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PRESENTATION ON INTERNSHIP REPORT
OF KAILASH BIKAS BANK LTD.
Presented by:
Arzu Dhungana
11/7/2019 1
KBBL’S PROFILE
• The largest national level development banks of Nepal, 1993 as a
Annapurna finance of Kaski, Pokhara.
• Its corporate office is located at Putalisadak, Newplaza, Kathmandu.
• Providing services through 97 branches & 35 ATM machines.
11/7/2019 2
ORGANIZATIONAL OBJECTIVES
• To be one of the most admired financial services organization.
• To help the Customer.
• To promote Team work and Mutual Cooperation.
• To maintain Ethical Standard and Integrity.
• To continue Organizational and Personal Improvement.
• To be leader in providing healthy financial and its related services.
11/7/2019 3
PRODUCTS AND SERVICES
11/7/2019 4
On the basis of
Deposit
On the basis of Loans
and Advances
On the basis of
Remittance services
On the basis of Card
services
On the basis of
Auxiliary services
Current,saving,call,fixe
d deposit
Home loan,education
loan
Express Money
Transfer,Clearing/
Collection
Visa debit card Safe deposit locker
Sajilo Saving, Awakash
Pension Saving , Nari
Saving
Loan against fd,gold
loan, Loan against govt.
bond.
SWIFT Transfer, ABBS
(Any Branch Banking
System)
Credit card Internet
banking,mobile
banking
Kailash Remit Bachat
Khata
Auto loan Fund Transfer
ORGANIZATION STRUCTURE
Branch
manager
Operation
incharge
Customer
service
department
Teller/ Cash
department
Credit
department
11/7/2019 5
CAPITAL STRUCTURE
Particulars Current Years
Authorized Capital 3.1 billion
Paid-up Capital 2,520,636,000
Promoter Share 51% of paid-up capital
General Public Share 49% of paid-up capital
11/7/2019 6
METHODOLOGY
• Primary
 Observation of working environment.
 Direct interface with the walk-in customers.
 Formal and informal communications with the official persons.
• Secondary
 Quarterly reports of KBBL.
 Internet surfing.
11/7/2019 7
ACTIVITIES PERFORMED
• Advise customers about KBBL Bank’s products and services and respond
their queries.
• Handling ATM cards and recording information
• Keeping record of the account opened, account closed, customer taking
additional facilities such as Internet banking, SMS banking, etc.
• Recording and filing of FD Receipts.
11/7/2019 8
CONTINUED
• Provided bank statement
• Handle complaints
• Filled forms and vouchers
• Issuance of check book and ATM
11/7/2019 9
LESSON’S LEARNT
• The CSD department is responsible for creating and maintaining relation
between customer and bank.
• Researcher found that most of the people were not aware about the product
and service of the KBBL.
• The real working environment and practical exposures.
• The negotiation skills also got increased developing the softness and being
more formal while communicating with the people or clients.
11/7/2019 10
THANK YOU
ANY Queries??
11/7/2019 11

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Presentation on internship report of kailash bikas bank

  • 1. PRESENTATION ON INTERNSHIP REPORT OF KAILASH BIKAS BANK LTD. Presented by: Arzu Dhungana 11/7/2019 1
  • 2. KBBL’S PROFILE • The largest national level development banks of Nepal, 1993 as a Annapurna finance of Kaski, Pokhara. • Its corporate office is located at Putalisadak, Newplaza, Kathmandu. • Providing services through 97 branches & 35 ATM machines. 11/7/2019 2
  • 3. ORGANIZATIONAL OBJECTIVES • To be one of the most admired financial services organization. • To help the Customer. • To promote Team work and Mutual Cooperation. • To maintain Ethical Standard and Integrity. • To continue Organizational and Personal Improvement. • To be leader in providing healthy financial and its related services. 11/7/2019 3
  • 4. PRODUCTS AND SERVICES 11/7/2019 4 On the basis of Deposit On the basis of Loans and Advances On the basis of Remittance services On the basis of Card services On the basis of Auxiliary services Current,saving,call,fixe d deposit Home loan,education loan Express Money Transfer,Clearing/ Collection Visa debit card Safe deposit locker Sajilo Saving, Awakash Pension Saving , Nari Saving Loan against fd,gold loan, Loan against govt. bond. SWIFT Transfer, ABBS (Any Branch Banking System) Credit card Internet banking,mobile banking Kailash Remit Bachat Khata Auto loan Fund Transfer
  • 6. CAPITAL STRUCTURE Particulars Current Years Authorized Capital 3.1 billion Paid-up Capital 2,520,636,000 Promoter Share 51% of paid-up capital General Public Share 49% of paid-up capital 11/7/2019 6
  • 7. METHODOLOGY • Primary  Observation of working environment.  Direct interface with the walk-in customers.  Formal and informal communications with the official persons. • Secondary  Quarterly reports of KBBL.  Internet surfing. 11/7/2019 7
  • 8. ACTIVITIES PERFORMED • Advise customers about KBBL Bank’s products and services and respond their queries. • Handling ATM cards and recording information • Keeping record of the account opened, account closed, customer taking additional facilities such as Internet banking, SMS banking, etc. • Recording and filing of FD Receipts. 11/7/2019 8
  • 9. CONTINUED • Provided bank statement • Handle complaints • Filled forms and vouchers • Issuance of check book and ATM 11/7/2019 9
  • 10. LESSON’S LEARNT • The CSD department is responsible for creating and maintaining relation between customer and bank. • Researcher found that most of the people were not aware about the product and service of the KBBL. • The real working environment and practical exposures. • The negotiation skills also got increased developing the softness and being more formal while communicating with the people or clients. 11/7/2019 10