AI is leading the front across industries. But have you thought of the ways AI impacts call centers? In this webinar, we take you through the depths of how Artificial Intelligence empowers agents in enhancing their productivity. To view the entire session, click on the link given below: https://www.youtube.com/watch?v=vIwG6jsEhWM To know more about us, please visit: https://callhippo.com/?utm_source=slideshare&utm_medium=social&utm_campaign=promotion

1. HOW AI HELPS IN ENHANCING
AGENT PERFORMANCE IN
CALL CENTERS?

2. PRESENTER
Sakshi Sharma
Content Marketing Manager @CallHippo
Speaker
Tushar Jain
Co-Founder @Enthu.AI

3. CallHippo is a next-generation Cloud-based
Business Telephony Solution that helps businesses
connect with their leads & customers anywhere
around the globe.
We provide an intuitive platform for businesses to
set up a global phone system, fully automated AI-
driven call listening insights, track marketing
campaigns that generate revenue and send
automated voice messages to a large number of
people at once.
About CallHippo
Easy to Use Virtual Phone System with World Class Support
Business Phone System
COACH - Speech AI
Call Tracking
Voice Broadcasting

6. At Enthu, we are excited about the role
conversation intelligence can play to help you build
a successful calling team.
While the existing technology available in the
market is accessible to companies with deep
pockets (mostly enterprises), we are here to make
conversation analytics viable & affordable at scale.
Whether you are an SMB or an enterprise, the
power to unlock value from day to day customer
conversations is now within your hands. That too,
without breaking your bank.
About Enthu.AI
Voice AI capabilities for contact centers & sales teams
Call QA
Agent Coaching
Compliance
Sales Training

7. On Today's Agenda
Our Discussion Points
Your existing agent evaluation challenges
& shortfalls
Conversation AI for:
The impact
Agent Monitoring
Agent Performance Evaluation
Agent Coaching

8. Conversation
Intelligence
platform

9. Conversation Intelligence software captures your customer interactions, understands what
is being said, and delivers insights into what works (and what doesn't).
Monitor 100% calls Actionable People
Analytics
Efficient Process
Intelligence
Agent Performance
Redefined

10. HERE’S HOW AI CAN TRANSFORM YOUR CALL CENTRE
Ability to Predict Customer Behavior
Customer Experiences
Enhanced Personalization
Recognizing Customer and
Call Types
Auto-Answering to Customer
Complaints

11. WHAT YOU EXPECT FROM YOUR CALLING TEAM?
Supervisors/QAs drive
personalized coaching
Agents drive better CX
TLs/Operations take data-
driven decisions faster

12. REALITY CHECK... YOUR CURRENT AGENT EVALUATION & COACHING
PROCESS
Based on random sampling
<1% calls getting monitored &
evaluated
Luck based process
Sporadic, once in month feedback to
agents
No centralized data source
Reactive and slow coaching process
No in-depth analysis by QAs/Coaches
Demotivated agents
Gut based operational decisions
Always fire fighting
Resulting In

13. HOW CONVERSATIONAL AI CAN HELP?
Better Agent Monitoring
(without listening to more
calls)
Personalized Agent Coaching
(without breaking your bank)
In-depth Evaluations (without
adding more QAs/Coaches)

14. Better agent monitoring
Monitor 100% of your conversations
Proactive monitoring, trigger alerts
Focus on critical call moments
Make your calling DB searchable
Understand what’s happening across your conversations, without actually listening to
every single minute

15. In-depth Agent performance evaluation
Build extensive QA hypothesis
Focus on insights, not on call listening
Evaluate the calls faster; share insights
with agents & supervisors
Centralize your agent evaluation data
to draw out insights
Your QAs/Coaches evaluate agents faster & better, and in the same amount of time.

16. Personalized agent coaching
Trend analysis across parameters,
teams, and agents
Personalize agent coaching at a
click of a button
No more juggling across software
and people
Continuously track performance &
coaching data
Draw out trends and identify personalized coaching opportunities

17. Return On Investment
35% average increase in win rates
22% average reduction in churn
7% increase in CSAT
66% reduction in new agent onboarding time
60+ hours of QA effort saved per analyst per month
15+ hours a month of reporting time saved

18. Return On Investment
Monitor 100% of conversations, without
listening to each call minute by minute.
Evaluate 5X more calls in the same QA time.
A 10 mins conversation now gets “listened to”
in under 60 secs.
3X faster agent onboarding.

19. Next Steps
For Free Demo reach out at
sales@callhippo.com & hello@enthu.ai

20. THANK YOU
Contact us if there are any questions.
Email Address
sales@callhippo.com
hello@enthu.ai
Website
www.callhippo.com
www.enthu.ai