1. QuestBack
Product Overview
Conduct more research in less time
Gain deeper, more truthful insights
Increase customer satisfaction & loyalty
Identify actionable, event-driven feedback
Achieve better financial performance
QuestBack is a market leader of enterprise feedback management, customer experience man-
agement, social CRM and market research for businesses of any size. Through its costeffective
SaaS platform, Questback offers a single platform for organizations to gain real time insight by
capturing feedback and tracking behavior of customers, employees and partners, in order to
drive better business decisions.
We help agency and corporate researchers do more with less – to engage audiences for reli-
able insights that have a direct benefit on the company bottom line.
© QUESTBACK
ALL RIGTHS RESERVED
Creating the winners of the experience economy
Integrated Research Platform
For engaging online, offline
and mobile research
Online Surveys
Research Panels
Customer Feedback Communities
Advocacy Networks
Mobile Research
To capture, track and measure feedback:

2. QuestBack provides online survey solutions,
panel solutions and social CRM solutions - web-based
services for relationship development through the collection,
analysis, and follow-up of business critical information.
Contact Us
QuestBack
1000 Lafayette Boulevard
Suite 207
Bridgeport, CT 06604
Tel: 1 (203) 690-1052
Fax: 1 (203) 296-9893
info.us@questback.com
www.questback.com
www.friendsoffeedback.com
Product Overview
Survey:
EFS Survey is one of the most
sophisticated survey tools on the
market
• Design surveys of all types from
simple to high complexity
• Upload multi-media (images,
videos, audio & Flash)
• Import respondent lists & easily
manage fieldwork
Panel:
EFS Panel is a professional
platform for managing online panels
and feedback communities
• Manage panels or communities
of thousands of people with
precision
• Encourage participation in
panel or community websites
with video, photos, blogs and
discussion forums
• Integrate with social media
platforms like Facebook to
extend reach and visibility
Community:
EFS Community is a
professional platform to engage
customers in qualitative and
interactive feedback projects.
It captures the voice of the customer,
gaining deep customer insights.
• Engage members through
forums, chats, blogs, videos,
and more
• Create and manage community
website with an integrated
content management system
• Add rich media content like
YouTube videos and Flickr
image galleries
Social Insight Connect:
Social Insight Connect is a unique
engagement and feedback platform
that seamlessly integrates with
Facebook.
• Interact with fans directly and
privately
• Track insights over time
• Provide ROI of social media
Mobile:
EFS Mobile Extension enables
brands to engage consumer’s
on-the-go.
• Extend any survey or community
to mobile devices
• Capture feedback “in the
moment”, e.g. at events or
point-of-sale locations
• Increase response rates
Reporting+:
EFS Reporting+ is an easy-to-use yet
powerful table and chart generator
that can be used both for ad-hoc
reporting as well as for simple, fast
evaluations. Reports can be deployed to
key stakeholders with a single click.
• Integrate quantitative survey
answers and open ended text
fields in one single report
• Create easy cross tabulations
for quick data exploration and
drill down data analysis
• Export reports to HTML, PPT,
XLS and PDF
Professional
Services:
Experienced
consultants can
manage your
surveys and panel
communities for you;
Support is thorough
and high quality –
and available 24/7.