Under the hood of a modern buddhist retreat center v2.0
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A brief presentation, given to members of the organization, highlighting the role and scope of Information Technology at the Insight Meditation Society, a 501(c)(3) non-profit.
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Under the hood of a modern buddhist retreat center v2.0
- 2. I.T. DEPARTMENT What’s the IT department at IMS do? Who does it serve? Who helps out?
- 3. Responsibilities • Technical Support • Reliability • Projects • Budget • Policies • Procedures • Compliance • Strategic planning • Sound • Phones • Data storage • Imaging • Network • Security • Internet • Office automation
- 4. People I Serve • Board of directors • Founders • Guests • Staff • Teachers • Volunteers • Customers (aka Yogis )
- 5. Outside Help & Services Eric Woudenberg – Dharma Seed Geof Karlson – Yogi Enhanced System (YES) Mark Pirani – Electrician •Expert Laser Services (copiers) •Charter Business (voice & Internet) •Rapid7 (Nexpose) •Gravity Switch (website) •Prevco Audio (sound systems) •CCB Nonprofits (software) •Citrix (XenServer) •Orange Oil (air conditioners) •Dell (servers) •Provantage (equipment) Over 60 vendor/service providers including:
- 6. WHAT YOU SEE The visible and tangible aspects of IMS IT
- 7. What you see: stuff • Laptop & desktop computers, iPads, etc • Copiers, fax machines, scanners, printers, labelers • Credit card readers • Hearing devices, microphones, amplifiers, recording equipment • Cameras, televisions, CD/DVD players, projectors • Conference phones, desktop phones, cell phones, helpdesk “red” phones, etc
- 8. What you see: website
- 9. WHAT YOU DON’T SEE The invisible and/or intangible aspects of IMS IT
- 10. What You Don’t See • Astounding layers of complexity • Vast array of hardware, software and technical standards & protocols to study and master • Anticipating obsolescence/adoption of new technologies – rate of technological innovation leading to dramatically short lifespan of assets and investments in hardware, software, web presence, data formats, storage resources, etc
- 11. What you don’t see: website
- 12. TIP OF THE ICEBERG How much are we talking about here?
- 13. • 15 wireless access points • 2 VPN firewall routers • 2 network mp3 recorders • 4 fiber media converters • 2 air conditioners • 9 microphones, 3 amplifiers, 3 equalizers, 2 FM assisted listening, UHF dual wireless mics • 2 phone and voicemail systems • 2 photo copiers • Fax machines, digital cameras, video recorder, etc.. • 23 telephone lines • 2 locked fireproof storage boxes • Phones: 6 cell, 2 conference, 7 emergency, 40 system, 2 helpdesk “red” phones • 1 SmartTV By the numbers
- 14. By the numbers • 6 external drives, 2 network attached storage (NAS), 2 storage area networks (SAN) • 37 desktop and laptop computers • 20 servers • 48 displays • 25 network switches • 26 print devices • 39 battery backups • ~11 different operating systems • ~15 programming languages • ~100 username and passwords for internal systems, vendor websites, etc • Central anti-virus & software management for all servers and computers • ~26,500 lines of code for online registration and donation etc • ~300,000 lines of code under the hood in YES • Death by acronym: – DNS, DHCP, LDAP/AD, DFS, HTTPS, MySQL, MS SQL, Subversion, SSH, SAMBA, iSCSI, VLAN, NTP, GPO, MSI, VNC, WSUS, ODBC, IIS, SMTP, POP3, IMAP, ARP, WPA2 • Myriad cyber threat vectors monitored with Nexpose etc
- 15. PICTURE IT My eyes just glazed over can you show me a picture?
- 17. Can you help me visualize IMS IT from another angle? VISUALIZE IT
- 19. Questions?