1. Be able to provide SAMPLES of the following documents: - Procedure for Review and Revision of Quality Standard System - Sample of Quality Policy of an Organization - How to Develop Quality Objectives - Samples of Quality Objectives - Procedure for Documents and Records Control - Procedure for Handling Incoming and Outgoing Communications - Procedure in the Conduct of Internal Audit - Procedure in the Conduct of Management Review - Procedure in Handling Customer Complaints - Procedure for Nonconformity and Corrective Action 2. Describe the following recognition for exemplary organizational performance: - Malcolm Baldrige National Quality Awards - Philippine Quality Awards.