BAS 284: Applied Management Skills (4226_E0Z1) CHAPTER 7 1.When a message needs to be sent, a communicator __________ the message according to his or her own perceptions, experiences, and abilities. Multiple Choice encodes interprets decodes modulates 2. In a two-way communication process, __________ allows the receiver to show the sender that he or she is paying attention and clearly understands the messages being sent. Multiple Choice selective expectation noise feedback modulation 3. Which of the following is a benefit of oral communication? Multiple Choice It is the best choice when a large amount of complex information must be delivered. It provides an automatic two-way exchange and makes immediate feedback possible. It enables participants to better remember the major points that were made even after the meeting concludes. It eliminates the need for taking minutes during a meeting or entering personal notes about follow-up actions in a day planner. 4. In terms of sending messages, individuals who are kinesthetic Multiple Choice have to hear the message to learn it. need to read the message or see it on paper. need to have hands-on use or personal practice to learn. have to get full background information before processing what others are saying. 5. Which of the following forms of communication is characterized by fairness, directness, honesty, and tact and sensitivity? Multiple Choice passive communication assertive communication aggressive communication one-way communication 6. Identify an example of an organizational barrier to communication. Multiple Choice physical distraction semantics media selection perceptions 7. Mathew, a manager, tells one of his subordinates, Emily, that she is irresponsible and does not make valuable contributions to the team. Which form of communication has Mathew used in the given example? Multiple Choice passive communication active communication empathetic communication aggressive communication 8. Which of the following is a drawback of written communication? Multiple Choice It is not a cost-efficient way to send a message to a large number of individuals. It is prone to misinterpretation and inaccuracy and can result in a lengthy exchange. It is the least preferred method for sending precise or complex information. It is not as binding as an oral recall of events. 9. Individuals who ask questions and get full background information before processing what others say are __________ in nature. Multiple Choice didactic kinesthetic visual auditory 10. In the course of preparing a project proposal, Barry selects his medium of communication on the basis of factors such as whether it allows for multiple cues ranging from combined visual and audio to limited visual. In this scenario, which of the following factors is Barry using to evaluate potential media choices? Multiple Choice language source channel feedback type of communication 11. An "I" message consists of three parts: the specific behavior, the resulti.

1. BAS 284: Applied Management Skills (4226_E0Z1)
CHAPTER 7
1.When a message needs to be sent, a communicator __________ the message according to his
or her own perceptions, experiences, and abilities.
Multiple Choice
encodes
interprets
decodes
modulates
2.
In a two-way communication process, __________ allows the receiver to show the sender that he
or she is paying attention and clearly understands the messages being sent.
Multiple Choice
selective expectation
noise
feedback
modulation
3.
Which of the following is a benefit of oral communication?
Multiple Choice
It is the best choice when a large amount of complex information must be delivered.
It provides an automatic two-way exchange and makes immediate feedback possible.
It enables participants to better remember the major points that were made even after the meeting
concludes.

2. It eliminates the need for taking minutes during a meeting or entering personal notes about
follow-up actions in a day planner.
4.
In terms of sending messages, individuals who are kinesthetic
Multiple Choice
have to hear the message to learn it.
need to read the message or see it on paper.
need to have hands-on use or personal practice to learn.
have to get full background information before processing what others are saying.
5.
Which of the following forms of communication is characterized by fairness, directness, honesty,
and tact and sensitivity?
Multiple Choice
passive communication
assertive communication
aggressive communication
one-way communication
6.
Identify an example of an organizational barrier to communication.
Multiple Choice
physical distraction
semantics
media selection
perceptions

3. 7.
Mathew, a manager, tells one of his subordinates, Emily, that she is irresponsible and does not
make valuable contributions to the team. Which form of communication has Mathew used in the
given example?
Multiple Choice
passive communication
active communication
empathetic communication
aggressive communication
8.
Which of the following is a drawback of written communication?
Multiple Choice
It is not a cost-efficient way to send a message to a large number of individuals.
It is prone to misinterpretation and inaccuracy and can result in a lengthy exchange.
It is the least preferred method for sending precise or complex information.
It is not as binding as an oral recall of events.
9.
Individuals who ask questions and get full background information before processing what
others say are __________ in nature.
Multiple Choice
didactic
kinesthetic
visual
auditory
10.

4. In the course of preparing a project proposal, Barry selects his medium of communication on the
basis of factors such as whether it allows for multiple cues ranging from combined visual and
audio to limited visual. In this scenario, which of the following factors is Barry using to evaluate
potential media choices?
Multiple Choice
language source
channel
feedback
type of communication
11.
An "I" message consists of three parts: the specific behavior, the resulting feeling you
experienced because of the behavior, and the
Multiple Choice
tangible effect on you.
verbal response to it.
indirect connotations of that message.
nonverbal aspect of the message.
12.
The intentional manipulation of information to make it more favorable to the receiver is known
as
Multiple Choice
sensing.
encoding.
decoding.
filtering.
13.

5. Which of the following is true of communication?
Multiple Choice
Feedback is an essential component of one-way communication.
Focusing one's attention on a single communication at a time will decrease errors.
An important point to remember when communicating is that reason is synonymous with
emotion.
Written communication is the most preferred form of communication for managers.
14.
Which of the following is true of multitasking?
Multiple Choice
It helps reduce errors.
It improves the quality of communication.
It is opposed in all industries.
Studies suggest that it causes a good deal of stress.
15.
Which of the following refers to any distortion factor that blocks, disrupts, or distorts the
message sent to the receiver, interfering with the communication process?
Multiple Choice
filter
crosstalk
noise
semantics
16.
Which of the following statements is true about electronic communication?

6. Multiple Choice
It is most useful when team members are working in the same location.
It is well-suited for conveying brief messages quickly to one or more people.
It should be the primary medium when the message that needs to be sent requires additional
dialogue.
It should not be used when fast turnaround time is a necessity.