Profile and accomplishments

1. Daphne Ignatius ProfileDaphne Ignatius Profile
“I Get Things Done”

2. Who is Daphne IgnatiusWho is Daphne Ignatius
Daphne Ignatius is an accomplished technology
professional with an excellent track record and Big-4
consulting experience
Over the last 10 years, Daphne has:
Delivered multiple enterprise-level programs successfully
Turned around three departments
Delivered $44M in new revenue
Enabled $13M in annual cost savings
Redesigned SDLCs successfully at 3 companies

3. Key AccomplishmentsKey Accomplishments
Concertia LLC (2014 – Present)
Independent Program / Project Management Consultant
Client: Global Payments
 Delivered the $4M HR Integration of 4 companies onto Workday
and ADP Payroll ~ servicing 10,000 employees worldwide
 Drove the worldwide rollout of Salesforce Lead & Opportunity
Management and Hyperion RPM
Client: Macy’s
 Delivered Macy’s $3M Omni Financials initiative, achieving a
common Contract Management & Portfolio Reporting system for
Macy’s Systems & Technology and Macys.com
 Implemented EAM Analytics for Macy’s Facilities group to enable
lifecycle and problem management for enterprise assets

4. Key AccomplishmentsKey Accomplishments
Ista North America (2012 – 2014)
Director of Project Management Office (PMO)
 Built a PMO from the ground up
 In first 3 months, established a formal Project Approval committee
of C-level executives
 Rolled out a lean SDLC process to the organization within 5
months of arrival, complete with underlying tools
 Stepped in to rescue the company’s largest client by addressing
concerns and negotiating scope and schedule
 Partnered with Sales on business development activities by
developing timelines and estimates for proposals and SOWs

5. Key AccomplishmentsKey Accomplishments
Global Payments (2009 – 2012)
Director, Project Management
 Led Global Payment’s Mobile Payments initiative for the US,
Canada and the UK
 Led the startup and integration of Global Payments Brazil, working
across the entire company and interfacing with C-Suite executives
 Delivered the $9M implementation of the Oracle Financials R12
ERP solution supporting business functions in19 countries &
projected to save $12M over 5 years
 Recognized with a 2011 Circle of Excellence Award

6. Key AccomplishmentsKey Accomplishments
TSYS Prepaid (2008 – 2009)
Director of Project Management Office (PMO)
 Delivered a new industrial-strength card processing platform.
√ Reduced real-time Authorization response time by 91%.
√ Improved Settlements & batch processing time by 225%.
√ Improved web application performance by 35%.
 Turned around a floundering PMO and established portfolio-level
reporting and resource-planning within the company
 Redesigned a flawed SDLC that took the division from failing the
2008 external audits to passing them in 2009

7. Key AccomplishmentsKey Accomplishments
CompuCredit (2007 – 2008)
Senior Manager of Web Development
 Generated 50% of the company’s card acquisitions via 44
websites, supporting 11 card brands
 Turned around the Web Development department, reduced
costs, and improved deliverable quality within 6 months
√ Reduced critical production issues by 60% via improved
quality and release controls
√ Generated $360K savings in reduced call center volume
via new self-service capabilities
√ Saved $10M in marketing costs by reducing card
application losses

8. Key AccomplishmentsKey Accomplishments
Equifax (2004 – 2007)
Senior Director of Project Management
 Managed delivery for the Equifax (www.equifax.com) and
the FACT (www.annualcreditreport.com ) websites worth
$140M in revenue
√ The 3-in-1 Credit Monitoring product with $34M in
new revenue
√ The Adverse Action self-service site with $1.5M /year in
cost savings
√ Equifax’s first ad supported website that opened up a
new revenue stream of $1.8M
 Redesigned the division’s SDLC to enable offshore savings
 Built a PMO from scratch

9. Certifications & EducationCertifications & Education
Certifications
 Project Management Professional (PMP)
 Certified Scrum Master (CSM)
 SAFe Agilist (SA)
 Six Sigma Green Belt (SSGB)
 ITIL Foundations V3
 Oracle Certified Oracle DBA (OCA)
 Sun Certified Java Programmer
Education
 MBA, University of Kansas
 BS in Computer Engineering, University of Kansas

10. 360° LinkedIn Recommendations360° LinkedIn Recommendations
“…. Daphne and her team delivered great business value, enabling record growth and
creating efficiencies through web initiatives…” – Guido Sachi, CIO at CompuCredit
(Senior Executive)
“… Daphne sets herself apart through exceptional leadership, communication skills and
ultimately in finding ways to move forward even when the path seems otherwise
blocked...” – Mark Moots, VP of Financial Systems at Global Payments (Customer)
“… Daphne is a decisive leader and manager who does not hesitate to take risks to
deliver great results… - Vishy Natarajan , VP at Equifax (Manager)
“… Daphne has demonstrated her web management skills time and time again. Her
organization, industry knowledge, and relentless dedication to meeting our
deadlines has been tremendous to the Interactive Marketing team...” – Paul
Dempsey, Director at CompuCredit (Customer)
“… Daphne is one of the most admirable managers I have had the privilege to work
for. She is a thoughtful and effective leader. She leads by example and sets very clear
goals for her team…” – Vaishali Saha, Associate Project Director at TSYS Prepaid
(Employee)

11. Program Delivery
Leadership & Governance
Process Change