1. Product Overview
QuestBack
Creating the winners of the experience economy
Conduct more research in less time
Gain deeper, more truthful insights
Increase customer satisfaction & loyalty
Identify actionable, event-driven feedback
Achieve better financial performance
QuestBack is a market leader of enterprise feedback management, customer experience man-
agement, social CRM and market research for businesses of any size. Through its costeffective
SaaS platform, Questback offers a single platform for organizations to gain real time insight by
capturing feedback and tracking behavior of customers, employees and partners, in order to
drive better business decisions.
We help agency and corporate researchers do more with less – to engage audiences for reli-
able insights that have a direct benefit on the company bottom line.
Integrated Research Platform
To capture, track and measure feedback:
Online Surveys
Research Panels
Customer Feedback Communities
Advocacy Networks
Mobile Research
For engaging online, offline
and mobile research
© QUESTBACK
ALL RIGTHS RESERVED

2. Product Overview
Survey: Social Insight Connect:
EFS Survey is one of the most Social Insight Connect is a unique
sophisticated survey tools on the engagement and feedback platform
market that seamlessly integrates with
Facebook.
• Design surveys of all types from
simple to high complexity • Interact with fans directly and
• Upload multi-media (images, privately
videos, audio & Flash) • Track insights over time
• Import respondent lists & easily • Provide ROI of social media
manage fieldwork
Panel: Mobile:
EFS Panel is a professional EFS Mobile Extension enables
platform for managing online panels brands to engage consumer’s
and feedback communities on-the-go.
• Manage panels or communities • Extend any survey or community
of thousands of people with to mobile devices
precision • Capture feedback “in the
• Encourage participation in moment”, e.g. at events or
panel or community websites point-of-sale locations
with video, photos, blogs and • Increase response rates
discussion forums
• Integrate with social media
platforms like Facebook to
extend reach and visibility
Professional
Community: Reporting+: Services:
EFS Community is a EFS Reporting+ is an easy-to-use yet Experienced
professional platform to engage powerful table and chart generator consultants can
customers in qualitative and that can be used both for ad-hoc manage your
interactive feedback projects. reporting as well as for simple, fast surveys and panel
It captures the voice of the customer, evaluations. Reports can be deployed to communities for you;
gaining deep customer insights. key stakeholders with a single click.
Support is thorough
and high quality –
• Engage members through • Integrate quantitative survey
and available 24/7.
forums, chats, blogs, videos, answers and open ended text
and more fields in one single report
• Create and manage community • Create easy cross tabulations
website with an integrated for quick data exploration and
content management system drill down data analysis
• Add rich media content like • Export reports to HTML, PPT,
YouTube videos and Flickr XLS and PDF
image galleries
Contact Us QuestBack provides online survey solutions,
QuestBack panel solutions and social CRM solutions - web-based
1000 Lafayette Boulevard services for relationship development through the collection,
Suite 207 analysis, and follow-up of business critical information.
Bridgeport, CT 06604
Tel: 1 (203) 690-1052
www.questback.com
Fax: 1 (203) 296-9893 www.friendsoffeedback.com
info.us@questback.com