Keynote Presentation by Craig Rispin, Business Futurist for Australis Music Group - The Future of Music Instrument Retail - 3 December 2015

1. CraigRispinCSP

4. “Craig we’ve seen more
change in the last 3 years
than in the last 30.”

5. “Retail will change more
in the next 5 years than
the last 50.”

6. Technology Changes
Exponentially
People Think Linearly

7. People
Business Technology
Life Sciences
W
ork/Life Shift
Acceleration
Age Wave
Education
Re-Engineering
Global
Nomads
Free
Agency
End of
Retirement
Emerging Models
Sharing
Economy
Marketing
Megatrend
Trust
Economy
Machine Learning
Cloud
Computing
Security
Scare
Coworking &
Collaboration
Massively
Mobile
Internet of
Things
Big Data

8. A.T. Kearney Studied
Why Strategic Planning
Tends to Fail...

9. Strategy Formulation What Goes Wrong?
88%LackOfUnderstandingOfFutureTrends

10. Did You Know -
That in 2028?
Video Discussion

12. Discuss with a Partner:
What Did You Find Most
Interesting in the Video?

13. We’re Living in a World
of Exponential Change

15. Gabriel O’Brien

17. Living a World Where
iPhones Are Twice
the Value of Oil...

20. Uber - World’s Largest Transport Company,
Owns No Vehicles

21. Airbnb - World’s Largest Accommodation
Provider, Owns No Real Estate

22. Facebook - World’s Most Biggest
Media Owner, Creates No Content

23. Alibaba, The Most Valuable
Retailer, Has No Inventory

28. Billions of Customers
are Having Incredible
Experiences...

29. Then They Turn Up
at Your Music Retailer...

32. After Buying Their
Mac Here...

36. Or Visit Their Website...

38. Change Can Wipe Out a
100 Year Old Company

48. With More Competitors
Than Ever Before...

49. It’s Good That The Next
Generation Likes
Retail...

50. MILLENNIALS PREFER SHOPPING IN STORES AS
OPPOSED TO SHOPPING ONLINEMillennials Prefer Retail

51. YET ECOMMERCE IS
BOOMING

52. AND AMAZON’S BUSINESS MODEL
SEEMS LIKE A BETTER FIT FOR
GROWTH…

54. The Future of Retail is:
Beautiful, Connected,
Data Driven, and
Omni Channel

55. Design for Retail:
Important to Drive Sales?

56. What Store Sells the Most
per Square Feet?

57. Apple $7,000 PSF
or $650 PSM

61. www.retaildesigninstitute.orgTrendcast 2015 | Retail Asia Expo & Conference, Hong Kong © Retail Design Institute 2015 42
SUPERMARKETS | 1ST PLACE
KING RETAIL SOLUTIONS, FRESH ST. FARMS, SURREY, BC

62. www.retaildesigninstitute.orgTrendcast 2015 | Retail Asia Expo & Conference, Hong Kong © Retail Design Institute 2015 61
LIFESTYLE, HEALTH & WELLBEING | 1ST PLACE
TPG ARCHITECTURE, THE RED DOOR, NEW YORK

63. www.retaildesigninstitute.orgTrendcast 2015 | Retail Asia Expo & Conference, Hong Kong © Retail Design Institute 2015 65
PHARMACY | AWARD OF MERIT
MARKETING JAZZ, BOTICANA PHARMACY, JAEN, SPAIN

64. www.retaildesigninstitute.orgTrendcast 2015 | Retail Asia Expo & Conference, Hong Kong © Retail Design Institute 2015 64
PHARMACY | AWARD OF MERIT
ALESSANDRO LUCIANI DESIGNER, DR. FLEMING PHARMA & HEALTHCARE, MILAN

65. www.retaildesigninstitute.orgTrendcast 2015 | Retail Asia Expo & Conference, Hong Kong © Retail Design Institute 2015 95
Sydney WestfieldT2B Arrives | Sydney Westfield

66. Pop-Up Stores
for Brands

81. Data-Driven
Retail

83. Can You Know What’s
Working In-Store
In-Realtime?

84. Heat Mapping Retail:
Real Time Analytics

91. Can You Know Who’s
In-Store and Deliver a
Custom Experience?

92. Can You Deliver
Realtime Education &
Promotions?

93. Digital Signage:
with Anonymous Video Analytics

97. You Can Do Some
Amazing Things with
Digital Signage

99. Plus - Your Digital
Signage Network Could
Be a Profit Centre!

101. 82% of Companies
Using Digital Signage
are Very Satisfied

102. Omni Channel

105. Anticipate “showrooming”
by keeping prices and
special offers up-to-date
on your digital site.
Tip One:
The Pocket Showroom
50% of U.S. sales are
digitally influenced,
most commonly by
price comparisons.

106. Have a system to handle
the anticipated increase
of buy-online-pick-up-in-
store (BOPIS) orders.
50% of shoppers plan
to buy online and pick
up orders in-store.
BOPIS
Tip Two:

107. Use dynamic pricing
software to make
adjustments in real
time.
By the Sale of Your Pants
35.5% of retailers rely
on dynamic pricing.
Tip Three:

108. Apply analytics to data
on shopping habits,
location, preferred
channels and more
to help you optimize
prices.
The Big Picture
80% of retailers
rate themselves
as “behind” or
“significantly behind”
Amazon in terms of
analytics maturity.
Tip Four:

109. Make it easy for
customers to move
among channels by
sharing information
consistently across
channels.
Multi-Stop Shop
Tip Five:
70% of consumers
expect to see in-store
inventory when they
visit a company’s
website.

111. Order Takers
vs
Change Drivers

113. CraigRispinCSP