Introduction-to-Case-Management

2. • Overall purpose of the case management
sessions
• Introduction to case management
- Participants’ experiences, Definition
• Case management process
- Stages of process, Details of each stage,
Considerations
• Key points

4. • Participants understand the entire case
management process for child survivors
• Participants recognize the key differences
between adult and child case management
support
• Participants know how to ensure children
and carers are empowered and placed at
the center of the case management
process

6. • Who in this room provides case
management support to children?
• Who provides case management
support to children who have been
raped, or otherwise sexually abused?
• What is your role in the process?

7. • Providing services
whereby a social
worker assesses
the needs of the
client, and …
Arranges
Monitors &
evaluates
Advocates
Coordinates
or provides
services
• …for a package of
services to meet
the specific needs
of the client
Throughout case worker provides information to the client
(child or carers) on services available, possible actions, etc

8. Caseworkers must have in-depth knowledge of the
services agencies can provide, including:
• for medical care,
• safety assistance,
• legal counseling and assistance,
• and psychosocial services…
And share this information with the child / carers, in
order to empower children and help caregivers make
informed choices in their best interest.This is part of
informed consent process

9. Age &
development
stage
Context &
resources
available
Family
dynamics
Type of
abuse
Perpetrator
Child’s
situation
Child is always at the
center of the process

12. I. Introduction &
engagement
II. Intake &
Assessment
III. Case Action
Planning
Direct
services
Referral
services
V. Follow up /
Monitoring Progress
VI. Case Closure
IV. Implement
action
plan
Adapted from IA CP IMS Exchange/Learning Workshop –
February 2010
VII. Evaluation

13. ADULT CASE
MANAGEMENT
1. Intro. & engagement
2.Intake & assessment
3. Case action planning
4.Implement action plan
5.Follow-up / monitoring
6.Case closure
7. Evaluation of service
CHILD CASE
MANAGEMENT
1. Intro. & engagement
2.Intake & assessment
3. Case action planning
4.Implement action plan
5.Follow-up / monitoring
6.Case closure
7. Evaluation of service
}Together

14. Intake &
assessment
• Interviewing / communicating with child
survivors
• Sharing information in way can be understood
• Informed consent, confidentiality procedures
& best interest of child
• Addressing mandatory reporting
Develop
action plan
• Balancing decision making roles
• Informed consent and referrals
Implement
the plan
• Advocacy & accompaniment of child survivors
• Involving caregivers/family in care &
treatment help
• Direct interventions provided (psychosocial
support)

15. Implement
the plan
• Referral
• Coordinating with other service providers
Follow-up
& review
• Re-assessment of safety and risk with child
survivors
• Advocacy on behalf of child clients
• On going case coordination and review
Case
closure
• Criteria for when and how a case with child
be closed
Throughout all stages case management process for child
survivors should give children & their caregivers
information needed to empower them to make informed
decisions

16. • Balancing confidentiality & best interests of the
child
• Involving parents / caregivers
• Nature of support needed and to be given – esp.
with regards to care arrangements, and form of
PSS
• Adaptation to age & stage of development
- Communication methods
- Level of involvement of child in decision-making

18. • Participants break into 7 groups, 3-4
participants each
• Each group discuss assigned step of the process
• Discuss the following questions:
- What documentation happens during this stage?
- Who do you need to talk to?
- What has to happen to allow you to move from
this stage to the next stage in the process?
• 15 mins

19. • Complex process
- Not always linear
- Varies from one case to another
• Decisions made through discussion:
- In case meetings / conferences
- With supervisor, with child and caregiver(s)
- Child, & their wellbeing, is central
• Each step of process requires documentation so
we have record of all actions taken & avoid child
repeating themselves – forms

21. At each stage ask ourselves these key
questions:
• What are the risks to the child’s safety?
• What will achieve the ‘best interests of the
child’?
• At what level can the child participate at this
stage?
• Who else (other than child) should be
consulted?

22. • What decisions have been taken and why?
• What resources can be used to assist the
child?
- What is your organization’s plan for
intervention?
- What other organizations have suitable
resources/ support?
• What is the timeline for action?

24. • Decisions made in case management based on
communication & discussion with range of
stakeholders (importantly including the child,
who is at the center of the process)
• Empowerment, including through information
sharing, important throughout
• Documentation is a key component of case
management process
• Case management is not a linear process