Successful IT leaders are continually seeking ways of making their teams more productive, impactful and business-relevant and advancing their own careers in the process. In this closing keynote, seven-time CIO and author Mark Settle will focus on the key organizational and personal competencies required to succeed in the 2020s.

1. Lessons in IT Leadership
How to succeed in the next decade
M ARK SETTLE

2. 2
My IT management experience
2

3. #SaaSOps
My IT writing experience
Contents
Follow the Money
Get Them to Like You
Fishing in the Talent Pool
Playing Nicely with the Vendors
What Gets Measured Gets Managed
Decoding Demand Signals from the Business
Exercising the Power of Position
Managing Innovation
Look in the Mirror

4. #SaaSOps
My IT writing experience
The future is
already here -
it’s just not
evenly distributed
- William Gibson

5. #SaaSOps
People
Attracting Talent
Recruiting Talent
Developing People
Eliminating Talent Debt
Teamwork
Process
Service Management
Application Dev & Maintenance
API Governance
Data Management
Security Culture
Compliance
Technical Debt
Workflow Automation
IT Governance
Technology
Application Proliferation
Infrastructure Abstraction
Cost Control
The Virtual Workplace
Automation First Mentality
Vendor Ecosystem Leverage
Business Process Prescience
Truth from the Valley
A Preview of Coming Attractions

6. #SaaSOps
Process
Service Management
Application Dev & Maintenance
API Governance
Data Management
Security Culture
Compliance
Technical Debt
Workflow Automation
IT Governance
Technology
Application Proliferation
Infrastructure Abstraction
Cost Control
The Virtual Workplace
Automation First Mentality
Vendor Ecosystem Leverage
Business Process Prescience
Truth from the Valley
A Preview of Coming Attractions
People
Attracting Talent
Recruiting Talent
Developing People
Eliminating Talent Debt
Teamwork

7. #SaaSOps
Application Proliferation

8. #SaaSOps
Application Proliferation
How to provide leadership?
• Pick your battles
(differentiate systems of record
from systems of engagement)
• Follow the money
• Safeguard the corporation
• Provide the glue
• Report on utilization

9. #SaaSOps
Infrastructure Abstraction

10. #SaaSOps
Infrastructure Abstraction

11. #SaaSOps
Building a Security Culture Within IT

12. #SaaSOps
Essential Elements of an Effective Cyber Security
Policies
Operational Controls
Work Rules & Procedures
Technology Tools
Dedicated Staff
Building a Security Culture Within IT

13. #SaaSOps
Essential Elements of an Effective Cyber Security Culture
Organization-Wide Awareness of Cyber Risks and Vulnerabilities
Policies
Operational Controls
Work Rules & Procedures
Technology Tools
Dedicated Staff
Routine Discussion of Security-Related Issues & Concerns in
Standard IT Processes
Building a Security Culture Within IT

14. #SaaSOps
Building a Security Culture Within IT
Teach
Awareness
Manage
Vulnerabilities
TalkMeasure
Personalize
Penalize
Behavioral triggers that can create a flywheel effect

15. #SaaSOps
Compliance
• Controls engineering
• Controls architecture
• Executive oversight
• Dedicated resources
• Automation
Critical success factors:

16. #SaaSOps
Automation First Mentality
Automation technologies
• Application-embedded tools
• Generic tools
• Orchestration engines
• Robotic process automation(RPA)
• ML-enabled RPA

17. #SaaSOps
The perils of being an
NFL coach (or IT leader!)
Why are NFL coaches fired?
• Failure to recruit, develop and manage
talent
• Failure to innovate and react to change
• Failure to intervene when things start
going wrong
• Failure to develop effective working
relationships with business leaders

18. #SaaSOps
How to gauge your personal development as IT leaders
People Skills
Technical
Expertise
Business
Knowledge

19. #SaaSOps
“When the winds of change blow, some people build walls and others build windmills”
Chinese Proverb