Creating Connections With Business Users
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This document is part of a series of documents on the initiative about IT Leadership for a Belux CIO Practice.
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Creating Connections With Business Users
- 1. Key Note Session B Creating Connections With Your Business Users An Unconventional Approach For Reinventing Collaboration This document is part of a series of documents on the initiative about IT Leadership for a Belux CIO Practice. In this document, the author shows parts of the presentation as presented at the Garter CIO Leadership Forum. © 2013 Licensed to Business Builders. No part of it may be circulated, quoted, or reproduced for distribution without prior written approval from Business Builders.
- 2. Lesson Learned # 1 “Enhancements Often Don’t Deliver Results In Relation To Their Costs.” 2
- 3. A. Work With Fixed Budgets. 3
- 4. Customers Always Want More ... And More 4
- 5. 5
- 6. Take A Position 6
- 7. Product 7
- 8. Lesson Learned # 2 “Projects Are Often Too Big And Take Too Long, Partly Because Unnecessary Functionality Is Built Into Applications.” 8
- 9. A. Work With Fixed Budgets. B. What The Client Asks ... What The Client Is Willing To Pay For ... Is What He Gets. 9
- 10. Customers Think Big 10
- 11. But Over Delivery ⇏ Satisfaction 11
- 12. Key Is To Simplify 12
- 13. ... Understand And Adapt 13
- 14. 80% Of Customers Needs <6Weeks <50 K Euro 80% Self Service 14
- 15. Lesson Learned # 3 “Previously Purchased Applications And Infrastructure Technology Are Often Underutilized.” 15
- 16. A.Work With Fixed Budgets. B. What The Client Asks ... What The Client Is Willing To Pay For ... Is What He Gets. C.The Key Is To Craft A User Friendly Governance Model. 16
- 17. What Is The Productivity? 17
- 18. Our 5 Rules Of Thumb: - Configuration Only. - Power User. - Test And Learn. - Prototyping. - Trial And Error. 18
- 19. But Users Should Act Upon These Rules Of Engagement ... 19
- 20. Otherwise, IT Will Enforce The Rules 20
- 21. Content Business Creator Analyst Legal Business Owner CIO Responsible for translating business needs addressed by business user into initiatives for the site and coordinating site administrator efforts. Take The Lead 21
- 22. Leadership 22
- 23. Lesson Learned #4 “Project Failure Rates Are Too High.” 23
- 24. A.Work With Fixed Budgets. B. What The Client Asks ... What The Client Is Willing To Pay For ... Is What He Gets. C.The Key Is To Craft A User Friendly Governance Model. D. Manage Expectations Of All Stakeholders.
- 25. Pay Attention To Scoping 25
- 26. Manage Expectations 26
- 27. NO Onsite Training NO Development NO Heavy Project Management NO Trespassing Deadlines 27
- 28. YES YES We YES We Can YES We Can If 28
- 29. 29