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ALTITUDE 2019 | Lessons in IT Leadership

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Successful IT leaders are continually seeking ways of making their teams more productive, impactful and business-relevant and advancing their own careers in the process. In this closing keynote, seven-time CIO and author Mark Settle will focus on the key organizational and personal competencies required to succeed in the 2020s.

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ALTITUDE 2019 | Lessons in IT Leadership

  1. 1. Lessons in IT Leadership How to succeed in the next decade M ARK SETTLE
  2. 2. 2 My IT management experience 2
  3. 3. #SaaSOps My IT writing experience Contents Follow the Money Get Them to Like You Fishing in the Talent Pool Playing Nicely with the Vendors What Gets Measured Gets Managed Decoding Demand Signals from the Business Exercising the Power of Position Managing Innovation Look in the Mirror
  4. 4. #SaaSOps My IT writing experience The future is already here - it’s just not evenly distributed - William Gibson
  5. 5. #SaaSOps People Attracting Talent Recruiting Talent Developing People Eliminating Talent Debt Teamwork Process Service Management Application Dev & Maintenance API Governance Data Management Security Culture Compliance Technical Debt Workflow Automation IT Governance Technology Application Proliferation Infrastructure Abstraction Cost Control The Virtual Workplace Automation First Mentality Vendor Ecosystem Leverage Business Process Prescience Truth from the Valley A Preview of Coming Attractions
  6. 6. #SaaSOps Process Service Management Application Dev & Maintenance API Governance Data Management Security Culture Compliance Technical Debt Workflow Automation IT Governance Technology Application Proliferation Infrastructure Abstraction Cost Control The Virtual Workplace Automation First Mentality Vendor Ecosystem Leverage Business Process Prescience Truth from the Valley A Preview of Coming Attractions People Attracting Talent Recruiting Talent Developing People Eliminating Talent Debt Teamwork
  7. 7. #SaaSOps Application Proliferation
  8. 8. #SaaSOps Application Proliferation How to provide leadership? • Pick your battles (differentiate systems of record from systems of engagement) • Follow the money • Safeguard the corporation • Provide the glue • Report on utilization
  9. 9. #SaaSOps Infrastructure Abstraction
  10. 10. #SaaSOps Infrastructure Abstraction
  11. 11. #SaaSOps Building a Security Culture Within IT
  12. 12. #SaaSOps Essential Elements of an Effective Cyber Security Policies Operational Controls Work Rules & Procedures Technology Tools Dedicated Staff Building a Security Culture Within IT
  13. 13. #SaaSOps Essential Elements of an Effective Cyber Security Culture Organization-Wide Awareness of Cyber Risks and Vulnerabilities Policies Operational Controls Work Rules & Procedures Technology Tools Dedicated Staff Routine Discussion of Security-Related Issues & Concerns in Standard IT Processes Building a Security Culture Within IT
  14. 14. #SaaSOps Building a Security Culture Within IT Teach Awareness Manage Vulnerabilities TalkMeasure Personalize Penalize Behavioral triggers that can create a flywheel effect
  15. 15. #SaaSOps Compliance • Controls engineering • Controls architecture • Executive oversight • Dedicated resources • Automation Critical success factors:
  16. 16. #SaaSOps Automation First Mentality Automation technologies • Application-embedded tools • Generic tools • Orchestration engines • Robotic process automation(RPA) • ML-enabled RPA
  17. 17. #SaaSOps The perils of being an NFL coach (or IT leader!) Why are NFL coaches fired? • Failure to recruit, develop and manage talent • Failure to innovate and react to change • Failure to intervene when things start going wrong • Failure to develop effective working relationships with business leaders
  18. 18. #SaaSOps How to gauge your personal development as IT leaders People Skills Technical Expertise Business Knowledge
  19. 19. #SaaSOps “When the winds of change blow, some people build walls and others build windmills” Chinese Proverb

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