This document discusses various topics related to the future including: 1. Changes in customer expectations over the past 10-30 years including expectations increasing 89% over the last 10 years. 2. The emerging Fourth Industrial Revolution driven by new technologies such as robotics, artificial intelligence, and the Internet of Things. 3. How organizations are changing with over 170 startups valued at over $1 billion despite owning no physical assets themselves like Uber and Airbnb. 4. The recurring themes of how new technologies will change healthcare, education and other industries as well as ideas about the future that were predicted in films like Minority Report becoming realities today.

1. Have You Met a
Futurist Before?
CraigRispinCSP

3. SOME OF CRAIG’S CLIENTS

4. “Craig we’ve seen more
changes in the last 3 years
than in the past 30.”

5. The Future of the
Care Industry:
People, Tech & Org Changes

6. Today I’m Here to
Serve You...

7. Do You Have an
Open Mind?

8. This Guy Does

9. Did You Know -
That in 2028?
Video & Discussion

11. Discuss with a Partner:
What Did You Find Most
Interesting in the Video?

15. People Changes

30. ALL OTHER
N
O
RELIGION
SPIRITUAL NOT
RELIGIOUS
15%
14
%
RELIGIONS
7
%
CHRISTIANITY45%
32%
9%
FAITH & BELIEF
IN AUSTRALIA
DEFINED
CHRISTIANITY
Less Spirituality
2016 CENSUS RESULTS
WHAT DO THE SPIRITUAL BUT
NOT RELIGIOUS BELIEVE? (TOP 3)
36%1 ‘There is an ultimate
purpose and meaning’
26%2 Inward journey of
self-discovery
3 Mixture of
religious beliefs 22%
WHY NO RELIGION? (TOP 3)
1 Prefer science and
‘evidence-based’
approach
49%
2 ‘Religion is a crutch
for the weak’ 18%
3 ‘Religion is outdated
& traditional’ 14%
0%
AUSTRALIANS
IDENTIFYING
WITH NO RELIGION
IS GROWING
From 0.4% in 1911
to 30.1% in 2016
CENSUS YEARS:CHRISTIANITY NO RELIGION ISLAM BUDDHISM OTHER NOT STATED 1911 1921 1933 1947 1954 1961 1971 1981 1991 2001 2011 2016
5%
10%
15%
20%
25%
30%
CHURCH GOER
At least monthly
ACTIVE PRACTISERS
Extremely involved
52.1% 30.1% 2.6% 2.4% 3.2% 9.6%
AUSTRALIA’S
RELIGIOUS IDENTITY
Full report at faithandbelief.org.au

31. THE JOURNEY TO (AND FROM) BELIEF
OF AUSTRALIANS TALK ABOUT SPIRITUALITY
OR RELIGION AT LEAST OCCASIONALLY55%
AUSTRALIAN ATTITUDES
TOWARDS CHRISTIANITY +1
-1
-2
-3
-4
-5
-6
-7
Modified Engels Scale
1 in 4 cool (26%)
1 in 8 neutral (12%)
Almost 1 in 4 warm (24%)
9%OFTEN
46%OCCASIONALLY
NON-CHRISTIANS’ OPENNESS
TO EXPLORING RELIGION
Religion gives hope
but causes friction.
Internet & social is #3 for Gen Z
(24% compared to 14% overall)
1995EST.
GEN
Z
GREATEST INFLUENCES ON OPINIONS
OF CHRISTIANS & CHRISTIANITY
1.
PARENTS
& FAMILY
57%
2.
FRIENDS &
NETWORKS
25%
3.
BOOKS
& ARTICLES
22%
4.
THE MEDIA
21%
OUTGROWING RELIGION?
CONVERTER switched from a different religion
7%
CONTINUER committed to religion brought up in
SYNTHESIZER set of beliefs not fitting any one religion
47%
NO LONGER RELIGIOUS
17%
NEVER BEEN RELIGIOUS
10%
14%
ADOPTER non-religious prior to choosing current religion
5%
Analysis of all ‘religious’ and ‘spiritual but not religious’ (n=669)
I consider myself a Christian (38%)
I believe in Christianity, but don’t consider myself a Christian
I believe much of Christianity, but still have some significant doubts
I believe in the ethics and values of Christianity, but I don’t pratice
Christianity in any way
I believe Christianity and churches should have religious freedoms,
but I don’t want to be involved
I have some issues with Christianity and it isn’t for me
I have strong reservations about Christianity and have no interest in it
I am passionately opposed to Christianity
10%
13%
77%
VERY INTERESTED/QUITE OPEN
WOULD CONSIDER
UNLIKELY/WOULD NOT CONSIDER
45%NEVER
(n=565)

36. Customer
Expectations Soar

38. Qantas Customer
Service Exec Says
Expectations up 89%
Over 10 Years…

39. 'Landing at Kennedy Airport from
Hong Kong was, as I've argued
before, like going from the
Jetsons to the Flintstones.'
- Thomas L Friedman

40. People Changes
Discussion…

41. Technology
Changes

42. We are Entering the
Fourth Industrial
Revolution…

43. Fourth Industrial
Revolution Video

44. Fourth Industrial
Revolution Book by
Prof. Klaus Schwab

46. Larry’s Letter has
Warned CEOs to Focus on
Long-Term Strategy and
Societal Purpose

50. Robots Rise:
in Health/Aged
Care Globally

51. Japan Leading in
Robotics for Care

52. Healthcare Robots

56. Robotic Infection Control

57. Sensors &
Networks

58. Scanners & Sensors are
Getting Smaller &
Cheaper Thanks to
Moore’s Law

74. The Internet of Things:
50 Billion Devices
by 2020?

75. Personal Health Monitoring

76. Remote Monitoring Device...

80. Compliance
Automation

88. Discuss:
How Could You Use
Technology Better in
Your Organisation?

89. Organisation
Changes

91. 170 Startups are
Valued at More Than
$1 Billion

96. Uber - World’s Largest Transport Company,
Owns No Vehicles

98. Airbnb - World’s Largest Accommodation
Provider, Owns No Real Estate

102. Spotify.com - 20% of Total Music Revenues
Delivering First Positive Growth in Years

103. Netflix.com - 30% of Total USA Home
Entertainment Revenues

114. Would You Like to
Steal Some Good
Startup Ideas?

120. Curated Media
Consumption - Use
Flipboard to Find & Filter

122. Flipboard.com

125. Everything You Just
Saw Was Created
By Futurists…

126. Why think like a
Futurist?

127. “The person who does not
worry about the future
will shortly have
worries about
the present.”
Ancient Chinese Proverb

128. “Change is the law of life.
And those who only
look to the past or present
are certain to
miss the future.”
President John F. Kennedy

129. PHOTOGRAPHER: DUNCAN COLE
SOURCE: WWW.SAATCHIKEVIN.COM
“Foresight and
innovation are
the only two things
that can set you
apart from your
competition today.”
Kevin Roberts, CEO of Saatchi & Saatchi

130. But most importantly,
futurists help you
think about your
future…

131. “…for that is where
you and I are going
to spend the
rest of
our lives.”
Criswell from Plan 9 From Outerspace

136. Tech Minority Report Predicted:
Facial Recognition
Personalised Advertising
Gesture-Based User Interface
Voice-Automated Homes
Predictive Crime Fighting
Driverless Cars
Robotic Insects
Jetpacks

137. Robotic Insects
Source: Harvard

140. Jetpack

141. Let’s Play a Game
About the Future…

142. Your Team is Going to
Pitch Spielberg a
“Storyboard” of a Movie

143. The Movie is Your
Optimistic Vision the
Future of Your Side
Using Words & Pictures

144. This is a Feel-Good Movie,
Overcoming Challenges and
Serving Your Clients Even
Better in the Future

147. Here are the Rules
& Gameplay

148. The First Frame of Your
Storyboard Starts With:
“In a world where…”

149. You Should Agree:
What Challenge You’re Overcoming
What is the Ideal State
Steps Would Get You There
Then Draw a Frame and Notate

150. Your Team Has Just 25
Minutes to Prepare
Your Pitch…

151. Your Pitch Can’t Last More
than 4 Minutes When
Delivered

152. Oh, and I’m
Spielberg…

153. What Where the
Recurring Themes?

154. Which Where the Most
Inspiring to You?

155. Any“A-ha” Moments?
Anything Trigger an Idea?

157. Let’s Figure Out How
to Get to That Ideal
Future…

158. We All Have Too Many
Things on Our
“To-Do Lists”

159. What We Really Need is
a“Stop-Doing List”

160. Work Quietly By
Yourself and Create 2
“Stop-Doing Lists”

161. I Will Stop:
We Should Stop:

162. Share Your
“We Should Stop” List
at Your Table - See How
Many are Common

163. I Will Start:
We Will Start:

164. Share Your
“We Will Start” List
at Your Table - See How
Many are Common

165. Share Your List of
“We Wills”

166. There Are Apps for
Everything…

167. Systemic Leaders for the Future
The future demands collective
leadership that is visionary,
innovative, agile and adaptable. In
this context, system theory reframes
leadership by focusing on the dynamic
interactions between all individuals…

179. The World is Really
Changing!

180. Living in the Age of
Paradox…

181. Peril & Opportunity
Disrupted & Disruptors
High-Tech & High Touch

182. Meanwhile in NZ,
The Carbon-Neutral
Island by 2050…