EXTRAORDINARY COMMUNICATION Everyone participating in the design process wants to come up with a good solution, yet many struggle with it. Executives, IT, business and development folks work with us ... In fact, working with a multi-disciplinary team is the way most UX design gets done.

1. extraordinary
communication
Caronne Carruthers-Taylor
World Usability Day 2010

2. UX / UCD
knowledge
UX team
Project team
Stakeholders
impartKNOWLEDGE
Domain knowledge and buy-in
of stakeholders is essential

4. 1.
Who
2.
What
3.
How
3 KEYS
UX / UCD
knowledge
UX team
Project team
Stakeholders

5. Who to win over?
1.
Who

6. http://www.picable.com/Concepts/Meditation/What-Matters-Most-is-How-You-See-Yourself.685205
How do
you see
yourself?

7. • Interpersonal communication:
oral, written & visual
• Respect & flexibility
• Education, promotion &
passion
• Presentations & facilitation
• Negotiation, including conflict
resolution.
invaluable SKILLS
http://quizilla.teennick.com/user_images/K/kagesonikku/1110754327_Mikoto.jpg

8. http://linz.id.aucute-animalscute-animals-PagesImage1to219

9. your STAKEHOLDERS
Your UX team
Project teams
Users
Peers
Others

10. What to communicate?
2.
What

12. • Empathy & analysis: storytelling
• Creativity & vision: concepts changing into UX design
• Understanding of human psychology
• Research methods & UCD techniques
• Your passion for all of the above!
communicate THIS

13. How to communicate?
3.
How

14. http://linz.id.aucute-animalscute-animals-PagesImage1to219

15. • Active listening
focus attention; clarify; encourage; paraphrase; summarise;
recognise
• Sketching
design concepts, user interfaces
• Storytelling
user stories, pathways & scenarios
• Collaborative design & brainstorming
• Wireframes & prototypes
• Communication artefacts
posters, fact sheets, handouts
tools & TECHNIQUES
http://www.thetoolkit.net/graphics/toolkit_large_login.gif

16. PS. Twitter & blog UX goodness

17. uxSample only & in no particular order.
Apologies to those awesome twitterers
who’ve I’ve accidentally forgotten!

18. • 456 Berea Street
• Alastair D’Silva
• Ben Buchanan
• Ben’s world
• Derek Featherstone’s box of chocolates
• Donna Spencer
• Gary Barber
• John Allsopp
• Lisa Herrod
• Matthew Hodgson
• mezzoblue
• Minnie’s musings
• Molly
• Myles Eftos
• Nathanael Boehm
• Sarah
• Sarah Isaacson
• Stephen Collins
Source: www.ruthellison.com
uxBLOGS

19. http://media.photobucket.com/image/friendly%20person/Antonette_26/smiling.jpg

20. Caronne Carruthers-Taylor
Email caronne@holisticfocus.com.au
Phone 0417292637
www.slideshare.net/caronne
Twitter @caronne
www.linkedin.com/in/caronne