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extraordinary
communication
Caronne Carruthers-Taylor
World Usability Day 2010
UX / UCD
knowledge
UX team
Project team
Stakeholders
impartKNOWLEDGE
Domain knowledge and buy-in
of stakeholders is essent...
1.
Who
2.
What
3.
How
3 KEYS
UX / UCD
knowledge
UX team
Project team
Stakeholders
Who to win over?
1.
Who
http://www.picable.com/Concepts/Meditation/What-Matters-Most-is-How-You-See-Yourself.685205
How do
you see
yourself?
• Interpersonal communication:
oral, written & visual
• Respect & flexibility
• Education, promotion &
passion
• Presentat...
http://linz.id.aucute-animalscute-animals-PagesImage1to219
your STAKEHOLDERS
Your UX team
Project teams
Users
Peers
Others
What to communicate?
2.
What
• Empathy & analysis: storytelling
• Creativity & vision: concepts changing into UX design
• Understanding of human psycho...
How to communicate?
3.
How
http://linz.id.aucute-animalscute-animals-PagesImage1to219
• Active listening
focus attention; clarify; encourage; paraphrase; summarise;
recognise
• Sketching
design concepts, user...
PS. Twitter & blog UX goodness
uxSample only & in no particular order.
Apologies to those awesome twitterers
who’ve I’ve accidentally forgotten!
• 456 Berea Street
• Alastair D’Silva
• Ben Buchanan
• Ben’s world
• Derek Featherstone’s box of chocolates
• Donna Spence...
http://media.photobucket.com/image/friendly%20person/Antonette_26/smiling.jpg
Caronne Carruthers-Taylor
Email caronne@holisticfocus.com.au
Phone 0417292637
www.slideshare.net/caronne
Twitter @caronne
...
World Usability Day 2010 extraordinary communication
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World Usability Day 2010 extraordinary communication

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EXTRAORDINARY COMMUNICATION

Everyone participating in the design process wants to come up with a good solution, yet many struggle with it. Executives, IT, business and development folks work with us ... In fact, working with a multi-disciplinary team is the way most UX design gets done.

Published in: Design, Technology, Education
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World Usability Day 2010 extraordinary communication

  1. 1. extraordinary communication Caronne Carruthers-Taylor World Usability Day 2010
  2. 2. UX / UCD knowledge UX team Project team Stakeholders impartKNOWLEDGE Domain knowledge and buy-in of stakeholders is essential
  3. 3. 1. Who 2. What 3. How 3 KEYS UX / UCD knowledge UX team Project team Stakeholders
  4. 4. Who to win over? 1. Who
  5. 5. http://www.picable.com/Concepts/Meditation/What-Matters-Most-is-How-You-See-Yourself.685205 How do you see yourself?
  6. 6. • Interpersonal communication: oral, written & visual • Respect & flexibility • Education, promotion & passion • Presentations & facilitation • Negotiation, including conflict resolution. invaluable SKILLS http://quizilla.teennick.com/user_images/K/kagesonikku/1110754327_Mikoto.jpg
  7. 7. http://linz.id.aucute-animalscute-animals-PagesImage1to219
  8. 8. your STAKEHOLDERS Your UX team Project teams Users Peers Others
  9. 9. What to communicate? 2. What
  10. 10. • Empathy & analysis: storytelling • Creativity & vision: concepts changing into UX design • Understanding of human psychology • Research methods & UCD techniques • Your passion for all of the above! communicate THIS
  11. 11. How to communicate? 3. How
  12. 12. http://linz.id.aucute-animalscute-animals-PagesImage1to219
  13. 13. • Active listening focus attention; clarify; encourage; paraphrase; summarise; recognise • Sketching design concepts, user interfaces • Storytelling user stories, pathways & scenarios • Collaborative design & brainstorming • Wireframes & prototypes • Communication artefacts posters, fact sheets, handouts tools & TECHNIQUES http://www.thetoolkit.net/graphics/toolkit_large_login.gif
  14. 14. PS. Twitter & blog UX goodness
  15. 15. uxSample only & in no particular order. Apologies to those awesome twitterers who’ve I’ve accidentally forgotten!
  16. 16. • 456 Berea Street • Alastair D’Silva • Ben Buchanan • Ben’s world • Derek Featherstone’s box of chocolates • Donna Spencer • Gary Barber • John Allsopp • Lisa Herrod • Matthew Hodgson • mezzoblue • Minnie’s musings • Molly • Myles Eftos • Nathanael Boehm • Sarah • Sarah Isaacson • Stephen Collins Source: www.ruthellison.com uxBLOGS
  17. 17. http://media.photobucket.com/image/friendly%20person/Antonette_26/smiling.jpg
  18. 18. Caronne Carruthers-Taylor Email caronne@holisticfocus.com.au Phone 0417292637 www.slideshare.net/caronne Twitter @caronne www.linkedin.com/in/caronne

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