5. Elaine Heumann Gurian

6. “ We own places that are – and should be – for
everyone … Museums can benefit from emulating
PInterest - an intuitive and gratifying mode of
museum learning. … The visitor becomes the
assembler of content, for further assembly by still
further users on the Web … using a visible bulletin
board strategy. Pinterest is easy, portable, and I find
the search joyous. It feels like shopping. Free,
inquisitive and satisfying experience … A new free
choice, non-prescriptive, customer-focused
approach. The museum as a two-way street …
broadening the relationship between the object and
”
its many different spokespersons.
Elaine Heumann Gurian

7. “ We own places that are – and should be – for
everyone … Museums can benefit from emulating
PInterest - an intuitive and gratifying mode of
museum learning. … The visitor becomes the
assembler of content, for further assembly by still
further users on the Web … using a visible bulletin
board strategy. Pinterest is easy, portable, and I find
the search joyous. It feels like shopping. Free,
inquisitive and satisfying experience … A new free
choice, non-prescriptive, customer-focused
approach. The museum as a two-way street …
broadening the relationship between the object and
”
its many different spokespersons.
Elaine Heumann Gurian

8. “ We own places that are – and should be – for
everyone … Museums can benefit from emulating
PInterest - an intuitive and gratifying mode of
museum learning. … The visitor becomes the
assembler of content, for further assembly by still
further users on the Web … using a visible bulletin
board strategy. Pinterest is easy, portable, and I find
the search joyous. It feels like shopping. Free,
inquisitive and satisfying experience … A new free
choice, non-prescriptive, customer-focused
approach. The museum as a two-way street …
broadening the relationship between the object and
”
its many different spokespersons.
Elaine Heumann Gurian

9. “ We own places that are – and should be – for
everyone … Museums can benefit from emulating
PInterest - an intuitive and gratifying mode of
museum learning. … The visitor becomes the
assembler of content, for further assembly by still
further users on the Web … using a visible bulletin
board strategy. Pinterest is easy, portable, and I find
the search joyous. It feels like shopping. Free,
inquisitive and satisfying experience … A new free
choice, non-prescriptive, customer-focused
approach. The museum as a two-way street …
broadening the relationship between the object and
”
its many different spokespersons.
Elaine Heumann Gurian

10. “ We own places that are – and should be – for
everyone … Museums can benefit from emulating
PInterest - an intuitive and gratifying mode of
museum learning. … The visitor becomes the
assembler of content, for further assembly by still
further users on the Web … using a visible bulletin
board strategy. Pinterest is easy, portable, and I find
the search joyous. It feels like shopping. Free,
inquisitive and satisfying experience … A new free
choice, non-prescriptive, customer-focused
approach. The museum as a two-way street …
broadening the relationship between the object and
”
its many different spokespersons.
Elaine Heumann Gurian

11. “ We own places that are – and should be – for
everyone … Museums can benefit from emulating
PInterest - an intuitive and gratifying mode of
museum learning. … The visitor becomes the
assembler of content, for further assembly by still
further users on the Web … using a visible bulletin
board strategy. Pinterest is easy, portable, and I find
the search joyous. It feels like shopping. Free,
inquisitive and satisfying experience … A new free
choice, non-prescriptive, customer-focused
approach. The museum as a two-way street …
broadening the relationship between the object and
”
its many different spokespersons.
Elaine Heumann Gurian

12. “ We own places that are – and should be – for
everyone … Museums can benefit from emulating
PInterest - an intuitive and gratifying mode of
museum learning. … The visitor becomes the
assembler of content, for further assembly by still
further users on the Web … using a visible bulletin
board strategy. Pinterest is easy, portable, and I find
the search joyous. It feels like shopping. Free,
inquisitive and satisfying experience … A new free
choice, non-prescriptive, customer-focused
approach. The museum as a two-way street …
broadening the relationship between the object and
”
its many different spokespersons.
Elaine Heumann Gurian

14. Andrew Payne

15. “ Archives make you stop
and put to one side
everything you think you
thought about the past.
And yet the way in which we
present ourselves to our
audiences is as a boring
organisation – boring to the
power of thirteen … And
does a million views on Flickr
”
really make you ‘essential’?
Andrew Payne

16. “ Archives make you stop
and put to one side
everything you think you
thought about the past.
And yet the way in which we
present ourselves to our
audiences is as a boring
organisation – boring to the
power of thirteen … And
does a million views on Flickr
”
really make you ‘essential’?
Andrew Payne

17. “ Archives make you stop
and put to one side
everything you think you
thought about the past.
And yet the way in which we
present ourselves to our
audiences is as a boring
organisation – boring to the
power of thirteen … And
does a million views on Flickr
”
really make you ‘essential’?
Andrew Payne

18. “ Turn the paradigm on its head … rather than put
the stuff up there … we had to reach out to them
rather than expect them to come to us … We
handed over control and asked ‘There you go, we
will facilitate, but we will not dictate how to do it.
We were hoping that people would give us
responses so that we could capture them … but
actually this feels like a much more authentic way to
work with a collection …. To respond to a collection
in the way that the community want to respond.
”
Our role is now as a provider and a facilitator.
Andrew Payne

19. “ Turn the paradigm on its head … rather than put
the stuff up there … we had to reach out to them
rather than expect them to come to us … We
handed over control and asked ‘There you go, we
will facilitate, but we will not dictate how to do it.
We were hoping that people would give us
responses so that we could capture them … but
actually this feels like a much more authentic way to
work with a collection …. To respond to a collection
in the way that the community want to respond.
”
Our role is now as a provider and a facilitator.
Andrew Payne

20. “ Turn the paradigm on its head … rather than put
the stuff up there … we had to reach out to them
rather than expect them to come to us … We
handed over control and asked ‘There you go, we
will facilitate, but we will not dictate how to do it.
We were hoping that people would give us
responses so that we could capture them … but
actually this feels like a much more authentic way to
work with a collection …. To respond to a collection
in the way that the community want to respond.
”
Our role is now as a provider and a facilitator.
Andrew Payne

21. Nick Winterbotham

22. Nick Winterbotham

23. “ I would like to talk about how
we, the border guards of
learning, can take away the
entanglements.
One key to educational success
lies in social behaviour … there is
a capacity for pursuit … Be clear
about the distinction between:
‘cognitive gains’ – what you
know; and ‘effective gains’ –
”
how you feel afterwards.
Nick Winterbotham

24. “ I would like to talk about how
we, the border guards of
learning, can take away the
entanglements.
One key to educational success
lies in social behaviour … there is
a capacity for pursuit … Be clear
about the distinction between:
‘cognitive gains’ – what you
know; and ‘effective gains’ –
”
how you feel afterwards.
Nick Winterbotham

25. “ I would like to talk about how
we, the border guards of
learning, can take away the
entanglements.
One key to educational success
lies in social behaviour … there is
a capacity for pursuit … Be clear
about the distinction between:
‘cognitive gains’ – what you
know; and ‘effective gains’ –
”
how you feel afterwards.
Nick Winterbotham

26. “ The GEM ‘manifesto’:
- Our heritage is not about things it is about people
- Everyone has a right to know about and be at east
with heritage
- The multiple narratives of heritage deserve respect
”
- Heritage learning is an entitlement for everyone
Nick Winterbotham

27. “ The GEM ‘manifesto’:
- Our heritage is not about things it is about people
- Everyone has a right to know about and be at east
with heritage
- The multiple narratives of heritage deserve respect
”
- Heritage learning is an entitlement for everyone
Nick Winterbotham

28. “ The GEM ‘manifesto’:
- Our heritage is not about things it is about people
- Everyone has a right to know about and be at east
with heritage
- The multiple narratives of heritage deserve respect
”
- Heritage learning is an entitlement for everyone
Nick Winterbotham

29. “ ‘None of us is as smart
as all of us’
When you co-curate, sometimes
it pulls you up short.
Does it use all our senses: visual;
auditory; kinesthetic; olfactory;
gustatory?
”
Fun is the oxygen of learning
Nick Winterbotham

30. “ ‘None of us is as smart
as all of us’
When you co-curate, sometimes
it pulls you up short.
Does it use all our senses: visual;
auditory; kinesthetic; olfactory;
gustatory?
”
Fun is the oxygen of learning
Nick Winterbotham

31. “ ‘None of us is as smart
as all of us’
When you co-curate, sometimes
it pulls you up short.
Does it use all our senses: visual;
auditory; kinesthetic; olfactory;
gustatory?
”
Fun is the oxygen of learning
Nick Winterbotham

32. “ ‘None of us is as smart
as all of us’
When you co-curate, sometimes
it pulls you up short.
Does it use all our senses: visual;
auditory; kinesthetic; olfactory;
gustatory?
”
Fun is the oxygen of learning
Nick Winterbotham

33. “ ‘None of us is as smart
as all of us’
When you co-curate, sometimes
it pulls you up short.
Does it use all our senses: visual;
auditory; kinesthetic; olfactory;
gustatory?
”
Fun is the oxygen of learning
Nick Winterbotham

34. Ken Arnold

35. “ Reinventing our institutions in a
way that puts control into the
hands of users.
Another venerable aspect of
museums needs to flourish: one in
which the visitor is not the prime
assembler of content, but rather an
old-fashioned recipient of pre-
curated content. A ‘Gurian-esque’
”
approach to our public offer.
Ken Arnold

36. “ Reinventing our institutions in a
way that puts control into the
hands of users.
Another venerable aspect of
museums needs to flourish: one in
which the visitor is not the prime
assembler of content, but rather an
old-fashioned recipient of pre-
curated content. A ‘Gurian-esque’
”
approach to our public offer.
Ken Arnold

37. “ Reinventing our institutions in a
way that puts control into the
hands of users.
Another venerable aspect of
museums needs to flourish: one in
which the visitor is not the prime
assembler of content, but rather an
old-fashioned recipient of pre-
curated content. A ‘Gurian-esque’
”
approach to our public offer.
Ken Arnold

38. “ Three durations of visitor experience - the
‘tyranny of 90’: 90 minutes for live events;
temporary exhibitions 90 days; permanent gallery
at least for 90 months.
The new ‘Reading Room’: Gallery – Library – Event
Space. Never happened together before. A space
where people might spend 90% of their time
sitting down.
Our role, less a ‘provider’ more an ‘enabler’. An
institution prepared to use its public platform to
try out ideas – to think out loud
” Ken Arnold

39. “ Three durations of visitor experience - the
‘tyranny of 90’: 90 minutes for live events;
temporary exhibitions 90 days; permanent gallery
at least for 90 months.
The new ‘Reading Room’: Gallery – Library – Event
Space. Never happened together before. A space
where people might spend 90% of their time
sitting down.
Our role, less a ‘provider’ more an ‘enabler’. An
institution prepared to use its public platform to
try out ideas – to think out loud
” Ken Arnold

40. “ Three durations of visitor experience - the
‘tyranny of 90’: 90 minutes for live events;
temporary exhibitions 90 days; permanent gallery
at least for 90 months.
The new ‘Reading Room’: Gallery – Library – Event
Space. Never happened together before. A space
where people might spend 90% of their time
sitting down.
Our role, less a ‘provider’ more an ‘enabler’. An
institution prepared to use its public platform to
try out ideas – to think out loud
” Ken Arnold

41. “ Three durations of visitor experience - the
‘tyranny of 90’: 90 minutes for live events;
temporary exhibitions 90 days; permanent gallery
at least for 90 months.
The new ‘Reading Room’: Gallery – Library – Event
Space. Never happened together before. A space
where people might spend 90% of their time
sitting down.
Our role, less a ‘provider’ more an ‘enabler’. An
institution prepared to use its public platform to
try out ideas – to think out loud
” Ken Arnold

42. Follow our users
(where they are, what they use,
what they want to do)
Assume museum borders are porous
(physical, organisational,
intellectual)
Treat the museum as an adaptive medium

43. Follow our users
(where they are, what they use,
what they want to do)
Assume museum borders are porous
(physical, organisational,
intellectual)
Treat the museum as an adaptive medium

44. Follow our users
(where they are, what they use,
what they want to do)
Assume museum borders are porous
(physical, organisational,
intellectual)
Treat the museum as an adaptive medium

45. Follow our users
(where they are, what they use,
what they want to do)
Assume museum borders are porous
(physical, organisational,
intellectual)
Treat the museum as an adaptive medium