1. Change Management
What keeps you
up at night?
We can help.
Helping Employees Change Management
Embrace Change Delivers Value
our organization, so how do we The McKinsey Quarterly 2002
The good news is that when organizations
160
invest in change management they deliver
real value. Watson Wyatt’s 2006 study
Value Captured %
120
compared peer organizations and found
80 that the top 11 organizations delivered
impacts – on our people; on 143% of their expected return, while
our customers; on our business 40 the bottom 11 delivered only 35%.
Additionally, the companies who
0
successfully managed change delivered
1 2 3 4 5 the following tangible benefits:
Worst Best
Change Management Effectiveness
“Soft Stuff” = Success! high levels of employee engagement
Effective change management is the lower turnover rates than their peers
number one factor ensuring success for
any project, program, or transformational
initiative. No matter how beautiful your over 5 years
solution, its full value will not be
recognized or achieved without sustained To deliver sustained value, a change
Most companies over-invest organizational adoption. This isn’t hyperbole program must address the top four
or hearsay, but fact that has been validated barriers to adoption with a well-
in technology and under- by than more than 10 years of research designed and thoughtful approach.
invest in the elements that from a multitude of recognized authorities. 1. Ineffective change sponsorship
This reality is commonly noted when from senior leaders
ensure successful change. organizations reflect on their team’s
history of under-performing and painful 2. Employee resistance to change
projects. Despite this recognition we 3. Poor support and alignment
continue to see teams under investing in with middle management
Historical Investment the elements that ensure successful change.
Determination of Success
resources and planning1
20% PeopleFirm’s experienced team and
proven methodology can provide
your organization with a customized
roadmap to drive business readiness,
engagement, and adoption in support
of your next change.
People Process Organization Technology Leadership Data Culture Your People = Your Success
Investment Type 2

2. Typical Services
and readiness
and responsive.
and execution
From an initiative’s inception, PeopleFirm’s proven methodology prepares individuals and
the organization to understand the change and its value, as well as to demonstrate
strong leadership engagement throughout the change.
Assess:
Approach: Based on the assessment findings, we build a plan that addresses the impacts
on jobs and the organization, the adoption of new norms and behaviors, and the
influential people in the change process.
Apply: We execute against a custom designed change and adoption roadmap that
is continually updated to address the shifting needs of the project. Throughout this
Change Management Disciplines
Engage Leadership Align Organization Prepare Stakeholders Connect People Measure Value
Arm leaders with the Identify the impacts Educate the organization
tools and resources to the current on new processes and people at the right time, success throughout
to effectively guide organization and technologies to develop delivering compelling the transition, and
their teams through develop customized messages that engage help capture the full
transition. Prepare solutions to manage and behaviors necessary your people to ‘answer impact of the changes
management teams restructuring, roles and to enable individuals the call’ for change. well past project
actively lead change. responsibility changes, to successfully perform completion.
in the future.
building the infrastructure
for sustainable change.
PeopleFirm, LLC About PeopleFirm
Seattle Office:
We are a consultancy passionate about our singular mission: helping our clients achieve
2201 6th Avenue, Suite 1516
a competitive advantage through their people. To that end our service focus is:
Seattle, WA 98121
Portland Office: People Strategy – We Organizational Performance
408 NW Fifth Ave assess organizational approach builds high-performing organizations
Portland, OR 97209 investment options across by maximizing individual and team contributions
all areas related to people through strategic alignment, effective structures,
o 206.462.6462 and talent management and supporting cultures.
f 888.651.1976 with the goal of selecting Talent Management - Addressing the
the best investment employee lifecycle from entry to exit,
www.peoplefirm.com
course that propels the PeopleFirm designs and implements solutions
organization’s strategy. that optimize talent management processes
© PeopleFirm, All rights reserved.
and improve employee experiences.
Change Management – We are recognized
for designing and leading change
Your People = Your Success