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ALTITUDE 2019 | Corporate Engineer: The New IT Admin

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The notion that IT is only important when stuff breaks is outdated. IT is now the gatekeeper and enabler of business solutions and productivity. Join Blair Sammons, Lead of Corporate Engineering at Weedmaps, for a deep dive into the core skills you need as the IT industry shifts and how to leverage these skills to uplevel your career.

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ALTITUDE 2019 | Corporate Engineer: The New IT Admin

  1. 1. Corporate Engineering The New IT Admin Blair Sammons, Head of Corporate Engineering @ WeedMaps
  2. 2. Who am I?
  3. 3. What is Weedmaps?
  4. 4. IMAGE SLIDE
  5. 5. ● Over 500 users ● Mixed OS Environment ● High Risk Industry ● Global Presence ○ Irvine, CA ○ Los Angeles ○ Barcelona ○ Berlin ○ Boston ○ Denver ○ New York ○ Phoenix ○ Toronto Weedmaps
  6. 6. What is Corporate Engineering?
  7. 7. What is Corporate Engineering?
  8. 8. Justin McWilliams software engineer in Google's corporate engineering department “The company currently has over 32,000 employees, almost twice as many as it did in 2008. Because of this rapid growth, the company's IT staff, which is not growing at the same pace, has to keep scalability in mind when setting up operations.” "We have to find other ways to scale. We try to scale by building [in] automation and self-service, as opposed to just throwing more people at the problem,"
  9. 9. What is Corporate Engineering?
  10. 10. Scale for me, but none for you.
  11. 11. 2003 Average: 27:1 2008 Average: 136:1 Ideal: 82:1 >1000: 118:1 Ideal: 82:1 250-500: 131:1 Ideal: 64:1 SCALE FOR ME, NONE FOR YOU 2019 Average: 200:1 Ideal Simple: 70:1 Ideal Complex: 45:1
  12. 12. "We have to find other ways to scale. We try to scale by building [in] automation and self- service, as opposed to just throwing more people at the problem,"
  13. 13. Dolla Dolla Bills
  14. 14. "Let’s move to the cloud so we don’t have any on- prem stuff to waste money/people on" - Some CEO, probably
  15. 15. "cloud services can initially be more expensive than running on-premises data centers. [However, it also proves that] cloud services can become cost-effective over time if organizations learn to use and operate them more efficiently."
  16. 16. “While the savings on infrastructure costs over time may look appealing, organizations should bear in mind that the overall ROI may be still negative in the short term due to the hefty investments in transformation and the long tail of on-premises data center costs.”
  17. 17. So… What is Corporate Engineering?
  18. 18. How did we get here?
  19. 19. "Tech Support is just a cost center." - Some C-Suite, probably
  20. 20. 20191994
  21. 21. 20191994 ● W3C was founded ● PHP was first introduced ● CSS was first being concepted ● Hotwired sold the first online ad ● Yahoo and Amazon were founded
  22. 22. 20191994 ● W3C was founded ● PHP was first introduced ● CSS was first being concepted ● Hotwired sold the first online ad ● Yahoo and Amazon were founded 1984
  23. 23. How did we get here?
  24. 24. Change your thinking, to change the department.
  25. 25. We are skilled, creative, and inclusive technology leaders on a new team at [Insert Your Company Name Here]. The Corporate Engineering team serves a variety of enterprise-wide technology functions that make our users more productive, streamline business operations, support corporate technology infrastructure, and align our many distributed technology investments.
  26. 26. ● Systems and Services. We provide and support robust and scalable systems, platforms, and SaaS offerings for our global user base. ● Custom Solutions. We create new tools for our users, so they are productive and efficient. ● Business Engagement. We liaise effectively across the business and distributed technology teams to understand and align on technology needs and directions. Corporate Engineering leads three primary functions:
  27. 27. To succeed on this team, you’ll need to be experienced, love technology, understand how business needs can be addressed through IT, and enjoy proactively building relationships with colleagues across the business. You’ll be passionate about being a part of a diverse and inclusive team and helping them do great things.
  28. 28. We are skilled, creative, and inclusive technology leaders on a new team at [Insert Your Company Name Here]. The Corporate Engineering team serves a variety of enterprise-wide technology functions that make our users more productive, streamline business operations, support corporate technology infrastructure, and align our many distributed technology investments. Corporate Engineering leads three primary functions: ● Systems and Services. We provide and support robust and scalable systems, platforms, and SaaS offerings for our global user base. ● Custom Solutions. We create new tools for our users, so they are productive and efficient. ● Business Engagement. We liaise effectively across the business and distributed technology teams to understand and align on technology needs and directions. To succeed on this team, you’ll need to be experienced, love technology, understand how business needs can be addressed through IT, and enjoy proactively building relationships with colleagues across the business. You’ll be passionate about being a part of a diverse and inclusive team and helping them do great things. Corporate Engineering Manifesto
  29. 29. We are skilled, creative, and inclusive technology leaders on a new team at [Insert Your Company Name Here]. The Corporate Engineering team serves a variety of enterprise-wide technology functions that make our users more productive, streamline business operations, support corporate technology infrastructure, and align our many distributed technology investments. Corporate Engineering leads three primary functions: ● Systems and Services. We provide and support robust and scalable systems, platforms, and SaaS offerings for our global user base. ● Custom Solutions. We create new tools for our users, so they are productive and efficient. ● Business Engagement. We liaise effectively across the business and distributed technology teams to understand and align on technology needs and directions. To succeed on this team, you’ll need to be experienced, love technology, understand how business needs can be addressed through IT, and enjoy proactively building relationships with colleagues across the business. You’ll be passionate about being a part of a diverse and inclusive team and helping them do great things. CORPORATE ENGINEERING MANIFESTO
  30. 30. You Can Only Change You
  31. 31. Problem ● Cyber Security IT ● Security Policies ● Remove Admin Accounts ● Push MFA ● Corporate AV Policy ● BYOD Restrictions ● Blanket email sent to: allhands@companyname Corporate Engineering ● Partner with users to identify risk ● As little disruption as possible ● Ensure users are protected ● Communicate on channels the team actually relies on IT vs CORP ENGINEERING
  32. 32. Customer Focus
  33. 33. Companies that are customer-focused have a culture dedicated to meeting all of their customers' needs. They ensure all facets of the business prioritize customer satisfaction as the primary concern. Customer-focused companies develop close relationships with their customer base and are deeply invested in customer success.
  34. 34. Solve for a specific customer need. 1
  35. 35. Always look for product improvements. 2
  36. 36. Make the customer part of the brand. 3
  37. 37. Be proactive when communicating changes. 4
  38. 38. Go above and beyond with customer service. 5
  39. 39. Build up trust with your customers. 6
  40. 40. Respond to the changes in your industry. 7
  41. 41. Crave your customers’ feedback. 8
  42. 42. Invest in your employees’ growth. 9
  43. 43. The customer’s experience is key. 10
  44. 44. 1 - Solve for a specific customer need. 2 - Always look for product improvements. 3 - Make the customer part of the brand. 4 - Be proactive when communicating changes. 5 - Go above and beyond with customer service. CUSTOMER FOCUS 6 - Build up trust with your customers. 7 - Respond to the changes in your industry. 8 - Crave your customers' feedback. 9 - Invest in your employees' growth. 10 - The customer's experience is key.
  45. 45. We are skilled, creative, and inclusive technology leaders on a new team at [Insert Your Company Name Here]. The Corporate Engineering team serves a variety of enterprise-wide technology functions that make our users more productive, streamline business operations, support corporate technology infrastructure, and align our many distributed technology investments. Corporate Engineering leads three primary functions: ● Systems and Services. We provide and support robust and scalable systems, platforms, and SaaS offerings for our global user base. ● Custom Solutions. We create new tools for our users, so they are productive and efficient. ● Business Engagement. We liaise effectively across the business and distributed technology teams to understand and align on technology needs and directions. To succeed on this team, you’ll need to be experienced, love technology, understand how business needs can be addressed through IT, and enjoy proactively building relationships with colleagues across the business. You’ll be passionate about being a part of a diverse and inclusive team and helping them do great things. CORPORATE ENGINEERING MANIFESTO
  46. 46. Corporate Engineering

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