Psychological safety workshop at Agile Camp New York Metro 2019

2. What’s
your
name?
What’s your
current
role?
What do you thinkbecomes possiblewith Psychological
Safety?
@DanaPylayeva
Turn and Talk

3. Introduction: Dana Pylayeva
Agile/DevOps Coach & Trainer
@DanaPylayevaCoach, ScrumMaster
Developer, DBA Manager
Author,
Game Designerdana@agileplayconsulting.com
International Speaker
40 conferences,
15 countries

4. Adapted from
Ron Westrum
Fear-RiddenPathologicalCulture
GenerativeCulture
(ExperimentationandLearning)
Bureaucratic Culture
Fear Cripples Information Flow
© Agile Play Consulting LLC 2019 - All Rights Reserved

5. Fear is an
Innovation
Killer
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6. Symptoms of Fear in Organizations
@DanaPylayeva© Agile Play Consulting LLC 2019 - All Rights Reserved

7. Success Theater of DevOps Adoption
Puppet | State of
DevOps Report 2018
Average Gap: 58%97%
@DanaPylayeva© Agile Play Consulting LLC 2019 - All Rights Reserved

8. Fear in the
Workplace
Game
© Agile Play Consulting LLC 2019 - All Rights Reserved

9. Give it a try!
1. Distribute all
“Fears and Symptoms”
cards to players at your
table
© Agile Play Consulting LLC 2019 - All Rights Reserved

10. 2. One player reads a
Classify Me card.
3. Everyone works
together to create a
story using
Fears and Symptoms
cards from their
hands.
© Agile Play Consulting LLC 2019 - All Rights Reserved

11. What Surprised
You?
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12. Safety in
the
Workplace
Toolkit
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13. © Agile Play Consulting LLC 2019 - All Rights Reserved

14. Three Simple Tools
Feelings CardsStory CubesHappiness Histogram
@DanaPylayeva © Agile Play Consulting LLC 2019 - All Rights Reserved

15. TEAM
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17. © Agile Play Consulting LLC 2019 - All Rights Reserved

18. Psychological Safety exists when
people feel their workplace is an
environment where they can speak up,
offer ideas, and ask questions without
fear of being punished or
embarrassed.
Amy C. Edmundson
@DanaPylayeva
Psychological Safety for Your Leadership

21. Liberating Structures

22. Give it a Try!
A Roadmap to
High Performance
@DanaPylayeva
© Agile Play Consulting LLC 2019 - All Rights Reserved

23. 1. Use Dot-Voting to Select a Fear for
Discussion
3 Votes per Person
@DanaPylayeva © Agile Play Consulting LLC 2019 - All Rights Reserved

24. 2. Review “Safety In
the Workplace” Cards
@DanaPylayeva © Agile Play Consulting LLC 2019 - All Rights Reserved

25. 3. Build Your Roadmap to High Performance
To Do Discussing Done Your Roadmap
© Agile Play Consulting LLC 2019 - All Rights Reserved

26. One Minute by Yourself.
What Is
Your Key Learning ?
@DanaPylayeva © Agile Play Consulting LLC 2019 - All Rights Reserved

27. One
Minute in
Pairs
@DanaPylayeva@DanaPylayeva © Agile Play Consulting LLC 2019 - All Rights Reserved

28. What Is
One
Key Learning
You Will Share?
Three Minutes in Groups of Four
@DanaPylayeva © Agile Play Consulting LLC 2019 - All Rights Reserved

29. Add Your Insights
to a
“Top Take-Aways”
poster nearest to
you
@DanaPylayeva © Agile Play Consulting LLC 2019 - All Rights Reserved

30. Take The First Step
Don’t Do It Alone
Recognize Fear
Symptoms
Design Your
Roadmap to High
Performance
Eradicate Fear From Your Culture
Reflect and Repeat
Start Introducing
Safety Enhancers
@DanaPylayeva © Agile Play Consulting LLC 2019 - All Rights Reserved

31. Tools and Props
Feelings Playing Cards: https://www.amazon.com/Feelings-Playing-Borgman-Pulitzer-Winner/dp/B00391H3D4
Rory’s Story Cubes: https://www.storycubes.com
Happiness Histogram: https://plans-for-retrospectives.com/en/?id=59
Personal Maps: https://management30.com/practice/personal-maps/
Kahoot! Survey: https://kahoot.com
Liberating Structures: http://www.liberatingstructures.com
Fear in the
Workplace:
http://bit.ly/org_fears
@DanaPylayeva
http://bit.ly/safetyworkplace
Safety in the
Workplace:

32. Memory
Flashback:
A paper prototype of
the same game at
Agile Camp New
York Metro 2018

33. Thanks
for your
feedback!

34. Learn More With Me in NYC:

35. This Session Was Inspired by:
Amy C. Edmondson “Managing the risk of learning. Psychological Safety in work
teams”
Amy C. Edmondson “The Fearless Organization”, 2018
Ron Westrum “The study of information flow: A personal journey”
https://puppet.com/resources/whitepaper/state-of-devops-report
http://news.gallup.com/reports/178514/state-american-workplace.aspx
https://hbr.org/2012/06/learned-helplessness-in-organi
https://hbr.org/2008/07/the-competitive-imperative-of-learning
http://yuvalyeret.com/using-the-spotify-squad-health-check-beyond-the-squad/
@DanaPylayeva © Agile Play Consulting LLC 2019 - All Rights Reserved