CICMC Newsletter

1. INSIGHTS M a y 2009
The Caribbean Institute of Certified Management Consultants Volume 1, Issue 1
Message from the President
It is a pleasure to present the inaugural issue of CICMC INSIGHTS. INSIGHTS will be
issued on a periodic basis, about every three months, to keep members in touch with the
institute‟s and each other‟s activities and to provide insightful short pieces of relevance to
In this issue members, as well as highlighting management consulting opportunities, workshops,
seminars, and so on.
 Membership
 Accreditation Dennis Strong

Summit & Workshop
Strategy
 Summit & Workshop
 Tip of the Month
 ICMCI and CMC Caribbean Export is The results of the day workshop being
 Hub Conference sponsoring a Management Caribbean market study delivered in conjunction
highlights Consulting Summit in the will be presented at the with Eduvision, holder of
 On the lighter side Bahamas. Dates are May Summit. the rights to ICMCI and
18-20. Caribbean Export is CAMC approved training.
paying the airfare and An “Essentials of This will be an alternative
Individual accommodations and Management Consulting” to the online course
Highlights: CICMC members in good workshop will be offered at offered by CAMC.
standing were given the Summit – consisting of
 New Member
preference. the first 1.5 days of a 3.5
Profiles
Accreditation
CICMC signed a MOU with certificate programme on the licensed to offer the
“A leader has the vision
UNIBE University Essentials of Management programme in Spanish and
and conviction that a
(Dominican Republic) at the Consulting that is recognized will help to develop a CICMC
dream can be achieved.
Americas Hub conference. in the CMC certification chapter in the Dominican
He inspires the power
UNIBE will provide a process. They will be Republic.
and energy to get it
continued on page 3
done.”
Ralph Nader
Strategy
CICMC has received endorsement from Caribbean Export Development Agency (CEDA),
Centre for Enterprise Development (CDE) and Caricom Secretariat for our strategy to:
 Establish the CMC as the regional standard for management consultants.
 Use the CMC as a basis for obtaining a Mutual Recognition Agreement under the
EPA.
 Accelerate the process of preparing regional management consultations for
certification (also spurring membership).
 Specify CMCs, or least CICMC members on projects for technical
assistance/capacity development offered nationally and regionally.
 Identify specific needs and opportunities for CICMC support among BSOs,
designated sectors and governments.
 Promote the public education campaign theme: ARE YOU CERTIFIED? To highlight
the advantages using CMCs vs. uncertified regional and extra-regional consultants.
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2. 822 2
CICMC NEWS
New Member Profile- Mrs Katia Café-Fébrissy
Company: Horizons Conseil
Position: Principal Consultant & Executive Coach
Address: cz EG Missions, Route de la Jaille, Z.A.
La Jaille 97122 Baie-Mahault Guadeloupe
Email: kf@horizons-caraibe.com / kf@elearning-horizons.com
Cell: +590 690 76 34 32 Tel: +590 590 32 01 70
Fax: +590 590 38 60 99 SKYPE: horizons conseil
- URL: www.elearning-horizons.com
-
Key areas of expertise:
 Human Resources Management,
 Organizational Development
 Performance Enhancement
 Training Design & Facilitation
“In business, I‟ve  Language Management
discovered that my
purpose is to do
my best to my
New Member Profile- Valda Frederica Henry, PhD, CFA
utmost ability
every day. That‟s New Member Profile- Mrs KatiaChiefInc
Café-Fébrissy
Company: V F
Position: Executive Officer
my standard. I Address: P O Box 1690, Roseau, Commonwealth of
learned early in my Dominica
life that I had high Tel: 767 449 9649 Fax: 767 449 9449
standards. ” SKYPE: valda.henry URL: www.vfinc.org
Donald Trump Key areas of expertise:
 Corporate Governance
 Social Security
 Organisational Restructuring
 Investment
 HR and Small Business Management,
 Training and Recruitment.
Membership Update
 Membership increased by more 100% since last year‟s AGM. The total is now
thirty-one, despite the impediments related to paying and online applications.
 We now have members in nine (9) countries.
 There are 14 members enrolled as CMC candidates.
 All new members have expressed a desire and willingness to volunteer.
CICMC Membership Growth CICMC Membership Distribution by Country
at March 2009
35
30 USA
Membership Count
Trinidad & Tobago
25
Suriname
20 St Vincent
15 Jamaica
10 Guadeloupe
Dominican Republic
5
Dominica
0
Dec 2007 Mar 2008 Jun 2008 Sep 2008 Dec 2008 Mar 2009 Barbados
Period
2

3. 3
Accreditation
continued from page 1 assistance and capacity Tobago and Dominica; CDE
The Centre for Enterprise development services. CDE paid the costs for this
Development of (CDE), an has offered training in a new FUNDES training, held in
EU/ACP funding conduit has ICT-based technology, with Jamaica). Discussions are
recognized the work of preference given to CICMC underway to offer additional
CICMC by using the CMC as members (four members FUNDES workshops to
the standard for consultants were selected from CICMC memberships.
providing technical Barbados, Trinidad &
CICMC Notes of Interest
As all our members seek “As the tourism industry consumer behaviors more
to deal with the economic appears to be heading for diligently so we can put
“In large downturn and slowdown in collateral damage from the hands to the winepress to
organizations the business that may credit crunch and Caribbean make the best of the new
dilution of accompany it … the nationals brace for the season.”
information as it following excerpts provide accompanying social
passes up and down food for thought. setbacks that are associated (Bevan Springer, is the
the hierarchy, and with economic downturns, President of the New
horizontally across Bevan Springer in an item we should not to be tempted Jersey headquartered
departments, can entitled The Darker the to retreat, but rather to Marketplace Excellence
undermine the effort Night, the Brighter the instead research market LLC. )
to focus on common Light (March 29, 2009) says, opportunities and new bevanspringer@nj.rr.com
goals.”
Mihaly
Csikszentmihalyi Research from the for the effectiveness of goal- The students assigned the
University of the West setting as a means to improve most difficult goal performed
Indies can offer insights performance in a Caribbean better than those assigned
into management issues. A context. The study provides easier goals.
study by Punnett, Corbin & evidence that specific, difficult
Greenidge on Goal Setting goals enhance task The only variable that had an
says “Organizations in the performance above and impact on these relationships
Caribbean are facing ever beyond „do your best‟ goals was individualism. Students
increasing competition, and it and no assigned goals, and who were higher on
is critical that they make the the more difficult the goal individualism performed
best possible use of their (while still being achievable) better than those who were
resources, including their the better participants lower.”
human resources. performed.”
Understanding effective (Professor Betty Jane
management practices is an They say, “This suggests that Punnett teaches
important component of using managers can successfully International Management
human resources effectively.” challenge employees by at the Department of
asking them to perform at a Management Studies, UWI
The researchers studied the high level.” Overall, the study and can be contacted at
impact of different types of showed that, “students who eureka@caribsurf.com for
goals on performance with were assigned specific goals further information on this
undergraduate students and performed better than those and other studies.
concluded that “the results of who had no goal or were Professor Punnett is a
this project provide support asked to simply „do their CICMC member.)
best‟.
3

4. 842 4
Tip of the Month
Question didn't fly with the client staff come up with a good guess
as well you expected, nor as of the scope, sequence and
I sometimes have a hard well as with every other of content of each task as it
time getting started with your clients. feeds into the next. Lay out
my engagements. Even the agenda for a facilitated
with a project plan, in my Here's something you can do session, design the training
kind of custom jobs there to reduce the likelihood of program, quot;evaluatequot; the
is a lot of prep work to quot;getting behind the power results of a survey, and
assemble people, curvequot; on your custom prepare the final client
diagnose the situation, projects. Take a period of briefing. You bet there will be
create and vet solutions, time equal to no more than holes but you will be amazed
all before getting to deliver five percent of the project by the insights you get.
the final work product. It life. While you are Better now than nine weeks
sometimes seems like I am assembling your team, doing from now.
doing all the work at the preliminary diagnostics and
quot;Management is end, redoing early tasks in developing a relationship Tip: This exercise is more
efficiency in climbing new ways. Is this with your client, finish the than project or contingency
the ladder of success; common? project. If you are staring a planning or a quot;thought
leadership determines ten week project, set aside experiment.quot; It forces you
whether the ladder is two days to go from kickoff through each step and to be
Solution meeting to final deliverable. accountable for the
leaning against the I suspect many consultants,
right wall.quot; outcomes of individual tasks.
early in their careers, had By quot;finish the project,quot; I It works really well with a
Stephen R. Covey issues with time and project mean proceed through all team project, where all can
management. However, the steps of the project: critique each work task, and
even the best trained diagnostics, data gathering, make the theoretical real.
consultants can get caught analysis, training, design, Once you are done, you
on complex projects and facilitation, focus groups, and might even run this by the
face the circumstances you client briefings. The whole client, showing him or her
describe. What seemed like thing, generating draft the probable work products
a good approach didn't work deliverables for every task. along the way, albeit highly
out so well. The survey plan Of course, you will be incomplete. You may get
didn't return acceptable data. missing a lot of information, feedback you'd rather hear
The recommended design but you are sharp enough to now than in ten weeks.
CMC - Code of Professional Conduct, Part 1 of 3
Confidentiality
A member will treat client information as confidential and will neither take personal advantage
of privileged information gathered during an assignment, nor enable others to do so.
Unrealistic Expectations
A member will refrain from encouraging unrealistic expectations or promising clients that
benefits are certain from specific management consulting services.
Commissions / Financial Interests
A member will neither accept commissions, remuneration, nor other benefits from a third party
in connection with recommendations to a client without the client's knowledge and consent, nor
fail to disclose any financial interest in goods or services which form part of such
recommendations.
… to be continued in the next issue of Insights
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5. What is ICMCI
The International Council of Management Consulting Institutes (ICMCI) is the global
association of national management consulting institutes from around the world. ICMCI is the only
worldwide organisation which represents the Management Consulting Professional Bodies. It is a
non-profit umbrella organisation of 45 National professional bodies which together represent the
nations with over 85% of the world's estimated two million management consultants.
“We can never be
certain about the
future and therefore
we must continue to
be flexible and
adaptable so that we
can react quickly to
the needs of our
clients and our
market place.”
Talal Abu-Ghazaleh What is CMC
When you see the initials CMC following a consultant's name, it means that he or she is a
Certified Management Consultant and has met strict certification requirements of the Institute
of Management Consultants in his or her country. The initials mean the consultant has met world
class standards of competence, ethics and independence, and is eligible for reciprocity between
ICMCI member institutes. These standards include:
Requirements:
Experience: Three (3) years in management consulting
Education: Recognized degree or professional qualification or additional five (5) years in
management consulting in lieu of a degree
Time spent: 1200 hours per annum in active management consulting during the 3 qualifying
years over the preceding 5 years and currently active in management consulting
Independence: Owner or employee of a firm in independent practice, or internal consultant in
organization meeting institute's independence criteria
Qualification Process
Examination: Written examination or structured interview to test knowledge of the code of
professional conduct and common body of knowledge
Sponsors: Two sponsors who are full Members or Fellows (CMC, FCMC, MIMC, FIMC, or
equivalent)
References: Written descriptions of 3-5 assignments and 3-5 client references verified
through interview
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6. 862 6
Flashback to “Americas Hub Conference on Management Consulting”
The 2008 Caribbean Export/CICMC “Americas Hub Conference on Management Consulting” was
a “strategic milestone” on a journey to sustained excellence and competitiveness in the
Caribbean region. The conference which was held in Barbados from November 26-28 was an
important and successful undertaking from many points of view.
The objectives of the conference were as follows:
 Seek acceptance of the standards, accreditation, certification and enforceable code of
ethics and professional practice as essential to global competitiveness;
 Demonstrate how the CMC designation, obtained by regional consultants, can advance
regional economic goals and create more earning opportunities for the consultants
themselves;
 Obtain new members for CICMC who are interested in becoming certified;
 Make a business case for management consulting as a service export sector with high
export potential, particularly in light of the EU/CARIFORUM EPA;
 Establish and/or strengthen relationships with regional, national and international
organizations engaged in the development of service exports;
 Understand the perceptions held by consultants and clients about management
consultants‟ capabilities and the value they can add;
 Seek support for using the CMC as regional standard for the purpose of pursuing a
Mutual Recognition Agreement under EPA;
 Encourage management consultants to collaborate and embrace a regional approach
advancing the profession and the industry sector;
“People are  Provide an opportunity for all to experience world-class global management consulting
definitely a standards, principles and competencies in action.
company‟s greatest
asset. It doesn't
make any difference
whether the product
is cars or cosmetics.
A company is only
as good as the
people it keeps.”
Mary Kay Ash
Delegates at gala dinner being addressed by Acting Signing of MOU with University in Dominican Republic
Minister of Foreign Affairs, Christopher Sinckler
Rt. Hon Owen Arthur, former Marvin Wilson receiving CMC pin Brenda Pope receiving CMC pin
Prime Minister spoke on the EPA from ICMCI Chairmant Brian Ing from ICMCI Chairman Brian Ing
6

7. Tony Bradshaw (Caribbean Umair Ullah (Emerging Markets) Don Wood, CMC and CICMC Board
Export) addressing the delegates speaking about the first study on member presenting a gift to Heather
in plenary session Caribbean Management Consulting Osler of CAMC (Canada)
Flashback to “Americas Hub Conference” cont’d
The results can be summarized as follows:
 Approximately 102 persons participated in the conference including delegates, speakers,
sponsors, friends and family of delegates.
 Participants were from 15 countries, coming from Europe, Canada, the United States and
the Caribbean.
“Information  There were 20 speakers and expert panelists included a former Prime Minister, a sitting
technology and Cabinet Minister, the Chairman of the global body governing management consulting
business are institutes and heads of regional and national organizations.
becoming  More than 20 organizations participated in marketing, sponsoring and endorsing the
inextricably conference and its objectives. These organizations are agreeable to increased
interwoven. I don't collaboration and other BSOs have now approached CICMC to explore synergies.
think anybody can  There was extensive media coverage before, during and after the conference such that
talk meaningfully persons not attending the conference are embracing its central themes and objectives.
about one without the
 CICMC more than doubled its membership and application flow has increased.
talking about the
 Jamaica and Trinidad and Tobago have begun the process of establishing national
other.”
chapters.
 An MOU was signed with a university in the Dominican Republic to establish an
Bill Gates
accredited certificate programme linked to ICMCI requirements for certification.
 The Prime Minister of Barbados has requested CICMC cooperation in addressing Public
sector Reform within the Ministry of the Civil Service. Similar expressions of interest have
come from the governments of St. Kitts & Nevis and Trinidad & Tobago.
 Management consulting has been placed as a high priority services sector by Caribbean
Export.
 A senior IADB representative endorsed CICMC‟s approach to establishing a regional
standard based on the CMC designation.
 The CARICOM representative pledged his assistance in helping to establish the CMC as
the regional standard for management consulting.
 Many international consultancies have now approached CICMC for services and seeking
ways to collaborate.
 Caribbean Export has given the CMC additional weight in its tendering process and now
requires consultants to sign an agreement to CICMC‟s code of ethics and professional
practices.
 CDE, an organization doing EU-funded work in the region, endorses the need for better
consultative competencies in the region. Four ICMCI members were selected to
participate in training that in introducing new diagnostic tools to help SME development.
 CICMC is working with Caribbean Export on initiatives that seek to highlight and build
upon the competencies of CMCs to advance its work among its regional clients.
In summary, there is ample evidence that this process has helped CICMC become recognized as
the voice of the management consulting industry and profession. Further, CICMC has recognized
that its efforts to secure benefits for its members must be directly tied to a commitment
to treat the Caribbean region as its client.
7

8. On the lighter side
A shepherd was herding his to a NASA page on the Then the shepherd says: quot;If I
flock in a remote pasture internet where he called up a can tell you exactly what
when suddenly a brand-new GPS satellite navigation your business is, will you
BMW advanced out of the system, scanned the area, give me back my animal?quot;
dust cloud towards him. The and then opened up a quot;OK, why not.quot; answered the
driver, a young man in a database and an Excel young man.
Broni suit, Gucci shoes, Ray spreadsheet with complex
Ban sunglasses and YSL tie, formulas. He sent an email quot;Clearly, you are a
leaned out the window and on his Blackberry and, after consultant.quot; said the
asked the shepherd... quot;If I tell a few minutes, received a shepherd. quot;That's correct.quot;
you exactly how many sheep response. Finally, he prints says the yuppie, quot;but how
you have in your flock, will out a 130 page report on his did you guess that?quot;
you give me one?quot; miniaturized printer then
turns to the shepherd and quot;No guessing required.quot;
The shepherd looked at the says....... quot;You have exactly answers the shepherd. quot;You
„‟Even in such man, obviously a yuppie, 1586 sheep.quot; turned up here although
technical lines as then looked at his peacefully- nobody called you. You want
engineering, about grazing flock and calmly quot;That is correct; take one of to get paid for an answer I
15% of one's financial answered, quot;Sure.quot; the sheep.quot; said the already knew, to a question I
success is due one's shepherd. He watches the never asked, and you don't
technical knowledge The yuppie parked his car, young man select one of the know crap about my
and about 85% is due whipped out his IBM animals and bundle it into his business.... Now give me
to skill in human Thinkpad and connected it to car. back my dog.quot;
engineering, to a cell phone, then he surfed
personality and the
ability to lead people.”
Cartoon
Dale Carnegie
We welcome your feedback and suggestions for future issues of CICMC INSIGHTS, please send us:
 short, relevant articles (up to 500 words)
 news of your activities that you want to share (up to 100 words)
 brief descriptions of management consulting opportunities of interest to members (up to 200
words)
 announcements of upcoming workshops, seminars, conferences and so on
 internet links of value to members
Designed by
Kathy-Ann Scott-Blades
8