Graduate Internship Report Status Of Motivate Employees at company

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MINISTRY OF EDUCATION & TRAINING
HOCHIMINH CITY UNIVERSITY OF TECHNOLOGY
Graduate Internship Report
Status Of Motivate Employees At Tuan Thanh Thao
Co,..Ltd
Subject: Business Administration
Ho Chi Minh City, 2023

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MINISTRY OF EDUCATION & TRAINING
HOCHIMINH CITY UNIVERSITY OF TECHNOLOGY
GRADUATE INTERNSHIP REPORT
STATUS OF MOTIVATE EMPLOYEES AT TUAN
THANH THAO CO,..LTD
Subject: Business Administration
Instructor : Nguyen Lan Huong
Student’s name : Nguyen Manh Tuan
Student’s ID: : 1411142059 Class: 14DQTQ03

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Ho Chi Minh City, 2023
COMMENTS OF THE SUPERVISOR
Student’s full name: Nguyễn Mạnh Tuấn
Student’s ID : 1411142059
Academic Year : 2014-2023
1. Duration
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3. Responsibility and Discipline awareness
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4. Results
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5. General comments
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Supervisor

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COMMENTS OF THE INSTRUCTOR
Student’s full name: Nguyễn Mạnh Tuấn
Student’s ID : 1411142059
Academic Year : 2014-2023 7
1. Duration
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2. Department
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3. General comments
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Instructor

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TABLE OF CONTENT
ACKNOWLEDGEMENT ............................................Error! Bookmark not defined.
COMMENTS OF THE SUPERVISOR..........................................................................ii
COMMENTS OF THE INSTRUCTOR........................................................................iii
TABLE OF CONTENT .................................................................................................iv
INTRODUCTION...........................................................................................................1
CHAPTER 1: OVERVIEW OF TUAN THANH THAO COMPANY..........................2
1.1.Brief Description of the Tuan Thanh Thao company...........................................2
1.2 : Functtion and Missions. .....................................Error! Bookmark not defined.
1.2.1 : Functions...........................................................................................................2
1.2.2. Missions............................................................................................................2
1.3 : Organization Structure of Tuan Thanh Thao......................................................3
1.4. Personnel movement status...................................................................................5
1.5. Business Operation Performance of Tuan Thanh Thao for the period 2015-
2017 .............................................................................................................................6
CHAPTER 2: STATUS OF MOTIVATE EMPLOYEES AT TUAN THANH
THAO CO,..LTD ............................................................................................................8
2.1.Working environment............................................................................................8
2.1.1.Physical environment. .....................................................................................8
2.1.2.Social environment..........................................................................................8
2.2.Motivation..............................................................................................................9

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2.3.Leadership............................................................................................................10
2.4.Training................................................................................................................11
2.5.Current situation of some companies in Vietnam. ..............................................12
2.5.1.High efficiency of employees in some company in Vietnam. ......................12
2.5.2.Low efficiency of employees in some company in Vietnam........................13
2.6.Comparing current situation of Tuan Thanh Thao Company with other
companies in Vietnam. ..............................................................................................13
2.6.1.Finer points....................................................................................................13
2.6.2.Worse points..................................................................................................14
2.7.Advantages and disadvantages. ...........................................................................14
2.7.1.Advantages. ...................................................................................................14
2.7.2.Disadvantages................................................................................................14
CHAPTER 3: SUGGESTIONS....................................................................................16
3.1.Expressing personal viewpoints about factors affecting efficiency of
employees at Tuan Thanh Thao Company. ...............................................................16
3.2.Objectives of improving efficiency of employees...............................................16
3.3.Proposing solutions for Tuan Thanh Thao Company’s current issues of
employees’ efficiency................................................................................................16
3.3.1.Fixing deficiencies. .......................................................................................17
3.3.2.Improving factors affect on efficiency of employees....................................17
CONCLUSION.............................................................................................................20
REFERENCES..............................................................................................................21
PHỤ LỤC......................................................................................................................22

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1
INTRODUCTION
Motivation issues for workers are more and more interested in the business of our
country today. The organization is a collective of workers in which they
work and contribute for the common good of making the organization grow
and prosper in the marketplace. In return, workers will receive rewards both
physically and mentally from the organization. So, in essence, motivational
work is an investment that both sides benefit. In fact, motivational work at
Tuan Thanh Thao Co,..Ltd has been implemented, but still has not achieved
the desired results and has not stimulated the workers to do their best for The
average productivity is still low. With the above obstacles, during the
internship at the company, to find out the fact i chose the topic: "Status of
motivate employees at TUAN THANH THAO CO,..LTD

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CHAPTER 1: OVERVIEW OF TUAN THANH THAO
COMPANY
1.1.Brief Description of the Tuan Thanh Thao company.
Trade name: TUAN THANH THAO co., LTD
Tax code: 0303392194
Address: 609 Nguyen Duy Trinh, Binh Trung Dong Ward, 2 District, Ho Chi
Minh City
Account Number: 6280421101230015
• business license: 0303392194 - date of issue: 29.7.2004
• date of operation: 01/08/2004
• Phone: 0822427457 - Fax: 37437390
• Director: NGUYEN DUC QUE
• Active Date: 01/10/2009
Field operations: the Interior distribution.
Vision: leading the field of Interior distribution segment of the Middle-senior in
Vietnam.
Mission: to shorten the distance of space and time, potential and capacity.
1.2. Functions and Missions
1.2.1. Functions
According to business category in the business registration license and purpose
of establishment.
- Business furniture for offices, houses ...
- Interior design.
1.2.2. Missions
For customers:

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Implementation of the warranty service, the customer care with the right
rules and contracts. Distribution of industrial products in order to satisfy the
diverse needs of customers.
For companies:
Use capital efficiently and capital development, implement business
objectives. The mission to shorten the distance of space and time, potential and
capacity. Build long term business strategies. Serious Executive safe mode of
labor, social security, protection of the environment at the same time attention to
the interests of workers.
1.3 Organization Structure of Tuan Thanh Thao
This is chart of Tuan Thanh Thao organizational structure
Chart 1.1: Organizational Structure
Director is the top power of Tuan Thanh Thao that directly manage five
departments consisting of sales department, technical department, R&D
department, accounting department and department of general administration.
Roles of Director
The director plays an important roles and responsibilities in the company.
Essentially, he has the right to hire all employees, as well as assessing the overall
direction and strategy for his company. Moreover, he acts on behalf of the
shareholders to run the day to day affairs of Tuan Thanh Thao. The director is
accountable to the shareholders. Each year the company will hold an annual
Directorate
Sales
Department
Technical
Department
Import-
Export
Department
Marketing
Department
Accounting
Department

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general meeting at which the directors provides a report to shareholders on the
performance of Tuan Thanh Thao.
Roles of Sales Department
Sales department is one of the most important department in Tuan Thanh
Thao. The sales staff are in charge of looking for the sales opportunities with the
existing and new customers to sell products and services. Whenever, the
company has a meeting, they will organize effective presentation to their
customers for their target products. The sales manager takes responsibilities to
identify the target budget for each year with following-up percent of the budget
realization each quarter of year. To do this, sales manager has to definite business
opportunities with each customer to be considered in the target budget or forecast
list. Moreover, they should development the rapports with all existing and new
customers to know their future plan as well as co-ordination with sales
Department to reach the strategic goals.
Roles of Technical Department
Technical Department is responsible for diagnosing any hardware or
software faults with these systems and will solve the issues either in person or
over the phone. By the way, they are in charge of installation and configuration
of a company’s computer hardware operating systems and applications. Every
day, IT staff have to maintenance and monitor computer networks and systems,
as well as testing and evaluating new technology. In addition, they performing
electrical safety checks on the company’s computer equipment.
Roles of Marketing Department
Tuan Thanh Thao marketing department has overall responsibility for its
growing revenue, increasing market share and contributing to the company
growth and profitability.
The Marketing team does the research that aims to identify market
opportunities and gain a better understanding of customer needs. They also do
the survey to understand competitors’ strengths and weaknesses so they can take

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action to protect Tuan Thanh Thao business with their current customers or win
business from weaker competitors. Moreover, the marketing department works
with internal or external product development teams from technical department
to develop new products or improve existing ones. They also plan campaigns and
develop communications material to promote vale products to customers and
prospects. In addition, Tuan Thanh Thao marketing department is responsible for
organizing events, such as exhibitions, seminars, sales conferences or customer
hospitality events.
Roles of Accounting Department
This is an important department in Tuan Thanh Thao. There are some
specific roles that the accounts maintain great relationships with vendors. the
essential roles and duties of virtually any accounting staff include some working
as below
 Firstly, they have to make money out. It means that they are in
charge of making payments and keeping the bills paid
 Secondly, they have to make money in. It means that they are in
charge of processing incoming payments
 Thirdly, they have to make payroll to make sure that everyone gets
paid on time.
 Fourthly, they have to do report. It means that they are preparing
financial reports such as profit and loss, balance sheets and budgets
 Lastly, they have to control finance.
Roles of General Administration Department
General Administration Department occupies an important in Tuan Thanh
Thao. The department is incharge of providing comprehensive administrative
planning, leadership and organizational, as well as development of all
departments in the company. They also evaluate performance of all department
heads and their operations. In addition, administering all laws and policies
established is their responsibilities in Tuan Thanh Thao.

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1.4.Personnel movement status
Table 1.1. The number of staff at Tuan Thanh Thao co,.. Ltd
(Source: Human resources Department)
Number of employees 3 years 2015-2017 ascending, demonstrates that
companies are increasingly developing scale operation, indeed, Tuan Thanh Thao
company has opened a number of products and increase the number of sales staff
to market development activities, Tuan Thanh Thao company has opened three
more stores and offering goods for some supermarket, so the force management
and staff employees working increasingly recruit more
1.5. Business Operation Performance of Tuan Thanh Thao for the period
2015-2017
Through three years of business activities, Tuan Thanh Thao achieved the profit
which in more and more increasing during three years, as in table 1.1
Table 1.2 Revenue - Cost - Profit
Unit: Billion VND
Gender
2015 2016 2017
(%) (%) (%)
Male 23 43,3 26 38,2 27 38,8
Female 30 56,6 42 61,7 45 62,3
<30 age 26 49,1 38 55,9 42 58,3
30-45 age 21 39,6 24 35,3 24 33,3
>45 age 6 11,3 6 8,8 6 8,3
University-
College
16 30,2 23 33,8 25 34,7
Intermediat
e
14 26,4 19 27,9 19 26,4
Labourer 23 43,4 26 38,2 28 38,9
Total 53 100 68 100 72 100

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Target 2015 2016 2017
Compare 2015 to
2017
Compare 2016 to
2015
Absolute Relative
(%)
Absolute Relative
(%)
Revenue 101,72 120,45 135,53 18,73 18,42 15,08 12,52
Cost 90,96 105,49 109,63 14,53 15,97 4,14 3,93
Profit before
tax
10,76 14,97 25,90 4,21 39,08 10,93 73,08
Net profit 2,48 3,55 4,17 1,07 43,35 0,62 17,45
(Source: Accounting Department)
In general, the business performance of the company is quite successful, turnover
has increased continuously over the years. In 2017, the company's revenue
reached 101.72 billion. In 2015, the company expanded its business scope, found
new customers, revenue increased 15.08% compared to 2017, reached 120.45
billion. In 2016, Vietnam officially opened its doors for the logistics industry
(from January 11, 2017), competition in the forwarding market has been fiercer,
so the revenue growth rate is lower than in 2015, However, revenue was still
high at 135.53 billion dong.
Along with the increase in sales, the company's cost has also increased over the
years. In 2017, the total cost of the company is 90.96 billion. In 2015, the total
cost increased by 15.97% compared to 2017, at 105.49 billion. By 2016, due to
many efforts to cut costs of the board and all employees, the cost increased only
3.93% compared to 2015, at 109.63 billion.
The continuous fluctuations in revenue and expenses made the company's profits
continue to fluctuate, but with the increase in revenue with the stronger margin
has made the profit increase continuously over the years. Pre-tax profit in 2015
reached 10.76 billion, and by 2015 increased 39.08% to 14.97 billion. In 2016,

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profit continued to increase sharply, up 73.08% against 2017, reached 25.90
billion.

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CHAPTER 2: STATUS OF MOTIVATE EMPLOYEES AT
TUAN THANH THAO CO,..LTD
2.1.Working environment.
2.1.1.Physical environment.
- Equipment in the workplace: Equipment in the workplace of officer are
quite adequate and amenities. Not only saves time, it shows employees
that company care about giving them the best tools available. Each room
is equipped with air conditioners, fixed telephones... Each employee has
their own desk, separate computers connected internal network. Working
rooms of manager are arranged next to that department and they can
connect together over the glass wall. Such arrangements have helped the
company save a lot of time and costs, conducting strict management,
exchange data easily, contribute to improving efficiency.
- Because every room has air conditioners, employees feel that their work
space becomes more comfortable and they can focus on their work.
- The dominant colors of the company are green and white. It gives
employees a feeling of lightness, comfortable, friendly and dynamic.
- Tuan Thanh Thao Company has open space design which help employees
easily in communication and increases interaction between employees,
thereby leading to improve employees’ satisfaction, enhance morale and
increase efficiency of employees.
2.1.2.Social environment.
- Tuan Thanh Thao company always:
 Creating conditions for each individual the opportunity to assert
ourselves.

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 Creating a friendly, professional work environment and connect
directly with the leadership over the existing advanced technology
information system.
 Respecting and appreciating the contribution of each
individual in the overall success of Tuan Thanh Thao
Company.
 Constructing cultural work in a spirit of respect, solidarity, and share
the same objective of development.
- The working atmosphere is very good, very comfortable. The relationship
between individuals in each department with other departments is quite
good. Everyone has the spirit of unity, mutual assistance. All of these
things helps employee always have comfortable mentality, does not
deadlock. Therefore, efficiency of employees increases day by day.
2.2.Motivation.
- Salary and rewards: Tuan Thanh Thao Company believes that people are
company’s most valuable assets and are also an important, strategic
resource. Therefore, Tuan Thanh Thao Company views salaries as an
effective investment in the future. At Tuan Thanh Thao, employees can be
assured of fair, competitive wages.
 Salary: Salary for positions; wage for work efficiency; salary of 13th
month; allowances for the particular job position.
 Rewards: Rewards on Holidays and special events Tuan Thanh Thao;
rewards for achievement recurring and scheduled of individual or
group; rewards for technical innovations, improve the efficiency of
business operations.
- In particular, Tuan Thanh Thao Company recognizes and highly value of
each and every contribution from those within the Tuan Thanh Thao
family. Performance appraisals and attractive annual bonuses are designed

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to express appreciation for accomplishments and reflect the camaraderie
found within the Tuan Thanh Thao family.
- Additionally, health insurance scheme and transportation subsidies are just
some of the benefits of working for Tuan Thanh Thao company.
 Insurance: Social Insurance, Health, Unemployment prescribed by the
state.
 Other Benefits: Supported housing for seniority staffs; cheap housing
assistance for workers; lunch subsidies; support daily bus ; cultural
activities, arts and sports for staffs; the program for employees’ family:
family festival, reward the employees’ children who have good
academic achievement ...
2.3.Leadership.
- Together leadership and employees work, share and grow. At Tuan Thanh
Thao, employees are always respected, listened to and appreciated; each
and every employee is made to feel like an important link in the strong,
united Tuan Thanh Thao company chain. Leadership committed to
promptly recognizing and rewarding accomplishments - a strong
motivation to feel inspired at work and be ready to take on new
challenges.
- More than 8 years operation of the company, the leadership had made a lot
of right and wisdom decision to create the best working environment, the
best conditions for employees.
- Tuan Thanh Thao Company’s leadership often to visit departments, meet
and give employees the opportunity to comfortably present and try out
ideas, boost their creation. Valuing the opinions and listening to the
suggestions of employees before making a decision will show them that
they are part of a team and will give them a sense of contribution to the

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company. The more they feel that their voice is being heard, the more
efficiency they will create to the cause of a company.
- Every employee needs goals to strive for. Leadership of Tuan Thanh Thao
Company set specific and measurable goals with your employees, then
regularly monitor their progress toward achieving them.
- Every employee wants to do a good job. And when they do a good job,
employees want recognition from their bosses. Tuan Thanh Thao
Company’s leadership always rewards the employee who do completing
outstanding work to encourage them do better.
2.4.Training.
- Training programs help employees to grow and be equipped for the job.
For Tuan Thanh Thao Company, training and developing human
resources equates to a strategic investment in the company’s future. That
means that as a Tuan Thanh Thao employee, you will have the
opportunity to take part in relevant training programs that meet specific
needs and improve workplace efficiency as well as advance their own
career path.
- Providing continuous and diverse learning opportunities aims to develop
staffs up to professional heights match with career potential of each
person is how Tuan Thanh Thao Company training – the way that Tuan
Thanh Thao Company attract, retain and use talents at the same time with
respond operational needs of the new business production more and more
challenging.
- An employee is more likely to be productive when they understand what
exactly is expected from them and they are given the training to perform
such a task. The forms of training:
 Training of new staff: Company training new staff with training form
directly and focus in the factory then divided according to each

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Department needs. This is the period for employees to understand
general knowledge about the work of the whole company.
 Training planning: leadership of Department create favorable
conditions for employees were studied, costs throughout the training
process is taken from the cost of the Department, where employees are
working.
 Retraining: Retraining aims to improve quality, boost and improve
labor efficiency.
2.5.Current situation of some companies in Vietnam.
2.5.1.High efficiency of employees in some company in Vietnam.
- Vinamilk: is the biggest dairy company in Vietnam. Professional people,
dynamic environment. Besides, competitive salary including health
benefit, traveling and phone allowance is considerable.
- Viettel Group: Competitive working environment, have a great chance to
learn new experience, good salary, friendly leaders.

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- Techcombank: Friendly, open, dynamic and creative working
environment. Employees are trusted and empowered. Highly capable and
experienced management team comprising of local and international
banking experts. Techcombank has steadily enhanced strengths, retained
sustainable growth, and are ready for the next breakthrough in the years to
come.
- Novaland Group: one of the leading companies in the real estate industry
in Vietnam nowadays. Novaland offers to all the members a dynamic and
fair working environment with many opportunities to develop and
improve incomes. Policies on salary, reward and social benefits are highly
invested to attract and retain best employees so that all of the successes,
even the smallest one, are always recognized and rewarded deservedly. At
Novaland, Integrity – Efficiency – Professionalism is the core values that
are essential for every employee to develop and to aim to during their
work.
The above are just some of the company. Still having a lot of
companies which create high efficiency of employees in Viet Nam. They
have good working environment, great leadership, good training with
strength workforce who make big difference between companies.
2.5.2.Low efficiency of employees in some company in Vietnam.

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Beside, many company in Vietnam are not really create a good working
environment for employees, leadership are not actually listened to staff.
They are not focused on investment in human resources in order to create
maximum efficiency. I just tell some company name like FES Limited
Company (Binh Duong province), Trang An Securities (TAS), Ngoi Sao
Viet Investment and Trading Development Joint Stock Company (Ha
Noi), Hoang Hai Pharmaceutical joint stock company ( Ha Noi)…
2.6.Comparing current situation of Tuan Thanh Thao Company with other
companies in Vietnam.
2.6.1.Finer points.
- Well-established customer / partner relationships.
- Customer-centric business strategy.
- A domestic company with international vision and capacity.
- Large-scale production: Expansive network of factories located
throughout Vietnam, operating high-tech, self-contained production lines.
- Strong, passionate, highly skilled, well-trained workforce: In Footwear
business: 25,000 employees, 33 production lines with an annual capability
of 21 million pairs of shoes. In Handbags business: two modern, well-
managed factories with 6,700 employees and a production capability of 4
million bags and 6,800 models annually.
2.6.2.Worse points.
- Human resources are not really stable. The rate fluctuates relatively high,
employees levels and employee qualification are unequal, professional
qualifications is not high, the management was quite time consuming.
- About the identification of recruitment needs, there are limitations because
of job description of managers of Department has not been clear.
Therefore, causing the difficulties to the recruitment.

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2.7.Advantages and disadvantages.
2.7.1.Advantages.
- The Board of Directors and the Board room work sharp, dynamic,
accuracy in role management and operational direction of the company.
The Board of Directors and departments working keen, dynamic, accurate
in management roles and oriented company activities.
- Tuan Thanh Thao Company has abundant, strong, passionate workforce
with low labor costs. Employees have good qualities, have eager to learn,
have highly skilled contributing to boosting labor efficiency.
- Machines equipped modern reaches international standards. It is easy for
employees to work more.
These above favorable conditions are the motivation to help companies
survive and develop.
2.7.2.Disadvantages.
Besides the advantages, the company also exist the difficulties:
- Due to the overcrowding of human resources, Human resources manage
can not be avoided difficulties and shortcomings.
- Orders are not evenly distributed throughout the year, often focusing on
the beginning and the end of the year. Therefore, during this period,
company often had to work overtime. It is difficult for companies,
especially for workers to recreate labor power.
- Company has a good investment on equipment in production workshops
so the factory premises, machinery and equipment are new and modern
investment. Workers are equipped with adequate labor protection, full
factory conditions of light, ventilation holes, labor safety. However, due to
the frequent exposure with machinery, equipment and the impact of the
noise, in longer term, the impact on health and eyesight is unavoidable.

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- At the workshop, because of highly specialized feature, they often feel
monotonous when always repeated a job, they gradually lose the ability to
be creative.
- Because the factory performs the contract follow the request of the
customer, the quantity of goods change continuously. The majority of
workers are female so the numbers of workers are also unstable. Tuan
Thanh Thao have to find new employees monthly.

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CHAPTER 3: SUGGESTIONS
3.1.Expressing personal viewpoints about factors affecting efficiency of
employees at Tuan Thanh Thao Company.
In my opinion, Tuan Thanh Thao Company have created and maintained
good factors affecting efficiency of employees. Company providing
adequate modern facilities and necessary equipment for job. It created
good and comfortable conditions to employees promoting to the best
abilities at work. Friendly, social work environment help relationship
between leadership and employees, employees and employees are closer.
Everybody is easily in communication, interactivity. Leadership is close,
pleasant to listen to employees’ opinion, idea. For Tuan Thanh Thao
Company, training and developing human resources are especial attention.
Treatment regime employees are very good with many rewards, incentive
and so on. It shows the interest of leadership to employees. All of these
things helps employees want long-term commitment with company and
make further efforts to create greater work efficiency, contributing to
build a develop and strong Tuan Thanh Thao Company.
3.2.Objectives of improving efficiency of employees.
- Helping company create higher labor efficiency, enhance revenue and
profitability, helping the company develop further.
- Helping employees confidence in their own capacity, continue to learn
and improve skills, create a comfortable living, raising incomes and
improving the quality of life.
- Thereby, improving the quality of human resources for society, for the
country.
3.3.Proposing solutions for Tuan Thanh Thao Company’s current issues of
employees’ efficiency.

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3.3.1.Fixing deficiencies.
- Due to the overcrowding of human resources, Tuan Thanh Thao Company
needs to take measures to manage human resources stricter, clearer.
- Because the factory performs the contract follow the request of the
customer, the quantity of goods change continuously and the majority of
workers is female, so the number of workers are also unstable. Tuan
Thanh Thao company have to find new employees monthly. The
temporary workers are difficult to work our best for the company.
Therefore, Tuan Thanh Thao company should training a stable and high-
qualifications workforce for the company, create cohesion with employees
to create the optimal efficiency.
- About the recruitment, managers of Departments should give clear job
description. Applicants can save time for understand the work, choose
right job and be easier to work if they are recruited.
- Reallocate human resources: Once Tuan Thanh Thao company analyzed
the success and inefficiencies of their resources, they will be able to
reallocate resources. By maximizing the capacity of staff and reallocating
them to areas that match their skillset, employees will feel more engaged
in their work and they are likely to become more efficient.
- Orders are not evenly distributed throughout the year, Tuan Thanh Thao
Company should distribute reasonable working periods for employees to
keep employees in the best health status at work, avoid the cases of
overworking. Employees need the best healthy to create the best
efficiency.
3.3.2.Improving factors affect on efficiency of employees.

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The need to ensure and enhance employee productivity is a reality no
business can ignore.
- Past their original training, encourage continued employees’ development.
Helping them expand their skillsets will build a much more advanced
workforce, which will benefit company in the long run.
- Set Clear Goals and Provide Feedback. Employees or personnel will be
more motivated if they know what they are expected to achieve. Clearly
stating goals or having a company vision provides guidance for everyone.
Additionally, it is important to provide feedback or show that employees
are being supervised.
- Tuan Thanh Thao company’ leaders should give responsibilities to
qualified employees, and trust that they will perform the tasks well. This
gives employees the opportunity to gain skills and leadership experience
that will ultimately benefit their company.
- Leaders should match tasks to employee's skills. Knowing employees'
skills and behavioral styles is essential for maximizing efficiency.
- Creating a culture of accountability. Every employee needs to be well
aware that they are accountable for their actions and decisions, and they
can neither pass the blame to someone else. This will help they work more
meticulously, take cautious rather than reckless decisions.
- At the workshop, because of highly specialized feature, they often feel
monotonous when always repeated a job, they gradually lose the ability to
be creative. This monotony can be broken with rotation and giving people
new tasks and exposure to other divisions. This adds their learning and
helps them get a holistic view of the business.
- If employees spend more than eight to ten hours at workplace and without
moving around much, they will have less energy to work. Efficiency is
not measured by the number of hours they sit at a workplace. It is

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measured by how much they get done without sacrificing health. Tuan
Thanh Thao Company should create places for employees to rest, relax in
the lunch break or after work such as a room for employees to take a nap,
smoking room, recreation room, fitness room and so on. Taking short,
regular breaks helps to maintain focus and to prevent a decline in
performance and work more efficient.
- Allow for remote work and flexible hours. It doesn't matter where and
when work gets done, so long as it gets done. Research by Gallup shows
that employees who work remotely part of the time are more engaged and
actually work longer hours. Giving employees the flexibility to do their
work when and where they work best.

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CONCLUSION.
More than 8 years of creativity and growth, Tuan Thanh Thao Company
has enabled to become a leading multi-sector enterprise. Tuan Thanh Thao
Company has great, strong workforce and adequate, convenient facilities which
can help employees complete their work faster, more efficient. Employees
cooperate and have good relationship with colleagues and superiors. This makes
a positive, happy social environment creating a better working environment for
employees to achieve the best efficiency. Leadership listens to and communicates
with employees. Everybody turn Tuan Thanh Thao Company into a family,
where they can comfortable share ideas, opinion, emotions together. Training
program helps employees enhance skill, work quality as well as quality of life.
All above things create motivations for employees to achieve the most effective
quality of work. Beside, Tuan Thanh Thao company need ways to help company
grow further: reallocate human resources, training a stable and high-
qualifications workforce for the company, match tasks to employee's skills.
Clearly stating goals or having a company vision provides guidance for
everyone. Creating a culture of accountability, every employee needs to be well
aware that they are accountable for their actions and decisions. Giving employees
the flexibility to do their work. Creating places for employees to rest, relax in the
lunch break or after work for employees to maintain focus and to prevent a
decline in performance. I hope Tuan Thanh Thao Company will develop more
and more in the future.

23
REFERENCES
1. Nguyen Dinh Khuong, "Human Resource Management", Labour Publishing House,
2012
2. Duong Huu Hanh, "Human Resource management", Labour Publishers – Society
3 Author, Summary of results of customer surveys outside survey.
4. Le Van Tam, "Strategic Management Curriculum", Statistical Publishing House, Ho
Chi Minh City, 2013
5. Nguyen Cao Van, "International Human Resource management Curriculum,"
Education Publishing House, 2014

24
PHỤ LỤC
PHIẾU THU THẬP Ý KIẾN NHÂN VIÊN
Xin Anh/Chị vui lòng cho biết một số thông tin:
Câu 1: Các yếu tố dưới đây ảnh hưởng thế nào đến động lực làm việc của
Anh/Chị?
Mức độ ảnh hưởng
Yếu tố
Rất
ít
Ít
Trung
bình
Nhiều
Rất
nhiều
1. Khen thưởng 1 2 3 4 5
2. Chính sách đào tạo và phát triển. 1 2 3 4 5
3.
Công tác đánh giá năng lực làm việc
của nhân viên.
1 2 3 4 5
4. Tiền lương. 1 2 3 4 5
5. Chính sách phúc lợi. 1 2 3 4 5
6. Điều kiện làm việc. 1 2 3 4 5
7. Mối quan hệ đồng nghiệp. 1 2 3 4 5
8.
Mối quan hệ với cấp quản lý trực
tiếp.
1 2 3 4 5
9. Công việc phù hợp với bản thân. 1 2 3 4 5
10.
Có trách nhiệm cao, được quyền
kiểm soát trong công việc.
1 2 3 4 5
11.
Các quy định về thời gian, đồng
phục, kỹ luật lao động.
1 2 3 4 5
12.
Mục tiêu, chiến lược của Công ty,
tổ, nhóm nơi đang làm việc.
1 2 3 4 5
Câu 2: Nhu cầu mà Anh/Chị quan tâm hiện nay là? (chọn tối đa 2 ô)
1.  Tìm một công việc đủ chi phí cho gia đình.
2.  Tìm công việc phù hợp với năng lực bản thân.
3.  Được làm việc trong một tập thể vui vẻ, hoà đồng.

25
4.  Muốn được cấp trên công nhận thành tích và được mọi người tôn trọng
mình.
5.  Muốn có cơ hội đào tạo phát triển nâng cao năng lực bản thân, muốn được
thăng tiến.
Câu 3: Theo Anh/Chị công ty cần cải thiện yếu tố nào dưới đây để có thể
làm tăng được động lực làm việc cho mình trong thời gian tới? (có thể chọn
nhiều ô)
1. Chế độ lương, phúc lợi.
2. Hình thức khen thưởng.
3. Phương tiện làm việc, an toàn trong công việc.
4. Chính sách đào tạo, phát triển của công ty.
5. Quan hệ đồng nghiệp.
6. Quan hệ với cấp quản lý trực tiếp.
7. Công tác đánh giá năng lực làm việc của nhân viên.
8. Nâng cao hiệu quả làm việc nhóm.
9. Các yếu tố khác. Cụ thể: ……………………………………………………
…………………………………………………………………………………
…………………………………………………………………………………
…………………………………………………………………………………
…………………………………………………………………………………
…………………………………………………………………………………
Anh / Chị vui lòng cho biết một số thông tin cá nhân:
THÔNG TIN CÁ NHÂN
1. Giới tính  Nam  Nữ
2. Độ tuổi
 Dưới 30  Từ 31 – 35
 Từ 36 – 50  Trên 50
3.
Thời gian làm việc
tại công ty
 Dưới 3 năm  Từ 3 – dưới 5 năm
 Từ 5 – dưới 9 năm  Từ 9 – dưới 12 năm

26
 Từ 12 – 15 năm
4. Cấp bậc
 Quản lý cấp cao  Quản lý cấp trung
 Quản lý cấp thấp  Nhân viên
5.
Trình độ chuyên
môn
 Phổ thông  Trung cấp
 Cao đẳng  Đại học
 Trên đại học
6. Thu nhập hiện tại
 Dưới 2 triệu  Từ 2 – dưới 3 triệu
 Từ 3 – dưới 5 triệu  Từ 5 – dưới 7 triệu
 Từ 7 – dưới 10 triệu  Trên 10 triệu

27

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