Internship Duties And Responsibilities. Đã Chia Sẻ Đến Cho Các Bạn Sinh Viên Một Bài Mẫu Báo Cáo Cực Đỉnh, Mới Mẽ Và Nội Dung Siêu Chất Lượng Sẽ Giúp Bạn Có Thêm Thật Nhiều Thông Tin Và Kiến Thức Cho Nên Các Bạn Không Thể Bỏ Qua Bài Mẫu Này Nhá. DỊCH VỤ VIẾT THUÊ ĐỀ TÀI TRỌN GÓI ZALO/TELEGRAM NHẮN TIN TRAO ĐỔI : 0909 232 620 - TẢI FLIE TÀI LIỆU: BAOCAOTHUCTAP.NET

1. Nhận Làm Báo Cáo Thực Tập Thuê Trọn Gói – Điểm Cao
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Faculty of English Language
INTERNSHIP REPORT
Student’s name: Lê Trần Huy
Student number: 1512500009; Class: 15DTA01
Supervisor: Võ Quốc Đại
Ho Chi Minh City-8/2018

2. Nhận Làm Báo Cáo Thực Tập Thuê Trọn Gói – Điểm Cao
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PHIẾU NHẬN XÉT SINH VIÊN
CỦA ĐƠN VỊ THỰC TẬP
Họ và tên sinh viên:...........................................................................................................
Ngành: Ngôn Ngữ Anh .................................................................................................
Chuyên ngành: ..................................................................................................
Khóa 2014-2018 Khoa: Tiếng Anh
Trường: Đại học Công nghệ TP. Hồ Chí Minh-HUTECH
Trong thời gian từ ngày ……… tháng ….. năm 2018 đến ngày.......... tháng …… năm
2018
Tại:.....................................................................................................................................
Địa chỉ: .............................................................................................................................
Sau quá trình thực tập tại đơn vị của sinh viên, chúng tôi có một số nhận xét đánh giá
như sau:
1. Công việc được phân công thực tập
...........................................................................................................................................
...........................................................................................................................................
2. Ý thức tổ chức kỷ luật:
...........................................................................................................................................
...........................................................................................................................................
3. Tinh thần thái độ học tập:
...........................................................................................................................................
...........................................................................................................................................
4. Nhận xét khác:
...........................................................................................................................................
...........................................................................................................................................
Đánh giá chung sau đợt thực tập
...........................................................................................................................................
Chấm điểm: ………../ 10
Cán bộ hướng dẫn …………….., ngày.......tháng...........năm 2018

3. Nhận Làm Báo Cáo Thực Tập Thuê Trọn Gói – Điểm Cao
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(Ký và ghi rõ họ và tên) Xác nhận của đơn vị thực tập
(Ký và ghi rõ họ và tên)
PHIẾU NHẬN XÉT SINH VIÊN
CỦA GIẢNG VIÊN HƯỚNG DẪN
Họ và tên sinh viên: ..........................................................................................................
MSSV: ...............................................................................................................................
Lớp:....................................................................................................................................
Đơn vi thực tập:.................................................................................................................
Giảng viên hướng dẫn: ......................................................................................................
Đánh giá chung ( Báo cáo và trình bày)
...........................................................................................................................................
...........................................................................................................................................
...........................................................................................................................................
...........................................................................................................................................
...........................................................................................................................................
...........................................................................................................................................
...........................................................................................................................................
Chấm điểm: ………../10
Điểm đánh giá của công ty + Điểm đánh giá của
giảng viên
Tổng điểm thực tập =
2
Điểm số = ……………../10
Điểm chữ :………………………………………………………
Tp. Hồ Chí Minh, ngày……tháng …..năm 2018
Giảng viên hướng dẫn
(Ký và ghi rõ họ và tên)

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Zalo/Tele Nhắn Tin Báo Giá : 0909.232.620

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ACKNOWLEDGEMENTS
To complete the report, it would not be done without any assistance. The
reporter gives acknowledgement to Bong Sen Hotel for creating an opportunity in
order to make the internship report in the best environment at the time as a
requirement of completing my Degree in English Linguistics.
First of all, she would like to express her endless thanks and gratefulness to her
Front Office Manager Mr……………. and all front office staff in Bong Sen Hotel.
They kindly supported her and gave advice going through the process. Thank for their
encouragement, comments and instructions, the report would have been impossible to
be done effectively.
Because of her limited knowledge, it completely cannot avoid problems and
mistakes. Therefore, she hopes to receive some of the comments from her teachers as
well as her company.
Thank you and best regards,
Reporter

6. Nhận Làm Báo Cáo Thực Tập Thuê Trọn Gói – Điểm Cao
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TABLE OF CONTENTS
PREFACE.......................................................................................................................1
1. Introduction ................................................................................................................1
2. Internship Duties and Responsibilities .......................................................................2
2.1 Process description ...................................................................................................2
2.2 Job description..........................................................................................................2
3. Knowledge and skills applied during the internship ..................................................3
4. Knowledge and skills learned from the internship.....................................................3
5. Shortfalls in knowledge and skills..............................................................................4
CONCLUSIONS: ...........................................................................................................4

7. PREFACE
With the fast development trends in tourism in each travel needs of the people
more and more. Before the situation that the trend of the world when that economy
integration trends in the region and the world. Customers always have the comparison
between quality services stay in Vietnam and the quality of service in that they go
through. So not only the restaurant-great hotel in the Centre of the city to pay attention
to improving the quality of services that in HCMC of hotels such as the Bong Sen
hotel also need much care to the quality of the service in the service. For the reasons
above and based on the internship process was the help of the front desk staff and
teachers, so look forward to the contributions of the employees in the hotel and the
instructors to complete this internship.
Field surveys to assess the status front organizations operating in Bong Sen
Hotel then set out a number of proposals to improve the efficiency of operations at
Bong Sen Hotel
Through this internship helped me learn more about the work of specialized reception,
ensure the close coordination of the work is not a mistake, made a good impression for
visitors. From practical experience during this internship will be equipped me with
more knowledge, ready for professional work after I graduated. After graduating
limited happened was wrong. Been working at the department regularly exposed to
many types of customers and different personalities experienced increases in work to
better serve customers.

8. 1
1. Introduction
BONG SEN HOTEL
117 – 123 Dong Khoi Street, District 1, Ho Chi Minh City, Viet Nam
Phone: (84-028) 38291516 – Fax: (84-028) 38298076
Website: www.bongsenhotel.com – Email: reservation2@bongsencorporation.com
Organization Structure
The organization diagram of Bong Sen Restaurant Hotel Company Limited
has 12 departments. Here are the diagram and functional organizational structure:
DIRECTOR
VICE MANAGING
DIRECTOR
ACCOUNTANT
HOTEL
MANAGEMENT
HUMAN RESOURCES
MANAGER
TAXI
CORRECTIVE
MAINTENANCE
BAR SECUIRITY
GUARD
RECEPTIONIST HOTEL
ROOM
LAUNDRY

9. 2
Figure 1. Organization structure
The hotel's general aim is to focus on domestic markets have a high income, and
associated with the Roman Empire attracting tourist company with international
clients coming to the hotel.
2. Internship Duties And Responsibilities
2.1 Process description
Through the working time with the experience that I had after two weeks, I began
writing the internship report to submit my instructor.
On July 6th
, 2018 I went to Bong Sen Hotel to start internship. Specifically, I was
chosen to be a receptionist. Simultaneously, I worked as a housekeeping in hotel
room. Each early morning, I go to hotel room to clean the rooms. After I finish my
job, I go to reception area and work as a receptionist. The jobs that I need to do are
translator to make staff can understand the require that foreign customers require
extra help, communicate with foreign customers to solve their problems, write
registration book of temporary residence.
Under the help of Mr. Dang Huu Loc, I know clearly established history of Bong
Sen Hotel, daily work. Also, through the time I write the internship report, Ms. Tran
Thi Thanh Mai who replies any questions from me and helps me a lot to complete my
internship report. After I finish my internship report, I give it to director of Bong Sen
Hotel for stamp. And so, I submit internship report to my instructor and faculty of
foreign languages.
2.2 Job description
My job is a receptionist in Bong Sen Hotel. This job is not simple as I thought at
the beginning, but I still try to complete my job. This job requires calm, friendly,
polite and briskly. Besides working as a receptionist, I work as a housekeeping to
maintain a clean, sanitary, comfortable and tidy environment for hotel room. This job
requires careful and scrupulous.
These jobs are forwarding information by receiving and distributing
communications to security guard, replying mail for customer, using English to
communicate with foreign customers, cleaning hotel room, answering telephone calls
and handling any complains from customers.
These jobs require the skills and qualifications like telephone skills, typing, verbal
communication, written communication, attention to detail, and concessions.
I spent 6 weeks on training in Bong Sen Restaurant Hotel Company Limited. I
went to the company five days a week. The following are what I have done at Bong
Sen Hotel.

10. 3
3. Knowledge and skills applied during the internship
At this hotel, I was positioned at the reception area, working as a receptionist.
Specifically, my job was using English language to talk to the foreigner customers
when they want to complain any trouble or require the receptionist to do something.
Beside that, my job is work as a housekeeping. All of the works I had done throughout
my internship period were written in this report. On the other hand, this was a list of
my achievements – things I tried and things I learnt.
I think I had tried my best to complete Hutech University’s goal of this internship
period. Using English in most of the working time is required. The company provide a
working environment that all the staffs are required to be flexible, briskly, confident
and friendly. I think this job trains me all of them. I believe these skills will make me
more confident than the past to be able to apply for my full time job in the future.
4. Knowledge and skills learned from the internship
During the internship period, I was learnt many things.
Firstly, I worked as a receptionist so I studied the works that a receptionist needed
to do. Specifically, I knew the step to check in and check out. Moreover, I knew the
way to handle complaint from customers. The problems need be flexibly solved and I
achieved it.
Secondly, I learnt the steps to clean hotel room as a room service. This job made
me feel more briskly and carefully.
Lastly, I had many great chances to learn new language and used it to talk with
foreign customers. In particular, I can use English to talk with foreign customers.
Sometimes, I can use Chinese language, which I learnt in Hutech University, to talk
with Chinese. Furthermore, I also learnt way of greeting by Japanese in the internship
period.
On the contrary, I had some disadvantages when I worked as receptionist.
Firstly, because of the nature of the hotel, the number of coming and going visitors
was unstable. Sometimes, there were a lot of work, but in other periods it was nothing
to do. As a result, sometimes there were many chances to improve English skills, but
sometimes it was nothing to practice speaking and listening English.
Finally, through the internship period, I just improved the speaking skill plus
listening skill in conversations with foreign customers. And I can improve reading
skill when I read information in the passport of foreign customers to write down into
hotel’s book. About writing skill, I did not have chance to practice.
Through the internship period, I get a wonderful chance to practise the theories that
I learn from university. It made me feel confident when I talk to foreign customer.
Also, I had the experience in role as a receptionist and as a housekeeping.

11. 4
5. Shortfalls in knowledge and skills
Soft skills are understood as the way to handle situations, clever in
communication, thinking, organizational work. With the characteristics of the job
must meet regularly with international guests, people in Hospitality - Food industry
must have good foreign language skills. Proficiency in foreign languages will bring a
great advantage in work, as well as opportunities to take important positions.
CONCLUSIONS:
Through the internship course, I have gotten some knowledge of the hotel
operation, especially in the reception department. I have noticed that the reception
staff is professional that they understand the basic knowledge. Almost staffs meet
the guests’ requirements and make sure to leave a good impression on guests.
However, receptionists also have several limitations to need to complete, such as
language proficiency and smartly handling situations with guests.
I would like to thank the teachers in the faculty of Foreign Language, and
Bong Sen Hotel, especially Mr Dang Hung Phi. who assisted me during my
internship. However, since my internship is short, the internship report may have a
lot of errors. Therefore, I hope teachers will understand and sympathy with my
mistakes.
Faithfully thanks!