The United Nations is one of the largest welfare organisation on earth, when we received an enquiry for translation and captioning services from them, we were honoured. Read more https://bit.ly/34mope7

1. CASE STUDY
`
Meeting Request for
Live Caption Services
UN

2. When The UN Comes Knocking:
The United Nations is one of the largest welfare
organisation on earth, when we received an enquiry
for translation and captioning services from them,
we were honoured.
Executive Summary:
UN – DESA: United Nations Department of
Economic and Social Affairs is part of the United
Nations and is responsible for the follow-up of all
major conferences and summits that happen
under the UN’s banner.

3. 3
They help countries around the world achieve their
economic, environmental, and social challenges with their
agenda setting and decision making.
When they reached out to us with an inquiry to
partner up for one of their events we were so
excited we felt honoured. Ariel, Sustainable
Development Officer sent the inquiry for a
90-minute session on December 16th.

4. Scope:
The client had a requirement for us to do
captioning in 6 official UN languages Arabic,
Chinese, English, French, Russian and Spanish,
for a 90-minutes long session on “Shaping a New
Social Contract: UN DESA Fireside Chats”.
Multilingual captioning service is always a feat.

5. 5
Challenges We Faced To
Become A UN Vendor:
With the initial thrill of becoming
partner captioner for the UN, we
faced a new challenge, one
which neither Ariel nor we knew
about. To be considered for the
contract we (the vendor) had to
register ourselves in the UN
Global Marketplace.

6. Our operations team got all the required paperwork in order
and began the process of registration. With this challenge won,
we were one of the official vendors for the UN. Look us up, we
are on the vendor database!
We got in touch with Michael who was
assisting Ariel with processing the purchase
order for captioning service in 6 UN
languages. Behold- another challenge! For a
while, it felt like the challenge gods had set
us up for a duel, but what they didn’t know
was that at CaptioningStar we love a
challenge.

7. 7
This time around we had to provide
a particular ten-digit number to find
us on the database, there were a
few numbered codes given to us
which caused a little confusion, as it
was our time working as UN
vendors; we went through the
learning curve. A few emails later the
show was back on.

8. We also had a bit of confusion when we
requested the Zoom Link and API link for
technical purposes. With the help of the
technical team at CaptioningStar, the client
was able to generate the required link and
key and shared the same with us to facilitate
the service.
With our amazing team and constant
support and guidance from Ariel at the
UN, we got through the challenges like
a breeze.

9. Our First Project As A Registered UN Vendor:
Our first project as an official and newly registered
UN vendor was to render captioning services in 6
UN official languages Arabic, Chinese, English,
French, Russian and Spanish.
The 90-minute long session on “Shaping a New Social
Contract: UN DESA Fireside Chats” was conducted via
Zoom with 500 participants in attendance. We provided
them with the live captioning service and Transcripts
Post-event. We delivered post-event transcripts free of cost
to the client for their reference and filing.

10. 10
The requirements were live captioning in 6 official UN languages, and we offered them the
choice between AI Live Captioning for Arabic, Chinese, and Russian and Human Captioners
for English, French and Spanish or AI live captioning for all 6 languages.
The final confirmation was for AI live captioning for all 6 languages.
We had a test/demo session to test out and show the client a live example of what
will be provided on the day of the event and to also configure our AI. 2 live captioners
were also provided to ensure everything was channelled perfectly.

11. “Thanks for helping us have
a great event Tuesday and
looking forward to another
one”
Happy Customer, Happy Us:
Ariel was happy with our service or in her own words
as we too look forward to having more
opportunities to work with the United
Nations.

12. `
THANK
YOU
108-44 63rd Rd, Queens,
NY 11375, United States
Info@captioningstar.com
+1 707-200-4628