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Knowledge Management & E-learning - useful links and lessons learnt


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This slide presentation is the basis of a FREE live webinar scheduled for September 30, 2009, where these ideas are discussed in depth and questions are answered. This 60-minute virtual live lecture starts at 6 PM Central European Time (9 AM Pacific, 12 noon Eastern, 5 PM GMT) and is FREE to attend, but in case you missed it, its recording will be available for purchase for 50 EUR.

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Knowledge Management & E-learning - useful links and lessons learnt

  1. 1. Linking Knowledge Management and E-learning to Build Better World - Lessons Learnt in Action Created and presented by Maja Vujovic To see the date and time of this FREE webinar where I talk about these ideas and answer your questions, click here:
  2. 2. During this live webinar... <ul><li>I will talk about a case study which shows some surprising yet useful links between Knowledge Management and E-learning </li></ul><ul><li>You can ask questions which I will answer </li></ul><ul><li>We will discuss how this insight can help us build new educational products or training tools </li></ul><ul><li>You can chat , get involved in the discussion , introduce yourself, network with everybody... </li></ul>On Wednesday, September 30, 2009 at 6 PM CET (9 AM Pacific, 12 noon Eastern, 5 PM GMT)
  3. 3. Why are these links surprising? <ul><li>Knowledge Mgmnt </li></ul><ul><li>Originated from IT </li></ul><ul><li>Uses complex DBs </li></ul><ul><li>Has exclusive jargon </li></ul><ul><li>Collects anegdotes of past successes </li></ul><ul><li>Not much help in any unknown challenges </li></ul><ul><li>E-learning </li></ul><ul><li>Originated from HR </li></ul><ul><li>Uses e-classrooms </li></ul><ul><li>Has HRM jargon </li></ul><ul><li>Lectures via lessons interrupting workflow </li></ul><ul><li>Follows training plans, not dinamic reality </li></ul>
  4. 4. Lessons Learnt Are Transferable <ul><li>Knowledge Mgmnt </li></ul><ul><li>Offline project </li></ul><ul><li>In public institution </li></ul><ul><li>For public servants </li></ul><ul><li>E-learning </li></ul><ul><li>Online project </li></ul><ul><li>Anywhere in SEE </li></ul><ul><li>For NGOs, SMEs, entrepreneurs, individual activists... </li></ul>Capacity development
  5. 5. Content Should Be Scalable <ul><li>Idea design & funding </li></ul><ul><li>Admin, documentation & financials </li></ul><ul><li>Project management </li></ul><ul><li>Workplan & results based management </li></ul><ul><li>Staffing & team mgmnt </li></ul><ul><li>Meetings, reporting & correspondence </li></ul><ul><li>Visibility & promotion </li></ul><ul><li>Time management </li></ul><ul><li>Community outreach </li></ul><ul><li>E-communication (Web, social media, e-mail...) </li></ul><ul><li>Media relations & media appearances </li></ul><ul><li>Crisis management </li></ul><ul><li>Event preparation </li></ul><ul><li>Presentation skills </li></ul><ul><li>Knowledge management </li></ul><ul><li>Monitoring & evaluation </li></ul>
  6. 6. Each physical aspect is marketable <ul><li>Live lectures online (audio, video, slides, text) </li></ul><ul><li>Interactive web page on FB (images, slides, video, text) </li></ul><ul><li>Comprehensive e-book compiling all materials </li></ul>VIDEO TEXT AUDIO TEXT
  7. 7. The Source <ul><li>“ T he project has developed an excellent KM system that is able to collect, synthesize, and disseminate knowledge and make it more readily accessible to staff and partners. </li></ul><ul><li>Its elements can inform enhancements of regional & corporate-wide approaches to knowledge management and potentially could be integrated into core business processes of UNDP. ” </li></ul><ul><li>Process Definition Mission Report February 2008 </li></ul>
  8. 8. A vision can be shortsighted too... KM - band-aid for risks
  9. 9. If only Google Docs were available...
  10. 10. No frills! <ul><li>dir >listing_dir.txt </li></ul><ul><li> listing_dir.bat </li></ul><ul><li> </li></ul><ul><li>listing_dir.txt </li></ul><ul><li> </li></ul><ul><li>MS Word </li></ul><ul><li> </li></ul><ul><li>MS Excel </li></ul><ul><li>Et voilà! </li></ul>
  11. 11. Key Lesson I: Learners want the knowledge fast. ‘ Simple, now! ’ is better than ‘ rich, later’ .
  12. 12. Knowledge sharing - task or tool?
  13. 13. Insular world
  14. 14. Better world
  15. 15. Knowledge has uneven magnetism <ul><li>Identify recipients - individual learners </li></ul><ul><li>‘ Bribe’ gatekeepers or bypass them </li></ul><ul><li>Distribute knowledge directly to learners </li></ul><ul><li>Get learners used to regular delivery </li></ul>X
  16. 16. They make “The Making of...” - don’t they? <ul><li>Expect more knowledge to accrue than needed </li></ul><ul><li>Process this material the same as main content </li></ul><ul><li>Package this added knowledge separately </li></ul><ul><li>Distribute to users as a surprise bonus </li></ul>
  17. 17. We teach through both content & form <ul><li>Any form is better than none </li></ul><ul><li>Good forms gain adopters </li></ul><ul><li>Best forms instill order </li></ul><ul><li>E-learning uses forms of language, interfaces and technical design </li></ul><ul><li>They teach along with content </li></ul><ul><li>Live e-learning records errors </li></ul><ul><li>Errors gain power by repetition </li></ul>
  18. 18. Good preparation can reduce errors <ul><li>Use moderators to preempt monologues </li></ul><ul><li>Provide semi-structured questionnaires </li></ul><ul><li>Upload all content to server beforehand </li></ul><ul><li>Provide back-up trainers & moderators </li></ul><ul><li>Meticulously prime the e-book </li></ul>
  19. 19. They dig value - they collect the taxes <ul><li>The knowledge products collection, with: </li></ul><ul><li>Recordings of all trainings held </li></ul><ul><li>Strategies, action plans & learning plans </li></ul><ul><li>Comparative legal analyses </li></ul><ul><li>Detailed data on all municipalities </li></ul><ul><li>Meeting minutes and strategic advice </li></ul><ul><li>... i.e. 1200 documents in 330 folders, or 1.5 GB of data, or 5000 printed pages in 11 binders... </li></ul><ul><li>... is no longer kept up to date. </li></ul>
  20. 20. Knowledge is capital <ul><li>Its value fluctuates owing to context </li></ul><ul><li>Its value depreciates if it stagnates </li></ul><ul><li>It can get converted and retain its value </li></ul><ul><li>It should be accumulated and invested </li></ul><ul><li>It is subject to Internet laws, as dictated by : </li></ul><ul><ul><li>Search engine algorhythms </li></ul></ul><ul><ul><li>Paradigm shift in intelectual property realm </li></ul></ul><ul><ul><li>Cloud computing and social media </li></ul></ul><ul><li>It’s better to not collect it, than to let it rot once it’s collected </li></ul>
  21. 21. Questions? Dilemmas? Answers to questions, updated materials & recordings are available during our current courses: • The Human Side of Knowledge Management (1 day) • Better World : Online Course About Projects (12 weeks) [email_address] T/F: +381 11 39 75 266 M: +381 63 229 652 S: maja_vujovic
  22. 22. Other Training Topics <ul><li>Writing for the Internet </li></ul><ul><li>Strategic Approach to Web 2.0 & Social Media </li></ul>