Social IT - Realizing the Dream
The Rise of Collaborative Systems 1990-2015
The idea of Facebook as a support platform was a nice way to pretend we understood the connected enterprise, but in 2012 we actually need to start looking at how connected enterprises work. Social IT the reality is a look at where we have been with social IT support, where we are and where we are going. From 2008-2020 we cover not just the beginning of this collaborative decade but with the explosive and shocking end. Knowledge workers today need to understand the skill sets they must possess for 2015 and beyond. This is your life and it's just beginning.
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For four years I've has been using low-friction data collection to capture hundreds of elements of my life into a repository for search, visualization and analysis.
MEDIA and PRESS INFORMATION: http://chrisdancy.pressfolios.com/
Feel free to reach out at chris.dancy@gmail.com, +1-303- 872-0786, or by texting "chrisdancy" to 50500.
4. @servicesphere
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Overview
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How many times does Service appear in the itSMF Fusion 2012 Schedule?
How many times does Support appear in the itSMF Fusion 2012 Schedule?
5
How many times does Knowledge appear in the itSMF Fusion 2012 Schedule?
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How many times does Collaboration appear in the itSMF Fusion 2012?
1 (This Session)
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16. @servicesphere
#ShareIT12
Blogging & More
Blog
Google Plus
Blogging
Help Desk page for tagging and
supporting users
Help Desk Knowledge Highlights
Help Desk Staff Highlights
Tumblr
Group updates on projects,
integration into audio, video, text and
other systems.
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Alerts and updates
Group administration
Event listings for changes & non
critical updates
24. “Influence is the file system of the future, trust is the operating system”
-@servicesphere
Skills.Next
“At the end of the day regardless of your position you
will be measured by on how effectively you've moved information.”
-@servicesphere
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25. @servicesphere
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Skills
Knowledge Worker 2003
Knowledge Worker 2013
Email
Work Narration
Survey
Experience Mapping
Software Based
Channel Based
Document Based
Link Based
Team Player
Network Player
File Retrieval
Knowledge Locker
Relevance
Context
Soft Skills EQ
Trust / Authenticity
Out Sourcing / In Sourcing
Personal Sourcing / Mall Sourcing
Tasks
Micro-Tasks
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31. @servicesphere
#ShareIT12
Metrics
Metrics 2003
Annual Review
Real Time & Mobile
Resolution Management
Opportunity Management
Projects on Time / Budget
Ideas on Innovation / Creativity
Date, Time, Volume based
Value based
Peer Feedback
Sentiment Analysis
Knowledge Recorded
Knowledge Shared
Leadership
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Metrics 2013
Amplification
34. "The real problem of humanity is the following: we have Paleolithic
emotions; medieval institutions; and god-like technology”
-EO Wilson
Beyond.Next
"The real problem is not whether machines think but whether men do.”
- B. F. Skinner
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