case study of tqm in indian hospital

1. Major Assignment
on
the topic
of
case study of tqm implementation in Indian hospital
Submitted to Submitted by
Mr. Bhupendra gahlot sir Mukesh kumar gaur
Ass. Professor of Mechanical dept. Mech. 3rd year
UID-k10669

2. Table of contents
Growth of Service Sector
TQM Practices
Guidelines to Effective TQM Implementation
Model of TQM Implementation
Proposed vision for Indian healthcare system
Result
Conclusion
References

3. Growth of Service Sector
advent of new technologies and rapid development of
information communication technology (ICT) and
computerization

4. • change in market environment and customers’ life
style has created demand for new kind of services;
• improvement in quality of life, entertainment,
travel, and hospitality services
• increased mechanization and automation at every
level within service organizations;
• increased specialization within the economy has led
to greater reliance on specialist service providers

5. TQM Practices
TQM practices are those vital constructs that must
go well to ensure success for a manager or an
organization, and therefore, they represent those
managerial or organizational areas that must be given
special and continual attention to bring about
increased performance.

6. Guidelines to Effective TQM
Implementation
Set the objectives or goals by involving employees at
all levels and define them.

7. • Identify the key TQM practices for the organization
and create an environment to implement and
restrain them by force
• Develop and document the approach to TQM
• Develop quality improvement teams
• Frequently review and improve the quality plans
and measure performance

8. Model of TQM Implementation
• Vision
• Leadership

9. • Teamwork
• Training

10. • Focus on Core Processes
• Measures
• Outcome

12. • Based on the Baldrige health care criteria for
performance excellence 2009-2010 and the
guidelines proposed by the American Hospitals
Association for hospitals in pursuit of excellence,
compared health care services in three countries.
The data are collected from the capital cities and
their nearby places in India and Iran. Using ANOVAs,
three groups in quality planning and performance
have been compared.

13. Result
Results showed there is significantly difference
between groups and in no case the hospitals from
India and Iran are found scoring close to the
benchmarks. The average scores of Indian and
Iranian hospitals on different constructs of the
IHCQPM model are compared with the major
results achieved by the recipients of the MBNQ
award.

14. Conclusion
• In no case the hospitals from India is found scoring
close to the benchmarks (Baldrige health care
criteria for performance excellence 2009-2010 and
the guidelines proposed by the American Hospitals
Association for hospitals). These results suggested
to health care services more attempt to achieve
high quality in management and performance.

15. References
• http://bmcresnotes.biomedcentral.com/articl
es/10.1186/1756-0500-4-566
• https://www.researchgate.net/publication/51
546366_Best_Practices_of_Total_Quality_Ma
nagement_Implementation_in_Health_Care_S
ettings