Massachusetts Amherst.