To what extent are clients/customers satisfied with 3PL services? What can 3PLs do to improve customer satisfaction? Solution 1) 3PL stands for third part logistics provider.3PL provides transportation, warehousing, inventory management, logistics coordination, supply chain management, rate negotiation, fund transfer, marketing services etc. 3PL is completely focused on satisfying the needs of the customer. It focuses on providing a valid service to the firm and the customer. This satisfaction level is defined by comparing the pre-purchase expectation and the performance received. 2) 3pl has to do the following to improve the customer satisfaction: Flexibility in relocating the resources should be increased. Retaining the most talented employees during crucial time is important and a crucial task. Dedicated hr personal should be recruited and developed to aid the supply chain to run without any hindrance..

1. To what extent are clients/customers satisfied with 3PL services? What can 3PLs do to improve
customer satisfaction?
Solution
1)
3PL stands for third part logistics provider.3PL provides transportation, warehousing, inventory
management, logistics coordination, supply chain management, rate negotiation, fund transfer,
marketing services etc. 3PL is completely focused on satisfying the needs of the customer. It
focuses on providing a valid service to the firm and the customer. This satisfaction level is
defined by comparing the pre-purchase expectation and the performance received.
2)
3pl has to do the following to improve the customer satisfaction:
Flexibility in relocating the resources should be increased.
Retaining the most talented employees during crucial time is important and a crucial task.
Dedicated hr personal should be recruited and developed to aid the supply chain to run without
any hindrance.