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Healthcare Quality Concepts
BASIC CONCEPTS OF QUALITY QUALITY ASPECTS OF QUALITY FRAMEWORK OF QUALITY QUALITY MANAGEMNT CUSTOMER CONCEPT QUALITY CONTROL QUALITY ASSURANCE TOTAL QUALITY MANAGEMENT
[object Object],[object Object],What is Quality What is Quality
[object Object],[object Object]
[object Object],What is Quality
[object Object],What is Quality
[object Object],What is Quality
What is right in Healthcare
[object Object],[object Object],[object Object],[object Object],Two Quality Dimensions Make It The Right Thing   Dimensions of Quality
How To Do It Right  Eight Quality Dimensions Must Be Achieved  To Do It Right
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],Dimensions of Quality
[object Object],[object Object],[object Object],[object Object],Dimensions of Quality
[object Object],[object Object],[object Object],[object Object]
FRAME WORK OF QUALITY ,[object Object],[object Object],[object Object],[object Object],[object Object]
Structure, Process, and Outcome ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Structure, Process, and Outcome ,[object Object],[object Object],[object Object],[object Object]
Structure, Process, and Outcome ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Concept of Outcomes Management ,[object Object],[object Object]
Outcomes management depends on the following four developing techniques ,[object Object],[object Object],[object Object],[object Object]
The Concept of Process Variation ,[object Object],[object Object]
Aspects of Quality ,[object Object],[object Object],[object Object]
Measurable Quality ,[object Object],[object Object],[object Object]
Appreciative Quality ,[object Object],[object Object],[object Object]
Perceptive Quality ,[object Object],[object Object]
Quality Management Trilogy ,[object Object],[object Object],[object Object]
The Quality Management Trilogy ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Quality Management Trilogy ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Quality Management Trilogy ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Quality Management Trilogy ,[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Management Principles ,[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Management Principles ,[object Object],[object Object],[object Object],[object Object]
Principles of Customer Service
The Concept of Customer
[object Object],[object Object],[object Object]
The Concept of the External Customer
[object Object]
Examples of External Customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
The Concept of the Internal Customer
[object Object],[object Object],[object Object]
Examples of Internal Customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
QUALITY CONTROL ,[object Object]
QUALITY ASSURANCE ,[object Object],[object Object]
QUALITY MANAGEMENT ,[object Object]
QM Vs QA   The Prime Focus of   Quality Management   Quality Assurance Achieving  results  that satisfy the requirements for quality.  Demonstrating that the  requirements  for quality have been (and can be) achieved.  Motivated by stakeholders  internal  to the organization, especially the organization’s management  Motivated by stakeholders, especially customers,  external  to the organization  Goal is to satisfy all stakeholders  Goal is to satisfy all customers.  Effective, efficient, and continually improving, overall quality-related  performance  is the intended result.  Confidence  in the organization’s services is the intended result  Scope  covers all activities that affect the total quality-related business results of the organization  Scope  of demonstration coves activities that directly affect quality-related process and product results
TOTAL QUALITY MANAGEMENT ,[object Object],[object Object]
Philosophy of T.Q.M. ,[object Object],[object Object],[object Object],[object Object]
Philosophy of T.Q.M. ,[object Object],[object Object],[object Object],[object Object]
Philosophy of T.Q.M. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Philosophy of T.Q.M. ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
Always remember Quality Quality is an ongoing journey and not an end point Quality is an endless race
Thank You

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Quality concepts

  • 2. BASIC CONCEPTS OF QUALITY QUALITY ASPECTS OF QUALITY FRAMEWORK OF QUALITY QUALITY MANAGEMNT CUSTOMER CONCEPT QUALITY CONTROL QUALITY ASSURANCE TOTAL QUALITY MANAGEMENT
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. What is right in Healthcare
  • 9.
  • 10. How To Do It Right Eight Quality Dimensions Must Be Achieved To Do It Right
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 34. The Concept of Customer
  • 35.
  • 36. The Concept of the External Customer
  • 37.
  • 38.
  • 39.
  • 40. The Concept of the Internal Customer
  • 41.
  • 42.
  • 43.
  • 44.
  • 45.
  • 46. QM Vs QA The Prime Focus of Quality Management Quality Assurance Achieving results that satisfy the requirements for quality. Demonstrating that the requirements for quality have been (and can be) achieved. Motivated by stakeholders internal to the organization, especially the organization’s management Motivated by stakeholders, especially customers, external to the organization Goal is to satisfy all stakeholders Goal is to satisfy all customers. Effective, efficient, and continually improving, overall quality-related performance is the intended result. Confidence in the organization’s services is the intended result Scope covers all activities that affect the total quality-related business results of the organization Scope of demonstration coves activities that directly affect quality-related process and product results
  • 47.
  • 48.
  • 49.
  • 50.
  • 51.
  • 52.
  • 53.
  • 54.
  • 55.
  • 56.
  • 57.
  • 58. Always remember Quality Quality is an ongoing journey and not an end point Quality is an endless race