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 Pemahaman
 Kesenangan
 Pengaruh pada sikap
 Hubungan yang makin baik
 Tindakan
Pesan disampaikan dan diterima
dengan cermat
Tingkat kesenangan berkaitan erat
dengan perasaan kita terhadap orang
yang berinteraksi dengan kita
 Berusaha
mempengaruhi sikap
orang lain
 Berusaha agar
orang lain
memahami kita
 memilih kata yang tepat
 mempersiapkan jauh sebelumnya
 mengemukakan dengan tepat
 menaruh kepercayaan
Mendorong orang lain untuk bertindak
sesuai dengan yang kita inginkan
 “…Dan kami jadikan sebagian kamu
cobaan bagi sebagian yang lain.
Maukah kamu bersabar? Dan adalah
Tuhanmu Maha Melihat.”
(QS Al Furqan:20)
 “…Posisikan manusia pada posisi
mereka.”
(HR Abu Daud)
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KOMUNIKASI YANG EFEKTIF