1. People Strategist, Organisation Review, Optimisation, Design and HCM Expert and Programme Manager
Name Carol Koffman
Overview Before joining Deloitte, I ran a consulting business for 13 years, with a track record in the
public sector, ICT, Retail, Finance and Investment. My focus and expertise are in the
areas of high performance teams, re-organising human capital for optimum utilisation
and consistent results, managing change and diversity in increased automation and
modernisation environments and assisting managers in managing their organisations
as responsible businesses, with their people as key leverage. I lectured at Wits Business
School, PDM for 3,5 years and consulted to many of the management participants at
their respective organisations, I was hired as a Director for Independent Mediation
Services of South Africa and contributed to the design and development of many
alternative dispute resolutions interventions and as lead mediator in transformation
initiatives. The alternative resolution work lead to collaborations with US and European
organisations where I was invited to share expertise.
I am currently heading up the Samsung Launching People Mixed Talents Campaign
as an expert in people strategy, as an entrepreneur coach, and in designing the
technology solution for the unemployment solution we created, and which I facilitated.
Designation Senior Manager (since March 2015) /Associate Director track May 2016
Qualifications (MA Counselling Psychology incomplete - course work cum laude completed and
internship completed, thesis outstanding) – University of Johannesburg
B.A.(Hons) – Applied Psychology (UNISA)
HPCSA® Registered Intern Psychologist PSIN0048623
Belbin® Accredited and SA Regional Representative (Work Roles and Team Roles)
OrgCon® Licenced Organisation Design Consultant
Executive Coach - COMENSA® (Coaches and Mentors SA)
Profile Expert in People Strategy, Organisation Review, Design and Optimisation; Workforce
Planning and Transition; Employee Brand and Value Proposition Development and
Implementation; Change Management; Belbin Team Roles and High-Performance
Teams; Job-Person Impact Analysis, Skills Audits and Data Analytics.
Senior Manager Leading, Initiating, Presenting on Programmes and Projects;
Public Sector Expertise; joined Deloitte in March 2015
Executive Director of 7i Management Consultants (Pty) Ltd for 13 years; Management
Consultant for 17 years
Functional Expertise:
• Strategist in people utilisation and strengths development
• Strategic Lead in Organisation Design and Optimisation/Human Capital
Programme and Project Development and Implementation
• High-Performance Teams
• Senior Management Consultant and Business Owner, Managing Sales,
Marketing, People, Systems and Processes
• Expert Facilitator and Communicator in Stakeholder and Relationship
Management;
• Executive Coach Mediator and Entrepreneur

2. Relevant
project
experience
Areas of experience
• Organisation Design, Optimisation and Workforce Planning and Transition
• Job and Person Impact Analysis
• Skills Audits and Data Analytics
• Team Roles and Performance
• Management Coaching
• People and Organisation Strategy Review and Implementation
• Employee Brand and Value Proposition Development and Implementation
• Change Management
Notable Experience - Examples:
- Created proprietary software solution for skills audit and alignment to various HCMS
technology platforms (including HR Connect)
- Created unique applications of the Belbin Team-Role Methodology for People
Optimisation Strategies, Leadership Aalignment, Culture Renewal and Performance
- Lead and implemented organisation-wide skills audit/review/bench-
marking/design/optimisation/training/mapping of structure, functions, processes,
human resources, capacity, roles and policies of public organisations and corporate,
i.e. dti, SARS, DPSA, CCMA, IEC, SA Weather Service, Virgin Mobile
- Lead and implemented large-scale transformation and change management projects
in corporate and public organisations, among other, Edcon, JPMorgan, Brait,
Investec Private Bank, .
- Lead and implemented large organisation-wide job and person impact analysis as a
result of restructuring and/or modernisation and workforce transition, i.e. Government
Pension Administration Agency, Department of Sport and Recreation
- Developed and facilitated Strategy Implementation and Innovation sessions for public
and corporate sector, i.e. ACSA, Edcon, Standard Bank, Hewlett-Packard
Current projects include:
- Change Management Lead in large-scale organisations, which involves ensuring
the following:
- Buy-in from all stakeholders through effective communication
- A modeled response for change communications so that employees remain
positive and engaged
- Correct and intentional messaging is transmitted from the top to drive direction
and momentum
- Engage, align with and equip leaders (where necessary) to lead change
- Use the organisational strategy, organisational artefacts, business processes
and systems, and existing channels to help build and renew the culture of how
work is expected to be done, and people to behave
- Assist in reinforcing changes to governance and roles through creating
understanding and impacts on behaviours and skills
- Align all change efforts around identified industry-specific business challenges
and risks:
- Leadership alignment, high-performance teams and strategy implementation for
ACSA – OR Tambo International
Key clients ACSA, GPAA, Transnet, North West Department of Education and Sport Development,
South32 (split from BHP Billiton), Exxaro, MGSLG, SAIGA
Industry
Experience
Public Sector, ICT / Telecomms and IT, Media, Finance and Banking
Aviation, Transport and Logistics, Retail, Political, Legal, Mining, Education, Audit