1. Building a Change Capable Organization
What keeps you
up at night? If you’re bracing for the
• Can we build a more
nimble organization? next wave of change,
• How much change is too much?
• Can we build change capability you’re not alone...
throughout our organization?
• How do we get our front-line CEOs Top Concern Already at Saturation
employees to adapt to change?
What about our executives? CEOs report that coping with change is Making matters worse, two-thirds of
• How do we ensure that our their most pressing challenge. While this organizations surveyed by Prosci in 2009
has been the top concern for global CEOs are reporting that they are near or at the
managers effectively lead their teams
since 2004, a recent report revealed that point of change saturation. This saturation
through transformative change?
nearly 50% of executives lack confidence dynamic, combined with the volume and
in their organization’s ability to manage speed of change, is resulting in employee
the changes they will face.1 disengagement and resistance. Worse yet,
as employees disengage, we are seeing
48% are not confident that their a corresponding increase in project
culture can quickly mobilize to failures and an overall decrease in
Stage 3 serve new markets and customers organizational productivity.
Build Change
Stage 2 Capacity Through
Enterprise 50% indicate their culture is not
Focused Project adaptive enough to respond Responsiveness to Change =
Stage 1 Execution
positively to change Competitive Advantage
CM Framework
Design Agile, innovative, responsive, nimble,
44% are not sure their workforce
creative, flexible – these are the words
is prepared to adapt to and
that define the organizations that will
manage change2
succeed in today’s business environment.
Those organizations who successfully
embed change capability into the fabric
Change saturation is real Change Intensity on the Rise of the company will develop a competitive
advantage in the markets in which they
and shows up in your While organizations are marginally operate. To assist our clients in capturing
people, projects, and improving their capacity and skills to this advantage, PeopleFirm has developed
effectively manage change, the volume, a proven strategy for building a
bottom-line results! complexity, and magnitude of the Change-Capable Organization.
Source: Prosci’s 2009 Best Practices in Change Management changes to be absorbed are increasing
and benchmarking study
at an unprecedented pace. In fact,
most companies continue to struggle
to manage change in support of
large-scale projects, let alone build
change capability across the enterprise.
(1) IBM Global CEO Study: Capitalizing on Complexity, 2010
(2) Accenture’s 2010 High Performance Workforce Study
“ An agile organization has more strategic insight into
human capital strategy and the workforce capabilities
needed to execute strategy rapidly and effectively.”
The Agile Organization, July 2010 Farley & Gossage
Your People = Your Success

2. PeopleFirm’s 4 Cornerstones to
Building a Change-Capable Organization
Expertise Embed
Grow Resilient Change Capabilities
Every client has a unique path to
Build deep change expertise Root agility into the culture by integrating
within the organization to ensure change competence in the Talent change competence. By applying
knowledge sharing and continuous Management processes including hiring, PeopleFirm’s Change Capability
learning across the organization. learning & development, performance
framework we help our clients
management, and rewards.
build a customized roadmap
Foundation Alignment addressing their specific objectives
and culture. Regardless of the
Select a common change framework, Integrate change into program path to competence, leadership
approach, and training method to governance, project management,
establish a common language and and strategic planning initiatives
sponsorship and engaged
understanding of change. across the enterprise. support remain the crucial
requirements for success.
Cultivate a Disciplined Approach
Once leadership support is secured, building A strong Foundation is required to across the full breadth of organizational
change capability requires investment and get started, including a common change initiatives. At maturity, a Change Capable
action along two key dimensions: management framework. With maturity organization will have Embedded this
comes an increase in the breadth of change expertise into their organization’s culture,
1. Grow change management know-how,
capability, building Expertise at both allowing the organization to accept,
capabilities, and expertise within the
individual and group levels across the interpret, and quickly respond to
organization’s workforce.
organization. Our model seeks to increase the opportunities and challenges of
2. Cultivate a disciplined approach to the number of employees with a strong the 21st century.
designing, managing, and executing competence for change who have
change programs. Alignment to a disciplined approach
PeopleFirm, LLC About PeopleFirm
Seattle Office:
We are a consultancy passionate about our singular mission: helping our clients achieve
2201 6th Avenue, Suite 1516
a competitive advantage through their people. To that end our service focus is:
Seattle, WA 98121
Portland Office: People Strategy – We Organizational Performance - Our
408 NW Fifth Ave assess organizational approach builds high-performing organizations
Portland, OR 97209 investment options across by maximizing individual and team contributions
all areas related to people through strategic alignment, effective structures,
o 206.462.6462 and talent management and supporting cultures.
f 888.651.1976 with the goal of selecting Talent Management - Addressing the
the best investment employee lifecycle from entry to exit,
www.peoplefirm.com
course that propels the PeopleFirm designs and implements solutions
organization’s strategy. that optimize talent management processes
© PeopleFirm, All rights reserved.
and improve employee experiences.
Change Management – We are recognized
for designing and leading change
management programs that lower risks,
accelerate results, and deliver value. Our
Your People = Your Success proven approach ensures change sticks.