1. MOAZZAM SHABBIR JAFRY
Mailing address: King Abdul Aziz Road, Aldawassar, Saudi Arabia
Permanent Address: House # C-005 District Complex, Hafizabad, Punjab, Pakistan
Cell #:+966 59 569 2343
Email: moazzam_jafry@hotmail.com
Professional Summary & Expertise:
Ten Years of working experience as Desktop Support Technician & Customer Care Executive. I am working
in Saudi Arabia since last 06 years.
Software Expertise: Have trouble free exceptional experience in Installation and operating Microsoft.
Windows 10,8,7, Vista and 98 MS Office 365, Coral Draw, Photoshop etc.
Expertise in Computer Networking, Software Installation (E.g.; Windows, Drivers) and experienced in
handling troubleshooting of system and assemble the New System.
KEY SKILLS
 Good Communication Skills
 Honest, Hardworking and punctual
 Team Player
 Quick learner
 Expertise in Laptop Hardware & Software
 Strong Client facing ability
 Self-Motivated
 Ability to work under pressure
PROFESSIONAL EXPERIENCE
Company: Landmark Group (Concept: Emax Electronics)
Designation: Senior Service Technician cum Customer Service Representative
Duration: October 2013 to Present
Location: Emax Electronics Showroom Dareen Mall, Dammam, KSA
Job Descriptions:
 Installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment
 Diagnose and quickly resolve a wide range of Windows applications and networking problems
 Troubleshooting network connectivity in a LAN/WAN environment
 Desktop computing equipment and software
 Support and Software’s Installation for Computers, iPad, Tabs, Mobiles
 Conferencing systems, application servers and administrative systems
 Works to purchase hardware and software
 Listen and respond to customers’ needs and concerns
 Provide information about products and services
 Handle returns or complaints
 Record details of customer contacts and actions taken
 Research answers or solutions as needed

2. Company: 7Tech Business Solution
Designation: Showroom & Service Center Manager
Duration: January 2012 to July 2013
Location: Tabuk, Saudi Arabia
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Job Responsibilities:
 Purchase and Sales
 CCTV Camera Installation
 Networking LAN Cabling
 Installation of different types of servers
 Router and Switch configuration
 Troubleshooting of Networks
 Installation of operating system and application software
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Company: Point of Solution (Software’s House)
Designation:Assistant Network Administrator
Duration: December 2008 to June 2010
Location: Lahore, Pakistan
Job Responsibilities:
 Networking LAN
 Installation Accounting and Food Software’s
 Data base Troubleshooting
 Fixing Hardware’s and Software’s Issue
 Installation of different types of servers
 Troubleshooting of Networks
 Installation of operating system and application software
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Company: Bari Computers (Hardware & Software Training Center / Workshop)
Designation: Desktop Support Technician cum Senior Sales Associate
Duration: December 2005 to November 2008
Location: Hafizabad, Pakistan
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Job Responsibilities:
 Laptop Repairing
 Hardware and software support to end- user customers and companies
 PC repairs / services and upgrades
 Data recovery

3.  Problems diagnose and resolved
EDUCATION
Certificate/Diploma/Degree Institute / Board / University Passing Year
I.C.S. (HSSC)
Board of Intermediate & Secondary Education
Gujranwala, Pakistan
2008
Metric (SSC)
Board of Intermediate & Secondary Education
Gujranwala, Pakistan
2006
TECHNICAL DIPLOMAS / CERTIFICATES
1. Hardware Diploma (Bari Institute of Technology)
2. CCNA Diploma (Corvit Lahore)
3. A+ Diploma from (Corvit Lahore)
4. Software Certification (Al Syed Computers HFD)
PERSONAL INFORMATION
Father Name : Shabbir Hussain
Country of Stay : Saudi Arabia
Visa Status : Residential / Transferable
Passport Number : AL8527572
National Identity Card Number : 34301-0657757-3
Date of Birth : January 01, 1989
Nationality : Pakistani
Marital Status : Married
INTEREST & ACTIVITIES
 Player of Snooker
 Reading Newspaper
 Internet Browsing
LANGUAGES
 English (Can Read, Write & Speak)
 Arabic (Can Read, Write & Speak)
 Urdu (Can Read, Write & Speak)
 Punjabi (Can Read & Speak)
REFERENCE
 Will be furnished on demand.
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