The document discusses managing change and leading change. It states that leading change involves reshaping people's views of the world and replacing the status quo with an emerging vision of the future. Managing change means moving an organization from its current to a future desired state by altering people's behavior patterns. At the core of managing this transition is dealing with human resistance to change. Effective change leadership requires inspiring dissatisfaction with the current situation and motivating people through their internal or external motivations.

1. Week 3

2.  You can buy a person’s time,
presence at the workplace, and a
measured number of physical
activities. But, you cannot buy
perseverance, loyalty, enthusiasm,
and heartfelt commitment. YOU
MUST EARN THESE.”

3. “…… the leader’s job is to lead change,
not just manage it. Leading people in a
new direction means reshaping their
view of the world. It means shattering
their sense of stability, tossing out their
old standards of success, and prying
them loose from the status quo. And
then it means replacing what you’ve
wiped out with a new, coherent and
emerging vision of what you believe the
future can and should be.”

4. Word pictures to illustrate
change
Ship on a stormy sea
Riding a bucking bronco
Ping pong balls

5. Is it change management or is it
change leadership?

6. “……Managing change is all about moving an
organization from its current state to some future
desired state. And because what happens in an
organization is driven by the attitudes and
behavior of the individuals in that organization,
change management must also consider altering
the behavior patterns of the people within that
organization.”

7. “Change is more than just changing the way we do
business or how we operate. Change involves
managing the transition from where we are now and to
where we want to be in a future state. At the core of
managing this transition is the human element and
how we deal with human resistance to change.”

8. Trends that drive change
 Uncertainty – drastic times demand
drastic measures.
Globalization – the world is flat
Where do life and work separate?
Diversity
The speed of change
Security challenge
The speed of technology
Ethical challenges

9. Inspiring Dissatisfaction
• People have to be convinced
that there is a need to change.
• They need to be dissatisfied
with the current status quo.
• You can lead a horse to water,
but you cannot make him drink –
however, you can salt the oats.

10. How do you motivate
people?

11. WIIFM

12.  Motivation = the forces either internal or external
to a person that arouse enthusiasm and
persistence to pursue a certain course of
action.
 Motivation can be defined as the factors that
initiate, direct, and sustain human behavior
over time.

13. 1. All human behavior is caused – people have a
reason for doing what they are doing.
2. All behavior is directed toward achieving a
goal – people do things to accomplish
something not just at random.
3. Each person is unique because of a different
heredity and environment – therefore, people
are motivated in different ways.

14. ◦ Locus of Control refers to an individual's
perception of main causes of the
events in life.
◦ More simply, do you believe that your
destiny is controlled by yourself or by
external forces such as fate or other
people?

15. ◦ According to Philip Zimbardo –A locus of
control orientation is a belief about
whether the outcomes of our actions are
contingent on what we do (internal
control orientation) or on events outside
our personal control (external control
orientation)

16. ◦ Individuals with a high internal locus of
control believe that events result
primarily from their own behavior and
actions.
◦ Those with a high external locus of
control believe that powerful others, fate,
or chance primarily determine events.

17. External Locus of Control
 Individual believes that his/her behavior is guided
by fate, luck, or other external circumstances
Internal Locus of Control
 Individual believes that his/her behavior is guided
by his/her personal decisions and efforts.

18. ◦
Motivational theories boil down to
two basic premises:
 The desire of gain.
 The fear of loss.

19.  Need for achievement – the desire to
accomplish something difficult, attain a high
standard of success, master complex tasks, and
surpass others.
 Need for affiliation – the desire to form close
personal relationships, avoid conflict, and
establish warm friendships.
 Need for power – the desire to influence or
control others, to be responsible for others, and
have authority over others.

20.  “Bekind to everyone because every
one is having a tough time.”