Communication and Conflict Resolution Scoring Guide CRITERIA NON-PERFORMANCE BASIC PROFICIENT DISTINGUISHED Explain methods to establish ground rules and set expectations for interprofessional team collaboration. Does not explain methods to establish ground rules and set expectations for interprofessional team collaboration. Lists methods to establish ground rules and set expectations for interprofessional team collaboration. Explains methods to establish ground rules and set expectations for interprofessional team collaboration. Explains methods to establish ground rules and set expectations for interprofessional team collaboration and describes situations where each would be beneficial. Describe conflict resolution strategies for interprofessional teams. Does not describe conflict resolution strategies for interprofessional teams. Lists conflict resolution strategies for interprofessional teams. Describes conflict resolution strategies for interprofessional teams. Describes conflict resolution strategies for interprofessional teams and identifies situations where each would be beneficial. Identify ways to address issues of leadership in an interprofessional team. Does not identify ways to address issues of leadership in an interprofessional team. Identifies potential leadership issues in an interprofessional team but does not identify how to address those issues. Identifies ways to address issues of leadership in an interprofessional team. Identifies ways to address issues of leadership in an interprofessional team and examines the risks associated with lack of leadership and/or power struggles between team members. Describe best practices for interprofessional team collaboration. Does not describe best practices for interprofessional team collaboration. Describes strategies for interprofessional team collaboration, but it is not clear or unsupported if the strategies reflect best practices. Describes best practices for interprofessional team collaboration. Analyzes best practices for interprofessional team collaboration. Explain the benefits and limitations of different forms of communication for an interprofessional Does not explain the benefits and limitations of different forms of communication for an Lists the benefits and/or the limitations of different forms of communication for an Explains the benefits and limitations of different forms of communication for an Analyzes the benefits and limitations of different forms of communication for an interprofessional CRITERIA NON-PERFORMANCE BASIC PROFICIENT DISTINGUISHED team. interprofessional team. interprofessional team. interprofessional team. team; considers the risks associated with ineffective communication. Write content clearly and logically, with correct use of grammar, punctuation, and mechan ...

1. Communication and Conflict Resolution Scoring Guide
CRITERIA NON-PERFORMANCE BASIC PROFICIENT
DISTINGUISHED
Explain methods
to establish
ground rules and
set expectations
for
interprofessional
team
collaboration.
Does not explain
methods to
establish ground
rules and set
expectations for
interprofessional
team
collaboration.
Lists methods to
establish ground
rules and set
expectations for
interprofessional
team
collaboration.
Explains methods

2. to establish
ground rules and
set expectations
for
interprofessional
team
collaboration.
Explains methods
to establish ground
rules and set
expectations for
interprofessional
team collaboration
and describes
situations where
each would be
beneficial.
Describe conflict
resolution
strategies for
interprofessional
teams.
Does not describe
conflict resolution
strategies for
interprofessional
teams.
Lists conflict
resolution
strategies for
interprofessional
teams.

3. Describes conflict
resolution
strategies for
interprofessional
teams.
Describes conflict
resolution
strategies for
interprofessional
teams and
identifies situations
where each would
be beneficial.
Identify ways to
address issues
of leadership in
an
interprofessional
team.
Does not identify
ways to address
issues of
leadership in an
interprofessional
team.
Identifies potential
leadership issues
in an
interprofessional
team but does not
identify how to

4. address those
issues.
Identifies ways to
address issues of
leadership in an
interprofessional
team.
Identifies ways to
address issues of
leadership in an
interprofessional
team and
examines the risks
associated with
lack of leadership
and/or power
struggles between
team members.
Describe best
practices for
interprofessional
team
collaboration.
Does not describe
best practices for
interprofessional
team
collaboration.
Describes
strategies for
interprofessional

5. team
collaboration, but
it is not clear or
unsupported if the
strategies reflect
best practices.
Describes best
practices for
interprofessional
team
collaboration.
Analyzes best
practices for
interprofessional
team collaboration.
Explain the
benefits and
limitations of
different forms of
communication
for an
interprofessional
Does not explain
the benefits and
limitations of
different forms of
communication
for an
Lists the benefits
and/or the
limitations of

6. different forms of
communication for
an
Explains the
benefits and
limitations of
different forms of
communication
for an
Analyzes the
benefits and
limitations of
different forms of
communication for
an
interprofessional
CRITERIA NON-PERFORMANCE BASIC PROFICIENT
DISTINGUISHED
team. interprofessional
team.
interprofessional
team.
interprofessional
team.
team; considers
the risks
associated with

7. ineffective
communication.
Write content
clearly and
logically, with
correct use of
grammar,
punctuation, and
mechanics.
Does not write
content clearly,
logically, or with
correct use of
grammar,
punctuation, and
mechanics.
Writes with errors
in clarity, logic,
grammar,
punctuation, or
mechanics.
Writes content
clearly and
logically, with
correct use of
grammar,
punctuation, and
mechanics.
Writes clearly and
logically, with
correct use of

8. spelling, grammar,
punctuation, and
mechanics; uses
relevant evidence
to support a central
idea.
Correctly format
paper, citations,
and references
using APA style.
Does not format
paper, citations,
and references
using APA style.
Formats paper
with errors in
format style,
citations, and
references in
using APA style.
Correctly formats
paper, citations,
and references
using APA style.
Citations contain
few errors.
Correctly formats
paper, citations,
and references
using APA style.
Citations are free

9. from all errors.
Overview
In 3–4 pages, develop recommendations for a team charter and
provide communication and collaboration strategies for a new
interprofessional team that will work together on challenging
cases.
By successfully completing this assessment, you will
demonstrate your proficiency in the following course
competencies and assessment criteria:
Competency 1: Explain strategies for effective interprofessional
teamwork and collaboration in health care delivery.
Explain methods to establish ground rules and set expectations
for interprofessional team collaboration.
Describe best practices for interprofessional team collaboration.
Explain the benefits and limitations of different forms of
communication for an interprofessional team.
Competency 3: Develop evidence-based nursing interventions to
address specific problems and enable systemic change.
Describe conflict resolution strategies for interprofessional
teams.
Identify ways to address issues of leadership in an
interprofessional team.
Competency 4: Communicate in a manner that is scholarly,
professional, and consistent with expectations of a nursing
professional.
Write content clearly and logically, with correct use of
grammar, punctuation, and mechanics.
Correctly format paper, citations, and references using APA
style.
Context
Effective communication among members of a health care team
results in a unified approach to patient care problems. As
patient/family advocates, nurses are uniquely positioned to
coordinate, collaborate, and communicate. Highly skilled

10. communicators are actually great listeners. They collect and
process information in an effort to fully understand issues and
concerns. They gather information from a variety of sources:
patients, licensed and unlicensed providers, and their own
intuition. Exceptional communicators then filter and share
information with team members (Apker, Propp, Zabava Ford, &
Hofmeister, 2006).
In nursing, effective communication is increasingly viewed as a
mark of professionalism (Propp et al., 2010). When paired with
collaboration and coordination, communication becomes the
vehicle for assuring positive patient outcomes. But what
happens when disparate personalities come together with a
common goal? How will communication and collaboration take
place?
Teams that function effectively have determined how to work
synergistically, communicate clearly, and address conflict.
There are two types of dysfunction: emotional conflict and task
conflict. In each type, the resulting outcome may be
constructive or destructive (Almost, 2006). It is in our diversity
that conflict may erupt. Diversity may include culture, values,
language, age, thinking style, or a myriad of other attributes
that make us each unique.
References
Apker, J., Propp, K. M., Zabava Ford, W. S., & Hofmeister, N.
(2006). Collaboration, credibility, compassion, and
coordination: Professional nurse communication skill sets in
healthcare team interactions. Journal of Professional Nursing:
Official Journal of the American Association of Colleges of
Nursing, 22(3), 180–189.
Propp, K. M., Apker, J., Zabava Ford, W. S., Wallace, N.,
Serbenski, M., & Hofmeister, N. (2010). Meeting the complex
needs of the health care team: Identification of nurse–team
communication practices perceived to enhance patient
outcomes. Qualitative Health Research, 20(1), 15–28.
Almost, J. (2006). Conflict within nursing work environments:
Concept analysis. Journal of Advanced Nursing, 53(4), 444–

11. 453.
Questions to Consider
To deepen your understanding, you are encouraged to consider
the questions below and discuss them with a fellow learner, a
work associate, an interested friend, or a member of your
professional community.
What is the most effective way to promote and support behavior
change in team members?
When (if ever) is conflict within a team productive?
What factors can contribute to role confusion and conflict
among health care professionals?
Suggested Resources
The following optional resources are provided to support you in
completing the assessment or to provide a helpful context.
Garon, M. (2012). Speaking up, being heard: Registered nurses'
perceptions of workplace communication. Journal of Nursing
Management, 20(3), 361–371.
Krimshtein, N. S., Luhrs, C. A., Puntillo, K. A., Cortez, T. B.,
Livote, E. E., Penrod, J. D., & Nelson, J. E. (2011). Training
nurses for interdisciplinary communication with families in the
intensive care unit: An intervention. Journal of Palliative
Medicine, 14(12), 1325–1332.
McLaughlin, S., Pearce, R., & Trenoweth, S. (2013). Reducing
conflict on wards by improving team communication. Mental
Health Practice, 16(5), 29–31.
Flicek, C. L. (2012). Communication: A dynamic between
nurses and physicians. MEDSURG Nursing, 21(6), 385–386.
Zwarenstein, M., Rice, K., Gotlib-Conn, L., Kenaszchuk, C., &
Reeves, S. (2013). Disengaged: A qualitative study of
communication and collaboration between physicians and other
professions on general internal medicine wards. BMC Health
Services Research, 13(1), 1–17.
Brown, J., Lewis, L., Ellis, K., Stewart, M., Freeman, T. R., &
Kasperski, M. (2011). Conflict on interprofessional primary
health care teams – Can it be resolved? Journal of
Interprofessional Care, 25(1), 4–10.

12. Greer, L. L., Saygi, O., Aaldering, H., & de Dreu, C. K. W.
(2012). Conflict in medical teams: Opportunity or danger?
Medical Education, 46(10), 935–942.
Janss, R., Rispens, S., Segers, M., & Jehn, K. A. (2012). What
is happening under the surface? Power, conflict and the
performance of medical teams. Medical Education, 46(9), 838–
849.
Bookstore Resources
The resou.
Levi, D. (2017). Group dynamics for teams (5th ed.). Thousand
Oaks, CA: Sage.
Chapters 5, 6, 7, and 8.
Assessment Instructions
Preparation
Use the Capella library and the Internet to research examples of
interprofessional team charters, communication strategies and
conflict resolution strategies for teams, and methods and
technologies used in team communication.
Requirements
You have been charged with facilitating the launch of an
interprofessional team that will work together on a number of
challenging cases. The team members will come from several
different areas within the organization. The team is expected to
have its orientation meeting in two weeks and then work
together collaboratively for the next six months. Your first task
is to develop recommendations for a team charter that will help
the group establish ground rules and decide who will lead the
team. You also need to help the team with communication and
collaboration strategies.
This assessment has two distinct sections: Team Charter
Recommendations and Communication and Collaboration
Strategies. Provide thorough and detailed recommendations and
support your recommendations using examples, references, and
citations from your research.
For the Team Charter Recommendations:
Explain methods to establish ground rules and set expectations.

13. How might differences in personality, expectations, and
experience affect team efficiency?
Describe conflict resolution strategies for interprofessional
teams.
Identify effective ways to address issues of team leadership.
How will the team decide who will lead them? What happens if
the team leader is ineffective?
For the Communication and Collaboration Strategies:
Describe best practices for effective interprofessional
collaboration. What types of technology can be used to support
collaboration?
Explain the benefits and limitations of different communication
strategies such as e-mail, text, voice mail, and face-to-face.
When is it appropriate to use each type of communication?
This assessment should be 3–4 pages in length, not including
the title page and reference page. Use at least three resources to
support your recommendations, and follow APA guidelines for
style and format.
Additional Requirements
Include a title page and reference page.
Reference at least three current scholarly or professional
resources.
Use APA format.
Use Times New Roman font, 12 point.
Double space.