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Leveraging consumer
centric content
throughout the purchase
funnel to maximise
organic search
performance
@davefreeman
@davefreeman
2000 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16
PHASE 1 ENGINE CENTRIC
Google
AdWords
launches with
350 customers
Adwords
launches
cost per
click pricing
Espotting
purchased
by Findwhat
Overture
purchased
by Yahoo
PHASE 2 CHANNEL CENTRIC
Google
Conversion
Optimiser
Espotting
purchased
by Findwhat
Bing
launches
Android launch
Google buys
Admob &
Invite Media
Site links
Google
Display
NetworkQuality
score
introduced
Google
Analytcis
launches
(based on
Urchin)
Adobe buys
EfficientFrontier
Google Hotel
Finder
Adwords
social
extensions
Google buys
YouTube
Google buys
Doubleclick
iPhone
launches Yahoo and
Microsoft
announce
SearchAlliance
PHASE 2 PAGE CENTRIC
Google
Webmaster
Tools
Universal
search
iPhone
launches
Caffeine
Algorithm
update
Yahoo
ends paid
inclusion
Yahoo and
Microsoft
announce
SearchAlliance
Android
Enterprise
SEO Technology:
e.g. Linkdex,
BrightEdge,
Search Metrics,
Deep Crawl
etc (2009)
High Profile
manual
penalties for
Finance brands
Heavy Paid
Linking
Hummingbird
Algorithm
update
Mobilegeddon
Algorithm
update
HTTPS/TLS:
Lack of keyword
referral data
Pigeon
Mobile search
overtakes desktopOK Google
voice search
Google
launches
Rankbrain
Panda Algorithm
update
Penguin
Algorithm
update
Schema.org
Google
Authorship
Google
Knowledge
Graph
Decline of
Mummy blogger
linkbuilding
PHASE 3 CONSUMER-CENTRIC
Google’s Head of
Search, Amit Singhal
is replaced by John
Giannandrea, ex AI
lead
Adwords
scripts rolls
out
Google
Tag Manager
Launch
of RLSA
Launch of
Doubleclick
Digital
Marketing
Near exact
phrase
match
launches
Google
Shopping
rolls outs
Dynamic search ads
launch, technically
keyword-less
campaigns
Website Call
Conversions
in Adwords
Universal
App campaigns
Target
recommendations
announced.
Doubleclick launches
Sibyl
Mobile search
overtakes desktop
OK Google
voice search
Enhanced
campaigns
Google
launches
customer match
Google gets rid
of RHS ads
Google
sunsets
Google
Compare
PHASE 3 CONSUMER-CENTRIC
News
Optimisation
Froogle
launches
Local SEO
Florida
Algorithm
update
PHASE 1 KEYWORD CENTRIC
Now is the age of consumer-centric search
@davefreeman
But SEO strategies still tend to be centred around keywords
Authority link
landscape
Technical
optimisation
Performance
measurement
Keyword
research
@davefreeman
And focus only on bottom of funnel performance
Easy to measure
with a clear ROI
Delivers a level
of business
growth
Ignores the more
difficult top of funnel
and misses the
wider business
growth opportunity
@davefreeman
1. Understand your consumers
2. What devices they use
3. How they search
4. Map their journey
5. Analyse search requirements
6. Fill the content gaps
You need to re-imagine your strategy
around the consumer
@davefreeman
Start by understanding who your consumers are
DEMOGRAPHICS
ATTITUDES AND NEEDS MEDIA PREFERENCES
@davefreeman
What devices they use to engage with your content
Your content experience must
work seamlessly across devices
Over 50% over searches take
place on mobile devices
Data Source: Google data, October 2015
@davefreeman
Whether they want local or national content
Of mobile search queries
contain local intent
Of desktop search queries
contain local intent
Of consumers want search ads
customised to their local
surrounding
Data Source: Microsoft Bing Ads Internal data, Jan-Feb 2015 & Google Ipsos Media CT research May 2014
40% 30% 4in5
@davefreeman
How they search for you
Voice searches are
longer through the
tail – consumers
are searching in
greater depth,
using natural
language
1 Words 2 Words 3 Words 4 Words 5 Words 6 Words 7 Words 8 Words 9 Words 10+ Words
Speech Text
Win 10 voice searches longer
through the tail
Average BingAds searches more
concentrated around 1-3 words
Data Source: Microsoft Bing Ads Internal data, April 2015
@davefreeman
Identify whether the Search Engines treat content themes as
synonymous
2012 SEARCH RESULTS 2016 SEARCH RESULTS
Big variance between home and house
insurance search terms.
Google understands intent behind
searches. Search results now identical.
Consumer intent, not query, now powers search results
@davefreeman
Then map this data against the consumer journey
Passive
PASSIVE
• Consumers broadly in target demographic
• Search not used at this stage of the journey
Research
RESEARCH
• Keywords imply buying a mobile phone may soon be a priority for them
• “best mobile phone 2016”
• “mobile phone reviews”
Brand BRAND
• Specifically interested in an Apple iPhone
• “iPhone 6s”
• “iPhone 6s reviews”
Role of
editorial –
fewer, bigger,
better
Role of core
product
landing pages
Product
PRODUCT
• Looking for information on mobile phone related products, not brand loyal
• “iPhone 6s battery life”
• “LG G5 screen resolution”
@davefreeman
@davefreeman
Analyse your site to
understand how you
perform at each
stage of the journey
@davefreeman
Passive
PASSIVE
• Consumers broadly in target demographic
• Search not used at this stage of the journey
Research
Brand
Product
PRODUCT
• Looking for information on mobile phone related products, not brand loyal
• “iPhone 6s battery life”
• “LG G5 screen resolution”
Identify the gaps between your site and the consumer funnel
No content at
this stage
Missing review
based contentBRAND
• Specifically interested in an Apple iPhone
• “iPhone 6s”
• “iPhone 6s reviews”
RESEARCH
• Keywords imply buying a mobile phone may soon be a priority for them
• “best mobile phone 2016”
• “mobile phone reviews”
@davefreeman
Analyse and understand how the search engines reward content for
each topic or theme
Site structure Content depth Content quality
All ranking URLs Top performing URLs Cannibalisation
Linking domains Link qualityPage speed
@davefreeman
Links still play a key role - identify what you need Content Marketing
to achieve
Where you need links The gap in link authority
@davefreeman
Plan the structure for the new content and publish
Consumer
centric
@davefreeman
Plan your Content Marketing campaign around the consumer…
USER EXPERIENCE
IS NO.1 PRIORITY
TAILORED TO
YOUR
AUDIENCE
RESONATE &
CUT THROUGH
@davefreeman
Ensuring that it will deliver the required SEO metrics
Drive links &
build page
authority to
target pages
Useful
Link worthy & shareable
Authoritative
@davefreeman
The result
Content performing well for top of funnel consumer queries
Increased product awareness and interest at this stage
Increased brand interest and conversion
@davefreeman
Applying this approach to the routes section of one of our travel
clients, it directly delivered…
YoY increase
in visits
YoY increase
in sales
YoY increase
in revenue
9% 11.5% 15%
@davefreeman
In summary
Search Engines are becoming ever more consumer centric
Data and insight are key to a consumer centric approach
You need to connect with consumers at each stage of the
purchase funnel
Thank you
David.Freeman@ecselis.com
@davefreeman

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IAB Search - Leveraging consumer centric content throughout the purchase funnel to maximise organic search performance

  • 1. Leveraging consumer centric content throughout the purchase funnel to maximise organic search performance @davefreeman
  • 2. @davefreeman 2000 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 PHASE 1 ENGINE CENTRIC Google AdWords launches with 350 customers Adwords launches cost per click pricing Espotting purchased by Findwhat Overture purchased by Yahoo PHASE 2 CHANNEL CENTRIC Google Conversion Optimiser Espotting purchased by Findwhat Bing launches Android launch Google buys Admob & Invite Media Site links Google Display NetworkQuality score introduced Google Analytcis launches (based on Urchin) Adobe buys EfficientFrontier Google Hotel Finder Adwords social extensions Google buys YouTube Google buys Doubleclick iPhone launches Yahoo and Microsoft announce SearchAlliance PHASE 2 PAGE CENTRIC Google Webmaster Tools Universal search iPhone launches Caffeine Algorithm update Yahoo ends paid inclusion Yahoo and Microsoft announce SearchAlliance Android Enterprise SEO Technology: e.g. Linkdex, BrightEdge, Search Metrics, Deep Crawl etc (2009) High Profile manual penalties for Finance brands Heavy Paid Linking Hummingbird Algorithm update Mobilegeddon Algorithm update HTTPS/TLS: Lack of keyword referral data Pigeon Mobile search overtakes desktopOK Google voice search Google launches Rankbrain Panda Algorithm update Penguin Algorithm update Schema.org Google Authorship Google Knowledge Graph Decline of Mummy blogger linkbuilding PHASE 3 CONSUMER-CENTRIC Google’s Head of Search, Amit Singhal is replaced by John Giannandrea, ex AI lead Adwords scripts rolls out Google Tag Manager Launch of RLSA Launch of Doubleclick Digital Marketing Near exact phrase match launches Google Shopping rolls outs Dynamic search ads launch, technically keyword-less campaigns Website Call Conversions in Adwords Universal App campaigns Target recommendations announced. Doubleclick launches Sibyl Mobile search overtakes desktop OK Google voice search Enhanced campaigns Google launches customer match Google gets rid of RHS ads Google sunsets Google Compare PHASE 3 CONSUMER-CENTRIC News Optimisation Froogle launches Local SEO Florida Algorithm update PHASE 1 KEYWORD CENTRIC Now is the age of consumer-centric search
  • 3. @davefreeman But SEO strategies still tend to be centred around keywords Authority link landscape Technical optimisation Performance measurement Keyword research
  • 4. @davefreeman And focus only on bottom of funnel performance Easy to measure with a clear ROI Delivers a level of business growth Ignores the more difficult top of funnel and misses the wider business growth opportunity
  • 5. @davefreeman 1. Understand your consumers 2. What devices they use 3. How they search 4. Map their journey 5. Analyse search requirements 6. Fill the content gaps You need to re-imagine your strategy around the consumer
  • 6. @davefreeman Start by understanding who your consumers are DEMOGRAPHICS ATTITUDES AND NEEDS MEDIA PREFERENCES
  • 7. @davefreeman What devices they use to engage with your content Your content experience must work seamlessly across devices Over 50% over searches take place on mobile devices Data Source: Google data, October 2015
  • 8. @davefreeman Whether they want local or national content Of mobile search queries contain local intent Of desktop search queries contain local intent Of consumers want search ads customised to their local surrounding Data Source: Microsoft Bing Ads Internal data, Jan-Feb 2015 & Google Ipsos Media CT research May 2014 40% 30% 4in5
  • 9. @davefreeman How they search for you Voice searches are longer through the tail – consumers are searching in greater depth, using natural language 1 Words 2 Words 3 Words 4 Words 5 Words 6 Words 7 Words 8 Words 9 Words 10+ Words Speech Text Win 10 voice searches longer through the tail Average BingAds searches more concentrated around 1-3 words Data Source: Microsoft Bing Ads Internal data, April 2015
  • 10. @davefreeman Identify whether the Search Engines treat content themes as synonymous 2012 SEARCH RESULTS 2016 SEARCH RESULTS Big variance between home and house insurance search terms. Google understands intent behind searches. Search results now identical. Consumer intent, not query, now powers search results
  • 11. @davefreeman Then map this data against the consumer journey Passive PASSIVE • Consumers broadly in target demographic • Search not used at this stage of the journey Research RESEARCH • Keywords imply buying a mobile phone may soon be a priority for them • “best mobile phone 2016” • “mobile phone reviews” Brand BRAND • Specifically interested in an Apple iPhone • “iPhone 6s” • “iPhone 6s reviews” Role of editorial – fewer, bigger, better Role of core product landing pages Product PRODUCT • Looking for information on mobile phone related products, not brand loyal • “iPhone 6s battery life” • “LG G5 screen resolution”
  • 13. @davefreeman Analyse your site to understand how you perform at each stage of the journey
  • 14. @davefreeman Passive PASSIVE • Consumers broadly in target demographic • Search not used at this stage of the journey Research Brand Product PRODUCT • Looking for information on mobile phone related products, not brand loyal • “iPhone 6s battery life” • “LG G5 screen resolution” Identify the gaps between your site and the consumer funnel No content at this stage Missing review based contentBRAND • Specifically interested in an Apple iPhone • “iPhone 6s” • “iPhone 6s reviews” RESEARCH • Keywords imply buying a mobile phone may soon be a priority for them • “best mobile phone 2016” • “mobile phone reviews”
  • 15. @davefreeman Analyse and understand how the search engines reward content for each topic or theme Site structure Content depth Content quality All ranking URLs Top performing URLs Cannibalisation Linking domains Link qualityPage speed
  • 16. @davefreeman Links still play a key role - identify what you need Content Marketing to achieve Where you need links The gap in link authority
  • 17. @davefreeman Plan the structure for the new content and publish Consumer centric
  • 18. @davefreeman Plan your Content Marketing campaign around the consumer… USER EXPERIENCE IS NO.1 PRIORITY TAILORED TO YOUR AUDIENCE RESONATE & CUT THROUGH
  • 19. @davefreeman Ensuring that it will deliver the required SEO metrics Drive links & build page authority to target pages Useful Link worthy & shareable Authoritative
  • 20. @davefreeman The result Content performing well for top of funnel consumer queries Increased product awareness and interest at this stage Increased brand interest and conversion
  • 21. @davefreeman Applying this approach to the routes section of one of our travel clients, it directly delivered… YoY increase in visits YoY increase in sales YoY increase in revenue 9% 11.5% 15%
  • 22. @davefreeman In summary Search Engines are becoming ever more consumer centric Data and insight are key to a consumer centric approach You need to connect with consumers at each stage of the purchase funnel