Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Insights Newsletter June 2010


Published on

Latest CICMC newsletter. important milestones!

  • Be the first to comment

  • Be the first to like this

Insights Newsletter June 2010

  1. 1. INSIGHTS June 2010 The Caribbean Institute of Certified Management Consultants Volume 2, Issue 3 In this issue  President’s Message Message from the out-going President  CICMC awarded Full Passing the Torch Member status  MC Task Force in After more than three and a half years, I am writing my last message as President of CICMC. Dominican Republic In that time, we have made significant progress. We have:  New CICMC Brand  Obtained membership in the International Council of Management Consulting Institutes identity (ICMCI) as the region’s exclusive provider of the world highest management consulting  Membership Update designation - Certified Management Consultant (CMC) - recognized in 48 countries.  CICMC’s new office  Hosted a hemispheric conference that brought together our regional consultants with CMCs  Membership types from the US, Canada, the UK, Denmark and the Caribbean that opened new collaborative and criteria dialogues and introduced the competency framework to make our management consultants  Tips of the Month more competitive.  IMC - India  Mobilized more than fifty members, drawn from 14 countries, to work toward developing a  The Book Nook dynamic industry and profession that can export high-end services and help to develop the  Technology Tip capabilities of the region’s other economic sectors.  On the lighter side  Represented our members and the region at international and regional arenas for dealing with standards, accreditation and recognition for trade access. We now have full reciprocity Individual for our CMCs with all the ICMCI institutes around the world. Highlights: … Continued on page 4  Introducing the new CICMC achieves Full Member Status milestone CICMC President  Member Profiles nd On June 29, 2010, on the opening day of the 2 annual symposium in St. Kitts, CICMC was presented with its Full Member Certificate by Brian Ing, the ICMCI immediate Past Chair. Contact Us CICMC now joins the ranks of the other forty-eight (48) National Institutes which administer, in Caribbean Institute of accordance with world class standards, the international "CMC" certification Certified Certified Management Management Consultant. Consultants … Continued on page 4 CMC-Canada has a new CEO: Glenn Yonemitsu. Join me in congratulating him and wishing him P.O. Box 1330 well. He can be reached at c/o Goddards Shipping and Tours Goddard’s Complex, Fontabelle, CICMC has a new brand identity … Continued on page 8 St. Michael, Barbados The new logo and design (seen at the top of the newsletter), is intended to communicate West Indies Professionalism, Know-how, Growth and Stability, and combines the elements of a lily pad, email: puzzle piece and the icon of a personage. The lily represents growth and stability, the puzzle phone: 246-228-2640 piece (universally recognised as the symbol for consultancy or the practice of consultation) communicates competence and know-how, and the icon of the person communicates the fact that all that CICMC does is for the improvement of individuals. ... Continued on page 2 CICMC welcomes its incoming president – Brenda Pope CICMC welcomes its new president Brenda Pope who took office at the AGM held on June 29, 2010 in St. Kitts. Brenda Pope is partner in charge of the Advisory practice in KPMG Barbados. She is responsible for the firm’s practice in the area of ICT and Information Risk Management (IRM), as well as Business Performance services including Human Resource Management, Performance Improvement and Business Process Engineering. … Continued on page 2 … Continued on page 10 Foundation Partner 1
  2. 2. 1322 2 CICMC’s New President … cont’d In Barbados, Brenda is specifically responsible for the delivery of all business performance and ICT related services including strategic planning, human resource management, computer resource management, security reviews and hardware/software evaluation and selection. She also holds responsibility for KPMG Caricom service delivery in the area of Business Performance Services. She has over thirty-one (31) years experience as an ICT and business performance consultant including twenty-five (25) years consulting at the senior and executive levels in project management, change management, business performance and strategy, information risk management, requirements analysis, software analysis and design, software selection or development, implementation and deployment. Assignments have been undertaken for a wide range of regional and Barbadian private and public sector clients in sectors such as banking, general insurance, commerce, hospitality, finance, social security, manufacturing and transport. A Barbados Scholar, she holds a first class honours degree in Computer Science and Applied Mathematics from McMaster University and an MBA (Distinction) in International Business from Henley Management College, Brunel University. She also holds the professional designation Certified Information System Auditor (CISA), is a member of the Chartered Management Institute and is herself a certified management consultant (CMC). “Become a possibiliitarian. No She was the Chairman of the Information Technology Advisory Committee to the Barbados matter how dark Ministry of Education on computer technology in education (EDUTECH2000) and was a member things seem to be or of the National Advisory Committee on e-commerce legislation for Barbados. She was also one of actually are raise three private sector representatives on the Barbados National Advisory Committee on Year 2000 your sights and see compliance. She is currently a member of the Technical and Vocational Education and Training possibilities … subcommittee on Information Technology and the editorial board of Business Barbados. She has always see them for also been a board member of the Caribbean Institute of Certified Management Consultants they are always (CICMC) for the last two years. there.” Brenda has made numerous ICT and Business performance presentations throughout the Norman Vincent Peale Caribbean and Latin America including papers on Year 2000 issues at the International Conference of Social Security in Mexico, Security in e-Business at a Nortel sponsored Senior Executive Forum in Miami, Florida, the e-business value chain at a Central Bank sponsored electronic commerce in Barbados and on ICT, e-business and security at conferences in Belize, St. Lucia and Antigua, as well as on HR performance reviews and appraisals at a CANTO regional conference. A Rotarian, she is President-Elect and a current Director of the Rotary Club of Barbados. CICMC gets new office located near Bridgetown CICMC has recently signed a lease for office space from Goddards Shipping and Tours in the Goddard’s Complex in Fontabelle, Bridgetown. The P.O. Box, telephone number and email will however remain unchanged. This welcome development means that the secretariat will now have a permanent location from which to operate and where association files and papers can be securely maintained. In addition to the two desks and chairs and filing cabinet, CICMC has access to common areas including a kitchen and board room for meetings. CICMC is seeking donations of additional filing cabinets and other office furniture. CICMC has a new brand identity ... cont’d The brand identity will be consistently used across the web-site which is being upgraded and expanded to provide new valuable sections, practical assistance, a members’ only area and enhanced e-commerce facilities. In addition all future corporate materials including letterhead, business cards, etc will reflect the new branding. 2
  3. 3. 3 Membership Update  CICMC Membership has continued to increase steadily.  Membership now stands at fifty (50) of which seven (7) are CMCs.  This reflects a steady growth since December 2007 (approximately 650%)  CICMC now has members in fourteen (14) countries, up from three (3) in 2007.  There are also six (6) members enrolled as CMC candidates and another 19 who have expressed an interest in enrolling and starting the CMC journey.  “The best time to plant a tree is twenty years ago. The second best time is today.” Chinese proverb 3
  4. 4. 1342 4 CICMC NEWS CICMC achieves Full Member Status milestone ... cont’d When Brian Ing presented the official ICMCI certificate of Full member Status to Dennis Strong, out-going CICMC president, he congratulated CICMC on having made completed the journey and reiterated that ICMCI was there to support and assist CICMC in its mission to “... mobilize its members and enhance their ability to serve clients according to global standards of excellence and ethics” In her emailed congratulatory message to CICMC, current ICMCI president Aneeta Madhok also congratulated Dennis Strong, outgoing CICMC president on the “... path you have led the CICMC through and the absolutely wonderful team you have to support you in the endeavour to establish the institute in the first place, and then to take it to meeting the criteria of full membership too. I do know how much passion and commitment it takes of volunteer effort, and know that it is not an easy task for you to have engaged with.” Right: Brian Ing presents the ICMCI Full Membership certificate to Dennis Strong (outgoing president) and Brenda Pope (incoming president) Left: the ICMCI certificate President’s Message … cont’d Space constraints demand a close to my comments. Let me end by thanking a few, among many, without whom this would not have been possible.  It is only through God’s grace that I was able to absorb the gruelling start-up requirements. For that I am eternally grateful.  Don Wood, CMC and his wife, Dr. Betty Jane Punnett brought to CICMC several critical resources, especially Heather Osler, former CEO of CMC-Canada.  All CICMC directors past and present.  Peter Sorensen and Brian Ing, the two ICMCI Chairmen who presided over our historic entry into ICMCI.  Caribbean Export Development Agency; especially Anthony Bradshaw, who had both the foresight and the perseverance to obtain funding and other crucial support for our efforts. I now hand the torch to Brenda Pope, CMC; Partner at KPMG, as the new President of CICMC. I will continue as a CICMC director and a member of the executive committee. Dennis Strong, CMC Chairman/President Special Edition Special edition for 2nd MC Symposium & Workshop & AGM Look out for the upcoming special edition of the Insights newsletter which will be coming out in Alert July to provide a rundown of the presentations and activities of the recent Management Consulting Symposium & Workshop and CICMC AGM held in St. Kitts June 29 and 30, 2010. 4
  5. 5. 5 CICMC NEWS Dominican Republic – Management Consulting Task Force Meeting The first Regional Management promotion of the relative to the CARIFORUM Consulting Task Force Meeting management consultancy grouping and the role of was held in the Dominican industry; globally-recognised Republic from May 17-19 2010.  use of tertiary institutions standards and certification which have experience in required to compete During this meeting issues accreditation. effectively in the global “People of considered included: market capability  certification of Management During the intensive 2 day inspire us” Consultants; sessions the Task Force This strategic direction will Samaveda (sacred  sustainability of the defined specific results within was disseminated to a wider Caribbean Institute of each key result area, as well set of stakeholders at the Hindu text) Certified Management as the activities essential in Second Management Consultants (CICMC); delivering those results. They Consulting Business  support of the development also examined the issue of Symposium held in St Kitts and implementation strategy regulation and the legal from June 29-30, 2010. for the marketing and framework that supports it Some of the participants at the Task Force meeting at work in some of the many break out-sessions 5
  6. 6. 1362 6 DR Management Consulting Task Force Meeting ... cont’d The task force comprised the following organisations and countries:  Caribbean Export - Anthony Bradshaw, Quentin Baldwin, Tonika Sealy  CICMC – Dennis Strong (President) “All lasting  Dominican Republic - Taiana Mora-Ramis business is built  Jamaica – Andrea Livingston-Prince on friendship.”  Martinique - Marcel Clodion  OECS – Yvonne Agard, St. Lucia Coalition of Service Industries Alfred A.  Trinidad and Tobago – Nirad Tewarie (invited – unable to attend) Montapert Those with observer status included:  CARICOM Secretariat - Timothy Odle  Dominican Republic - Darwin C. Munoz, Dean, Science, Technology and Innovation, Universidad Iberoamericana (UNIBE)  Jamaica - Noel Watson, Canute Thompson  CICMC/Barbados – Gregory Hinkson Some of the participants at the Task Force meeting at work and in discussions 6
  7. 7. 7 CICMC NEWS Member Profile – O’Donovan Yarde Company: Business Support Network, Inc. Position: Director, Management Consultant Address: P.O. Box CP5763 Castries, St Lucia Email: Tel: (758) 458-0325 Fax: (758) 451-7131 Cel: (758) 584-4801 SKYPE: donavanyar URL: Key areas of expertise:  Foreign Direct Investment & International Trade  Marketing  Business & Strategic Plan Development  Training & Development Member Profile – Dr. Robert M. Brohim “Customers get impressions New Member Profile- Mrs Katia Café-Fébrissy and Advisors (HECORA Inc Company: Health Care Organizers Position: Chief Executive Officer about products Address: 10 Bredelaan Nord, from hundreds of Paramaribo, Suriname sources, but Email: / when they believe Tel: +597-8755139 or +597-533680 a company is a Fax: +597-533680 SKYPE: Robert Brohim good citizen, they URL: feel more positive about a brand.” Key areas of expertise:  Health management Shelley Lazarus  Hospital management  Prevention programmes and primary health care organisation  Health financing and health insurance Strengthening Member Skills and Capacities in Barbados In May, the Barbados members took another step forward in starting a series of membership development activities which will showcase products and services offered by members. The first in the series was led by one of the members; Jacqui Archer, Director of Saville Consulting Caribbean Ltd. Jacqui presented the Saville Consulting Wave suite of products as tools which could be used by internal and external consultants in various stages of client interventions and talent management across the employee life cycle. The Wave® is one of the most modern and comprehensive psychometric tools increasingly used by top companies in the Caribbean and internationally. It is an integrated suite of assessments which provides sophisticated, easy to use individual and organisational diagnostics. Through one dynamic online questionnaire the Wave® provides an assessment of individual competencies, motivation and potential, and forms the basis for several types of reports including the popular Professional Work Styles, Entrepreneurial Potential, Team and Leadership Type and an insightful Development Report. … Continued on page 11 7
  8. 8. 1382 8 CICMC Types of Membership and Membership Criteria You can become a member of the CICMC if you meet the membership requirements listed under any of the following, although only Certified and Professional members can hold elected offices. Certified Member A Certified Member is a practising management consultant in good standing who has been awarded the Certified Management Consultant (CMC) designation after successfully going through an assessment process. This process requires you to present evidence of your competence in management consulting processes and your area of technical specialization against the Institute’s Competency framework. CMC members are also tested against their understanding of the CICMC Code OF Ethics. CMC candidate must meet the following criteria:  A minimum of three years’ experience in full time management consulting with major responsibility for client engagements during at least one of those years.  Possess the requisite qualification for the area of practice.  Provide written summaries of client engagements.  Pass a qualifying interview by a CMC panel.  Pass the qualifying on-line examination. Certified members are voting members and receive full benefits of the Institute. Professional Member “About the time A Professional Member is a practising management consultant, who agrees to subscribe to we can make the the CICMC Code of Ethics and who may choose to work towards the Institute’s professional ends meet, qualification of CMC. The applicant must provide evidence of at least one of the following: somebody moves  At least one year’s experience as a management consultant; the ends.”  At least five years’ experience in management;  At least five years’ experience in a technical or professional speciality; Herbert Hoover  Masters Degree in business or related field (e.g. MBA);  Currently working as a consultant. Professional members in good standing are voting members with full benefits. Associate Member An Associate Member is a professional who either has an interest in management consulting or engages in providing services to the management consulting profession and supports the mission of the Institute. Associates may include  Academics in the field of management;  Professional service providers;  Business journalists;  Practising managers in the public and private sectors. Associates must abide by the CICMC Code of Ethics but are not eligible to vote and may not receive the full benefits of the Institute. Student Member A Student Member is a full time tertiary student who has an interest in management consulting and supports the objectives of the Institute. The special rate is for those actively studying at an accredited tertiary institution, who are desirous of becoming management consultants and who agree to abide by the Institute Code of Ethics. Student members may continue at the student rate as long as they continue to be students in good standing or 12 months immediately subsequent to graduation, and are not actively pursuing consulting clients. Student members do not have voting rights, and may not receive the full benefits of the Institute. Corporate Member Corporate Membership is open to consultants working in management consulting firms with five or more practising management consultants. An initial relationship is established with each consulting firm applying for corporate membership and then members of that firm individually complete their applications for assessment. 8
  9. 9. 9 Spotlight on a Sister Institute (source IMC India) In this issue we focus on the Institute of Management Consultants of India (IMCI). The Institute of Management Consultants of India (IMCI) is the premier body of management consulting professionals and the only registered institute of established management consultancy firms and practising individuals in India. Mission: IMCI's mission is to promote excellence in the profession of Management Consulting by providing learning opportunities; generating and disseminating knowledge through research; certifying competencies; building corporate awareness and emphasizing ethical behaviour, so as to ensure that the profession is accepted, recognised, and respected as providing a valuable service to all categories of organizations in the private, public or NGO sectors. IMCI was constituted in 1991 and was formerly known as Management Consultants' Association of India (MCAI). The MCAI was founded in 1963. In 1989, IMCI became the first Asian organisation to be accepted for membership of the International Council of Management Consulting Institutes (ICMCI), the global apex body of Management Consulting “Power is knowing Institutes. what you want and acting on it.” The Executive Secretariat of IMCI is located in Mumbai. The Institute has Regional Chapters in Ahmedabad, Bangalore, Calcutta, Chennai, Delhi, Hyderabad, Mumbai and Pune. Since its Geoffrey M Bellman inception in 1963, IMCI has grown with leading consulting firms as well as experienced individual consultants as members. As of 2001, the membership stood at 484, with 386 individual consultants and 48 consulting firms. Contacts Email: Website: Phone: +91 22 2300 5376 Fax: +91 22 2300 5375 Visiting address: Navjivan Commercial Premises Co-Op Society Ltd, Lamington Road No. 305, Third Floor, Mumbai - 400 008, India 9
  10. 10. 13102 10 Tip of the Month #1 (source IMC USA) I belong to several parts: the "What" and the vice versa) will find it professional associations, "How." You should belong to increasingly hard to keep up in ranging from technical to associations that can help you the management consulting marketing to industry improve in both areas. profession. groups. How do I know which ones are really The "What" is your technical Tip: If you are a practising working for me? discipline and industry management consultant and perspective, and associations already belong to a technical We join professional like SHRM, IEEE, ASTD and association, IMC USA invites associations to increase our other technical associations you to explore membership in skills and knowledge, increase are "musts" to belong to. The the premier professional our exposure to others in our "How" complements technical association and sole certifying profession and, ultimately, to with consulting skills and body for management increase our ability to practise behaviours, ethics, consultants in the US. With the our chosen discipline. IMC interpersonal and coming ISO registration for USA describes this as Get organizational capabilities, management consultants Smart, Get Known and Get and the opportunity to meet (which will be based on the Business. If your association and learn from people in many CMC designation awarded by is helping you with all three, different technical disciplines. IMCs around the world), then it is probably a good one greater commitment to your for you. As cross-disciplinary skills and profession through “Transcendent experience become more associations and professional values like trust and Another issue is the nature of important, professionals need certification in both technical integrity literally the professional support you places to meet and work with as well as consulting translate into get. One example is others in different fields. disciplines become of equal revenue, profits and management consulting, Someone with technical skills importance. prosperity” which consists of two distinct without consulting skills (and Patricia Aburdene Tip of the Month #2 (source IMC USA) Even though I am an need to get back to work as (you can knock out 30-40 experienced consultant, soon as we can to "make up short emails that will be conferences are a key part for the lost time." appreciated and may result of my practice in a response waiting for you regeneration and There is a better way to look by the time you arrive home). networking strategy. at this. First, you are taking Go through conference However, although I do time to work on your material and note the items meet interesting people, business so you are best you think can best help your get great ideas and learn served by leveraging the business - and toss the rest. about what is going on in information you gained and Go over your preconference my area of practice, I think people you met. You don't plan and see how you did, the value does not last as visit a prospect or client making notes for the next long as I'd like. without a well thought out conference to gain even plan of how the event will go; greater value. For many consultants, a do the same for a conference is an important conference. Have a plan and Tip: Tip: Don't come home strategy to develop new work it. and put your conference skills and new business. binder on the shelf and toss However, many of us think of Second, the time right after collected business cards in a conferences as expenses the conference is potentially drawer. Schedule a half to and not investment. We the most productive. On the whole day immediately after conclude that we are plane ride home, send a you arrive home to spending a few days "away follow up email to each consolidate all you learned from our business" and we person of interest you met and connect with your new contacts. 10
  11. 11. 11 Technology Tip – Drop-Down Lists Create a Drop-Down List of Possible Input Values Here's how to create a drop-down list: If you're creating a worksheet that will require user input and you want to minimize data entry errors, use Excel's data validation feature to add a drop-down list. The best part about it is that you don't have to write any macros. Data validation is an excellent way to ensure that a cell entry is of the proper data type (text, number, or 1. Type the list of valid entries in a single column. If you like, you can hide date) and within the “Things may come this column (select Format, Column, Hide). proper numeric to those who wait, 2. Select the cell or cells that will display the list of entries. range. The drop- but only things left 3. Choose Data, Validation, and select the Settings tab. down list produced by those who 4. From the Allow drop-down list, select List. with the feature hustle.” 5. In the Source box, enter a range address or a reference to the items appears when a that you entered in step 1. user clicks the cell. Abraham Lincoln 6. Make sure the 'In-cell dropdown' box is selected. 7. Click OK. If your list is short, you can skip step 1 and type the list entries directly in the Source box in step 5, separating items with a comma. The Data Validation dialog box has two other tabs. Click Input Message to add a prompt that will appear when a user selects a cell. Click Error Alert to specify a custom error message if the user's entry is invalid. The handy data validation feature suffers from one serious flaw. If you paste an entry into a cell that uses data validation, the validation isn't performed. And if you select that cell again, the drop-down list no longer appears. Fortunately, you can circumvent this problem by protecting the worksheet: Select Tools, Protection, Protect Sheet. Strengthening Member Skills and Capacities ... cont’d The stimulating discussion following the presentation highlighted how the Wave© could be used at different stages of the consulting process whether for recruitment, selection, development, or Executive Coaching. It transforms the assessment process with the sophisticated use of internet technology and powerful models of effectiveness in the workplace. As one participant commented: “I am really excited about this tool and how I could use it in my work to enhance my credibility with clients!” . 11
  12. 12. The Book Nook … Peter BLOCK Flawless Consulting: A Guide to Getting your Expertise Used Published: 1999 Hardcover (400 pages) Edition: 2th Edition Publisher: Jossey-Bass/Pfeiffer (A Wiley Imprint) The second edition of Peter Block's Flawless Consulting gracefully updates what many consider the best resource of its kind. New chapters on implementation, "whole-system" strategies, and ethics are included, but in general it simply fine-tunes Block's proven advice to match the transformations that business and society have undergone since initial publication two decades ago. "The days of long studies and expert-driven answers are passing," the author proclaims in his new preface. "The task of the consultant is increasingly to build the capacity of clients to make their own assessments and answer their own questions." He then subtly modifies his established recommendations accordingly for every step, from the initial client meeting and problem diagnosis through data collection and the execution of solutions. In the section on "Conducting a Group Feedback Meeting," for example, he advises: "Treat the group as a collection of individuals.... Ask each person what he or she wants from the meeting. This will surface differences and force the group to take responsibility for some of the difficulties that may arise." --Howard Rothman REVIEWS: Dave Kinnear, author of The Rational Taoist “Peter Block has updated his "consultant's bible" and made it better than ever. This is becoming must reading for the consultants in our new firm. While the point of view of most of the book is from that of an "inside" consultant, the principles and ideas are directly related to external consultants as well. The layout of this book makes it an invaluable reference with easy to find topics, checklists, and guides for consultants. A final checklist is provided in the “An enterprise that appendix that comprises all the information covered in the body of the book. The final list cross is at war with itself references back to the appropriate chapters so that as you go through the process of Flawless [misaligned] will not Consulting, you can easily review the material presented.” have the strength or focus to survive and Barry Z. Possner, dean and professor of leadership, Leavey School of Business; co- thrive in today’s author of The Leadership Challenge and Encouraging the Heart competitive “The first question to ask any consultants: Have you read Peter Block’s Flawless Consulting? environment” If they say no, don’t hire them. Peter Block’s advice is flawless!” Professor Margaret J. Wheatley, author of Leadership and the New Science John O. Whitney “The original Flawless Consulting was my consultant’s bible ... Thank you Peter for going back to this work and gifting us with what you learned along the way.” Susan Gretchko, partner Deloitte Consulting “In my fifteen years in the profession I have not read a more valuable book on effective consulting.” Barry Oshry, president, Power & Systems Inc; author of Seeing Systems , Leading Systems “ Block has distilled years of experience into a wise, down-to-earth, and eminently practical guide to excellence in consulting. If you are new to the practice, Flawless Consulting will chop years off your learning cycle. And even if you're an old pro, Block's insights will elevate you to new levels of effectiveness. Flawless Consulting is not simply about becoming a better consultant; it is about using consulting as a path toward becoming a better person." Dr Mildred Golden Pryor, Centre for Excellence, Texas A&M University; author of Strategic Quality Management “Every internal and external consultant who cares about getting his ideas implemented should read Flawless Consulting ...” 12
  13. 13. On the lighter side … 50 Rules of Project Management Project Planning  A badly planned project will take three times longer than expected – a well planned project only twice as long as expected.  The more you plan the luckier you get.  There is such a thing as an unrealistic timescale.  At the heart of every large project is a small project trying to get out.  If you don’t plan, it doesn’t work. If you do plan, it doesn’t work either. Why plan!  The nice thing about not planning is that failure comes as a complete surprise rather than being preceded by a period of worry and depression Project Team  Everyone asks for a strong project manager – when they get them they don’t want them.  If you’re 6 months late on a milestone due next week but really believe you can make it, you’re “ a project manager.  There are no good project managers – only There is something lucky ones. that is much  Managing IT people is like herding cats. scarcer, something  The person who says it will take the longest and rarer than ability. It cost the most is the only one with a clue how to is the ability to do the job. recognise ability.” Project Stakeholders  A project is one small step for the project sponsor, one giant leap for the project manager. Robert Half  Nothing is impossible for the person who doesn’t have to do it Project Communication  The project would not have been started if the truth had been told about the cost and timescale.  Good project management is not so much knowing what to do and when, as knowing what excuses to give and when.  Of several possible interpretations of a communication, the least convenient is the correct one.  I know that you believe that you understand what you think I said, but I am not sure you realize that what you heard is not what I meant.  What is not on paper has not been said.  A user will tell you anything you ask about, but nothing more.  What you don’t know hurts you. Read the next 25 in the next issue! We welcome your feedback and suggestions for future issues of CICMC INSIGHTS. Please send us:  short, relevant articles (up to 500 words)  news of your activities that you want to share (up to 100 words)  brief descriptions of management consulting opportunities of interest to members  announcements of upcoming workshops, seminars, conferences and so on Designed by  internet links of value to members Kathy-Ann Scott-Blades embership Update 13