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Agile Games 2018 - Keynote - Team Up to Eradicate Fear

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We all heard about importance of psychological safety for high-performing teams. How can you start developing one if your team exists in a fear-based culture? Learn about the symptoms of fear and safety enhancers that can help you eradicate fear from your teams and your organisation!

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Agile Games 2018 - Keynote - Team Up to Eradicate Fear

  1. 1. DANA PYLAYEVA TEAM UP TO ERADICATE FEAR AGILE GAMES 2018
  2. 2. Agile Coach, Hudson’s Bay Company Former DBA Manager, Architect, Java Developer Agile Games Designer, Author and Speaker Founder of Big Apple Scrum Day Conference dana@agileplayconsulting.com@DanaPylayeva
  3. 3. HIGH PERFORMANCE 1. Symptoms and impact of Fear. 2. Fear reset experiment. 3. Three engagement questions. 4. Review Safety Enhancers 5. Introduce “Fear Eradicated” Game. FEAR
  4. 4. REMEMBER: YOU HAVE A RIGHT TO PASS
  5. 5. 1. Pair up by the puzzle colors. 2. Interview each other - 2 min each. 3. Complete each others’ puzzles. AGILE GAMES 2018 PUZZLE @DanaPylayeva Name and sketch How do you feel at the end of Day Two of Agile Games? •• Ecstatic: an awesome mix of fun and learning. Exhausted: played too many games. Confident – I am bringing back a lot of new games. Mischievous I'll play a few games with my execs on Monday. My Family My Team I am passionate about…
  6. 6. Much Fear in You I Sense…
  7. 7. SYMPTOMS OF FEAR IN ORGANIZATIONS HOW MANY HAVE YOU ENCOUNTERED? @DanaPylayeva
  8. 8. Adopted from Ron Westrum FEAR SAFETY FEAR CRIPPLES INFORMATION FLOW
  9. 9. Decision making, Problem Solving Motivation, Focus, Emotional Reaction Creation and Filing of New Memories AMYGDALA HIJACK Primitive Brain aka “Fear Hub”: Fight, Flight of Freeze Response Amygdala: Primitive Brain – Keeping us Safe
  10. 10. DON’T EXPECT INNOVATION FROM PEOPLE AFFECTED BY AMYGDALA HIJACK @DanaPylayeva
  11. 11. “FIGHT OR FREEZE” RESPONSES AT WORK @DanaPylayeva
  12. 12. Your best people are the quickest to leave if they are disengaged “FLIGHT” RESPONSE AT WORK @DanaPylayeva
  13. 13. “How you manage your own fear will either calm things down or further rev things up.” Harriet Lerner, Ph.D.“The Dance of Fear”
  14. 14. PAIR UP FOR A FEAR RESET Adopted from Tim Ferriss IT’S YOUR TURN NOW! Fear of failing miserably with the keynote L 1. Play test the game at P4A 2. Dry run at HBC 3. Dry run at NYCSUG Register for P4A @DanaPylayeva
  15. 15. Meaningful Available “People are bringing in and leaving out various depths of their selves during the course of their work days.” ~William A Khan 1990 Psychologically Safe @DanaPylayeva
  16. 16. AVAILABILITY DISTRACTIONS @DanaPylayeva Adopted from William A. Khan
  17. 17. “a climate in which the focus can be on productive discussion that enables early prevention of problems […] because people are less likely to focus on self-protection” (Amy C. Edmundson 2002) PSYCHOLOGICAL SAFETY
  18. 18. SAFETY ENHANCERS
  19. 19. PRACTICE SPEAKING ABOUT FEELINGS… SELF/TEAM
  20. 20. THREE SIMPLE TOOLS Feelings Cards Story Cubes Happiness Histogram SELF/TEAM
  21. 21. GIVE YOUR TEAM A STARTING VOCABULARY
  22. 22. PAIR- INTERVIEWS WITH PERSONAL MAPS TEAM https://management30.com/practice/personal-maps/
  23. 23. LGBT+ Youth #MAVEN Tech Camp at HBC Tech TEAM CO-CREATE TEAM NORMS @DanaPylayeva
  24. 24. MEME TEAM NORMS
  25. 25. MEASURING HEALTH AND SAFETY TEAM Adopted from https://labs.spotify.com/2014/09/16/squad-health-check-model/ @DanaPylayeva
  26. 26. FEAR AND VULNERABILITY TEAM RETROSPECTIVE Environmental Organizational Relational (We) Personal (Me) Explore the ideas of trust, honesty, fear, and vulnerability in each of those four contexts. ( by Andy Cleff, FrontRowAgile) TEAM
  27. 27. FEAR-TEST YOUR RETROSPECTIVE ACTION(S) Adopted from Michelle Poler http://100dayswithoutfear.com TEAM
  28. 28. LEADERSHIP Go After the “Things That Suck” Move From Blame to Curiosity Discover and Amplify Voices through Open Space @DanaPylayeva
  29. 29. INTRODUCING “FEAR ERADICATED!” GAME
  30. 30. YOU NEED 5-6 PEOPLE TO GET STARTED.
  31. 31. FEARERADICATED BUILD A FEAR LANDSCAPE 1.Pick 3-5 cards for your group discussion. 2.Review & rate (on a scale of 1-4): How strong is each issue for your team? 3 23 14 @DanaPylayeva
  32. 32. FIND THE SAFETY ENHANCERS 3. Take a card from the Fear Landscape. 4. Select appropriate Safety Enhancers (Self, team or leadership level). Discuss them with your team. 3 @DanaPylayeva FEARERADICATED
  33. 33. THERE IS ALWAYS A CHANCE… 5. Roll the dice. Same number as the fear strength? You need one more safety enhancer. Different number? Great! This fear is eradicated. 6. Select the next card from your Fear Landscape. How many can you eradicate in the next 10 min? 3 @DanaPylayeva FEARERADICATED
  34. 34. Take The First Step Don’t Do It Alone Recognize Fear Symptoms Do a Fear Reset With Your Team Bring In Safety Enhancers Eradicate Fear From Your Culture @DanaPylayeva Reflect and Repeat
  35. 35. THIS PRESENTATION WAS INSPIRED BY: Psychological conditions of personal engagement and disengagement at work WA Kahn - Academy of management journal, 1990 Amy C. Edmondson “Managing the risk of learning. Psychological Safety in work teams” http://www.hbs.edu/faculty/Publication%20Files/02-062_0b5726a8-443d- 4629-9e75-736679b870fc.pdf Ron Westrum “The study of information flow:A personal journey” https://www.frontrowagile.com/blog/posts/109-the-fear-and-vulnerability- retrospective http://100dayswithoutfear.com https://www.ted.com/talks/tim_ferriss_why_you_should_define_your_fears_instea d_of_your_goals http://news.gallup.com/reports/178514/state-american-workplace.aspx https://hbr.org/2012/06/learned-helplessness-in-organi https://hbr.org/2008/07/the-competitive-imperative-of-learning http://yuvalyeret.com/using-the-spotify-squad-health-check-beyond-the-squad/
  36. 36. TOOLS AND PROPS Feelings Playing Cards: https://www.amazon.com/Feelings-Playing- Borgman-Pulitzer-Winner/dp/B00391H3D4 Rory’s Story Cubes: https://www.storycubes.com Happiness Histogram: https://plans-for-retrospectives.com/en/?id=59 Personal Maps: https://management30.com/practice/personal-maps/ Kahoot! Survey: https://kahoot.com Interested in Fear Eradicated Game? Send an e-mail to dana@agileplayconsulting.com to be notified when it will become available.
  37. 37. Thank you for playing, I’d love to hear your feedback! @DanaPylayeva dana@agileplayconsulting.com

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