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1. Be able to provide SAMPLES of the following documents: - Procedure for Review and
Revision of Quality Standard System - Sample of Quality Policy of an Organization - How to
Develop Quality Objectives - Samples of Quality Objectives - Procedure for Documents and
Records Control - Procedure for Handling Incoming and Outgoing Communications - Procedure
in the Conduct of Internal Audit - Procedure in the Conduct of Management Review - Procedure
in Handling Customer Complaints - Procedure for Nonconformity and Corrective Action 2.
Describe the following recognition for exemplary organizational performance: - Malcolm
Baldrige National Quality Awards - Philippine Quality Awards

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