1. International
workshop:
e-Skills and ICT
Professionalism
Chuck Walrad
Chair, Professional Activities
Board IT Committee
IEEE Computer Society

2. 11-Oct-10Footer text 2
IEEE: Recognized for Worldwide
Technical Leadership
2
IEEE
IEEE Technical
Activities
Computer
Society
Tech &
Conference
Activities Bd
40+
specialized
Tech Cmtes
200+
conferences
Prof'l
Activities
IT Cmte
Software Engr
Cmte
Certification
Cmte
Standards
Activities Bd
~160
Technical
Standards in
over 12
Specialty
Areas
SW & SE
Process
Standards
Pubs Bd
34 Computing
Journals &
Transactions
Chapters/
Membership Bd
> 350
Chapters
Worldwide
(51% U.S.,
49%
International)
Networking to
Share Best
Practices &
Opportunities
Education
Activities Bd
Computing
Curricula
Training for
BoK
Knowledge
Areas &
Certification
Prep
Power &
Energy
Society
Comm.
Society
35 more
societies
IEEE
Standards
IEEE
Publications
>400K
Members in 160
Countries
Largest Society
30% World’s
Technical
Literature

3. 11-Oct-10
PAB-IT Mission and Vision
Mission: The IEEE Computer Society’s Professional
Activities Board is chartered with advancing enterprise
IT professions in the global corporate, academic, and
government worlds.
Vision: IT professionals worldwide will be recognized as
integral to the success of their employer’s organization
and respected for their professionalism. And, IT
professionals and students of IT will have essential,
commonly accepted elements available to realize this
vision.
32011

4. 11-Oct-10
A Reputation for Advancing
Professions
The IEEE Computer Society’s Software Engineering (SWE) Committee
played (and is still playing) a leading role in establishing software
engineering as a profession.
– Software Engineering body of knowledge (SWEBOK)
– Model curricula for baccalaureate and master’s degree programs
– Code of ethics
– International certifications of competency (CSDP and CSDA)
– International software & systems engineering standards
– Training for practitioners
The Computer Society decided to take on SWE because
– The SWE profession was not clearly defined.
– Practitioners could not find resources targeted at their needs.
– There were no objective criteria for evaluating professional expertise.
– It was difficult to define career paths and grow careers.
Similar to what we hope to accomplish for IT!
4

5. 11-Oct-10
Practitioner Point of View:
IT Issues/Opportunities
Staying current with technology change
Recognition of expertise,
professionalism, and experience
Knowledge of best practices
Career development
Ambiguity/lack of specificity of skills
required for various roles
5

6. 11-Oct-10
Employer Point of View:
IT Issues/Opportunities
Assuring information security and privacy
Managing change (cloud, BYOD, etc.)
IT as part of strategic planning
Making better use of information
Evolving IT’s leadership role in the enterprise
Customer-facing innovation
Attracting, developing, and retaining IT professionals
Building business skills in IT
Reducing the cost of doing business
Improving IT application and service delivery quality
6

7. 11-Oct-10
Today’s IT Challenges
Although there are many, many ways for IT professionals to gain
expertise (technical organizations, classes, and vendor-specific and tool-
specific certificates, etc.) challenges still abound
– For the profession
 There is no common framework to relate the various individual
professional areas within enterprise IT.
 There is no common definition of what constitutes an IT
profession.
 There are no standard competency measures.
– For practitioners, their management, and their employers
 There are no reliable universally accepted (and known) resources
and standards targeted at their professional needs.
 There are no clear paths to move into another IT profession or
even another IT organization.
 Experience is not necessarily portable.
 Except for vendor and tool specific certifications, evaluating IT
expertise remains primarily subjective.
 It can be VERY difficult to define and grow careers.

8. 11-Oct-10
Today’s IT Challenges cont.
For professional associations, technical bodies, and
domain/industry groups
– Industrial organizations and professional bodies
focus on limited professional areas but need to fit
into a larger playing field.
– There are competing ideas and bodies of knowledge
in many areas.
– Other areas are neglected.
– Current efforts are fragmented and often operate in
isolation.
– Many offerings are vendor-, tool-, or consortium-
specific which can make it difficult to show IT
legitimacy.

9. 11-Oct-10
Solving IT’s Challenges
We need a consensually accepted framework to address these
challenges.
– A framework
 To promote high standards of practice.
 To inspire high levels of performance.
 To develop a common body of usable and useful standards.
 To inspire high levels of confidence among employers and end users.
 To protect the interests of employers and end users by insuring that IT
Professionals are qualified for their work and are performing their work in an
ethical manner.
– A framework for IT professions that is equivalent to other
recognized and respected professions.
– A framework for IT professions that embraces existing steps
towards professionalization in specific areas of IT expertise.
The IEEE is now undertaking an IT initiative to provide this
framework and bring together other efforts in this area.
9

10. 11-Oct-10
Evolving IT Challenges
10

11. 11-Oct-10
Era
Years
Typical
thing
manag
ed
Best
known
compa
ny
Conten
t mgmt
focus
Main-
frame
1960-
1975
A batch
trans
IBM
Microfil
m
Mini
1975-
1992
A dept
process
Digital
Equipm
ent
Image
Mgmt
PC
1992-
2001
A
docum
ent
Microso
ft
Docum
ent
Mgmt
Internet
2001-
2009
A web
page
Google
Conten
t Mgmt
Social
and Cloud
2010-
2015
interact
ions
Facebo
ok
Social
Busines
s
System
s
Systems of Record
Systems of Engagement
The Challenge of Evolution

12. 11-Oct-10
IT Professions: A Sampling of
Specializations
IT Strategy
Business Process Analysis,
Modeling, and Optimization
Strategic Technology
Consulting
Enterprise Architecture
Modeling and Enhancement
Master Data Management
IT Governance
Outsourcing Strategies
IT Solution Development
System Engineering
Development of Technical
Infrastructure
Development and/or
Integration of Applications
IT Operations
Service Management
End User Services
Asset & Configuration
Management
Data Center Services
Data Network Services
Voice Network Services
IT Security Services
Disaster Recovery & Business
Continuity
12 Professional Activities Board IT Committee

13. 11-Oct-10
Computing Disciplines
13
Computer
Engineering
Computer
Science
Information
Systems
Information
Technology
Software
Engineering
Organizational
issues and
information systems
Application
technologies
Software methods
and technologies
Systems
infrastructure
Computer hardware
and architecture
Theory,
principles,
innovation
Application,
deployment,
configuration
Development
Computing disciplines proposed by CC2005
Curriculum series
http://www.computer.org/portal/web/education

14. 11-Oct-10
Perspectives on the Scope of IT
14PAB IT
Committ
ee
7
IT Business
Strategy
Portfolio
Management
Strategy
Strategy
DirectControl
Tactics
Execute
Operations
Information
Information Content
Service and
Solution
Deployment
Service and
Solution Rollout
Technology
Implementation
Service and
Solution
Development
Service and
Solution
Maintenance and
Testing
Service and
Solution Creation
and Testing
Service
Delivery
and Support
Service
Support
Operations
Infrastructure
Resource
Administration
Service
Delivery
Operations
Business
Resilience
User Identityand
Access Processing
BusinessResilience
Operations
Business
Compliance Analysis
Enterprise
Architecture
Technology
Innovation
Portfolio Value
Management
IT Management
System Control
Business
Technologyand
Governance
Strategy
C211
Development
Strategy
C611
Deployment
Strategy
C711
C212
C213
Service
Management
Strategy
C221
C222
C223
BusinessRiskand
Compliance
Strategy
Business
Resilience Strategy
C411
C412
Security, Privacy,
and Data Protection
Continuous
BusinessOperations
Planning
BusinessRiskand
Compliance Control
C421
C422
C423
C431
C432
C433
Information
Architecture
Information Lifecycle
Planning and
Control
C521
C522
C531
Service and
Solution Lifecycle
Planning
Service and
Solution
Architecture
C621
C622
C631
C632
Service and
Solution
Implementation
Planning
Change
Deployment Control
C721
C722
C731
C732
Service
DeliveryStrategy
Service Support
Strategy
C811
C812
Service
Support Planning
Infrastructure
Resource Planning
Service
DeliveryControl
C821
C822
C823
C831
C832
C833
IT Business
Administration
Sourcing
Relationshipsand
Selection
HR Planning and
Administration
Site and Facility
Administration
Financial Control
and Accounting
IT Business Model
C311
C321
C322
C323
C324
Customer Contracts
and Pricing
Vendor Service
Coordination
Procurement and
Contracts
C331
C332
C333Knowledge
Management
Project
Management
C231
C232
Information Strategy
C511
C214
IT Customer
Relationship
Service
Performance
Analysis
Service and
Solution Selling
Service Demand and
Performance Planning
Customer
Transformation
Consulting and
Guidance
Market Planning
and
Communications
Customer
Transformation
Needs Identification
Customer
Business
Intelligence
C111
C112
C121
C122
C123
C131
C132
ITIL COBIT
IBM’s CBM

15. 11-Oct-10
Development of a Model of a
Profession
IEEE first investigated elements of a “true profession” in
relation to its work to advance SWE as a profession
We revisited the original findings and refined them as we
initiated work on a similar goal for IT professionals
The result was the model of a profession we’ll discuss
today.
We think that the same model can be helpful to others.
FEAPO has adopted the model with additions from
CAEAP.
Published in IT Pro magazine
The EABOK Consortium has also accepted it.
EABOK
Consorti
um
15

16. 11-Oct-10
IT
PROFESSION
Code of Ethics
Standards of
Practice
Job Roles
Career Paths
Competency
Definitions
Professional
Society (Society of
Peers)
Standards of
Professional
Practice
Professionals follow
a code of ethics
while performing
activities in
accordance with
define standards of
practice.
Body of
Knowledge
Curriculum
Accreditation
Criteria
Preparatory
Education
(Degree
Programs)
(Nat’l & Internat”l
Standing)
Professional
Advancement
Responsibility for
groups of activities
are assigned to job
roles. A career path
is a progression of
job roles or
increasing
responsibility.
Preparatory
Education
Knowledge is organized
into a Body of Knowledge
which is taught through
preparatory education
delivered by an accredited
program which follows an
approved curriculum.
Professional
Development
(Ongoing
Education)
Skills (Skills
Development)
Certification
Licensing
Standards of
Professional
Practice
Certification certifies that
individuals have defined
competencies. Licensing
extends certification to
include active oversight of
the profession including
disciplinary action.
Model of an IT Profession
Professional Practice
Skills to apply the knowledge to accomplish tasks are
acquired through professional development including
on-the-job training.
Activities

17. 11-Oct-10
We believe that
A more united effort stands a
better chance of advancing IT
professions.
17

18. 11-Oct-10
The Enterprise ITBOK’s current
environment
Footer text 18

19. 11-Oct-10
Participating Authors
Association of International Product
Marketing and Management
Business Architecture Guild
CIPS
DAMA
EABOK Consortium
IIBA
SEI
The Open Group/AEA
Etc.
19

20. 11-Oct-10
Participants Engaged
ACM SIGITE is helping to harmonize IT
curriculum outcomes with IEEE/SFIA
skills
ACS helped with SFIA selection and
approach to using the framework
CIPS has helped by sharing their
experience with their CBOK and
membership survey of additional areas
desired
20

21. 11-Oct-10
Congruence & Collaboration
EABOK
Consorti
um
21
IEEE
career
paths

22. 11-Oct-10
Other BoKsStandardsFrameworks
CoBI
T
ITIL
Zachma
n
TOGA
F
CMMI
DAMA
DMBO
K
BABO
K
PMBO
K
SEBOK
EABOK
BIZBO
K
SWEBO
K
ISO
ITSC
ITSC
IEEE
INCI
TS
HITS
P
NIST
Enterprise
Architecture
Strategy and
Governance
IT Planning IT Projects
OPERATIONS
TRANSITION
Change
Initiatives
Requirements
Acquisition
Construction
Enterprise
ITBOK
Guide “Tree
model”
Interoperability
Quality
Security

23. 11-Oct-10
IT
PROFESSION
Code of Ethics
Standards of
Practice
Job Roles
Career Paths
Competency
Definitions
Professional
Society (Society of
Peers)
Standards of
Professional
Practice
Professionals follow
a code of ethics
while performing
activities in
accordance with
define standards of
practice.
Body of
Knowledge
Curriculum
Accreditation
Criteria
Preparatory
Education
(Degree
Programs)
(Nat’l & Internat”l
Standing)
Professional
Advancement
Responsibility for
groups of activities
are assigned to job
roles. A career path
is a progression of
job roles or
increasing
responsibility.
Preparatory
Education
Knowledge is organized
into a Body of Knowledge
which is taught through
preparatory education
delivered by an accredited
program which follows an
approved curriculum.
Professional
Development
(Ongoing
Education)
Skills (Skills
Development)
Certification
Licensing
Standards of
Professional
Practice
Certification certifies that
individuals have defined
competencies. Licensing
extends certification to
include active oversight of
the profession including
disciplinary action.
How Can We Work Together?
Professional Practice
Skills to apply the knowledge to accomplish tasks are
acquired through professional development including
on-the-job training.
Activities