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Communicate effectively:Verbal & Written Communication/Nonverbal Communication
1.
2. WHAT IS COMMUNICATION?
a process by which information is exchanged
between individuals through a common
system of symbols, signs, or behavior
MERRIAM- WEBSTER
3. OVERVIEW:
•WHAT ARE THE VERBAL AND WRITTEN
COMMUNICATION STRATEGIES?
•WHAT ARE THE PRINCIPLES OF NONVERBAL
COMMUNICATIONS?
4. FOUR TYPES OF COMMUNICATIONS
OCCUR WITHIN A COMPANY
•UPWARD COMMUNICATION
When the lower levels of an organization
communicate with the upper levels of an
organization
5.
6. • DOWNWARD COMMUNICATION
THE OPPOSITE OF UPWARD COMMUNICATION,
IN THAT THE COMMUNICATION OCCURS FROM
THE UPPER LEVELS OF AN ORGANIZATION
DOWN TO THE LOWER LEVELS OF THE
ORGANIZATIONS.
24. ACTIVE LISTENING INVOLVES FOUR PHASES.
Source: Steil, L., Barker, L., & Watson, K. (n.d.). SIER hierarchy of active listening.
Provenmodels, accessed August 1, 2011,http://www.provenmodels.com/554
25. WRITTEN COMMUNICATION
Bonner, William H., and Lillian H. Chaney. Communicating
Effectively in an Information Age. Second Edition, Dame Publishing,
2003.
Murphy, Herta A., and Herbert W. Hildebrandt.
Effective Business Communications. Seventh Edition.
McGraw-Hill, 1997.
26. 4 C’s in Written Communication
WE WANT TO MAKE SURE
THAT ALL THE FACT ARE
INCLUDED IN THE E-MAIL.
1. COMPLETE