27% of ECM users are highly disappointed in their ECM implementations Source : Jupiter Research A conservative failure rate estimate of ECM technologies within large organizations is 50% Source: Doculabs The annual cost of an inability to find information is approximately $5.3 million per thousand Information Workers Source: Verus - Windows Live Enterprise Search, Dec 2006; IDC - Content Technologies Study, 2004–2005; Forrester - The Forrester Wave™: Enterprise Search Platforms, Q2 2006 (38335), June 13, 2006
<ul><li>Microsoft delivers on the promise of user experience and engagement </li></ul>Built to Engage Removes user engagement as a barrier to success Democratizing the Market Ensure that everyone participates through game changing ECM and Search at a fraction of the cost Striking a Balance Provide users with the flexibility they demand while retaining the control you require
Traditional ECM Capture untapped value Manage broadening risk User Participation Types of Content Next generation ECM Bring control and management to information chaos Reduce cost and complexity Increase participation
Actionable Allow you to rapidly turn answers into outcomes Conversational Change how you interact with information, giving you better answers Visual Help you identify patterns and discover new insights Turn information into business outcomes through engaging experiences.
SOURCE: Gartner, Inc., “Magic Quadrant for Information Access Technology” by Whit Andrews & Rita Knox, September 30, 2008 Information Access Technology The Magic Quadrant is copyrighted September 23, and 30, 2008 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The Magic Quadrant graphic was published by Gartner, Inc., as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Microsoft. Enterprise Content Management SOURCE: Gartner, Inc., “Magic Quadrant for Enterprise Content Management” by Karen Shegda, Toby Bell, Kenneth Chin, Mark Gilbert, Mick MacComascaigh, September 23, 2008.
YOU? The Perfect Storm Demand for Collaboration and Rich Content Regulatory Demand for Transparency Security, Data Privacy & IP Protection Explosive Growth in Content
<ul><li>Customer #1: Fortune 500 High-Tech Manufacturer </li></ul><ul><li>Over 5 Petabytes of unstructured, un-indexed content on SAN </li></ul><ul><li>“ No one can find anything, ever.” </li></ul><ul><li>“ What does search have to do with ECM?” </li></ul><ul><li>Implemented enterprise search tool to 200 pilot users </li></ul><ul><li>Shut down the system within 2 hours, and canceled the project </li></ul><ul><li>Customer #2: Fortune 200 Financial Services Firm </li></ul><ul><li>Sought to implement SharePoint as a Web 2.0 collaboration platform </li></ul><ul><li>Looking to facilitate new product development, knowledge sharing, etc. </li></ul><ul><li>View of Governance: “We don’t want to do ECM, we just want to collaborate…” </li></ul><ul><li>Implemented MySites to ~1,000 pilot users </li></ul><ul><li>Has postponed follow-on MySites, and new Team Sites until governance issues </li></ul><ul><li>are addressed </li></ul>
Collaboration – Control = Chaos Collaboration – Content = Silence Collaboration + Governance = Control Web 2.0 + ECM = Business Transformation, but be wary Building a well managed SharePoint deployment = Revenue for Partners! Search – Content Management = Access to Everything
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