Aranca’s Business Research Helpdesk provides on-demand capacity to help busy executives find quick answers or research solutions to a wide range of simple or complex questions concerning the business ecosystem in which they operate.

1. Business Research Helpdesk
The importance of ‘Knowledge HelpDesks' in global enterprises...
Internal presentations, client or supplier meetings, new
ideas, tactical planning, tracking markets, competitor moves, innovation or technology trends...
as a senior executive, how do you address urgent needs for data or insights to support day-to-day
business actions and decisions?
Limited access to subscription databases, stretched CI/MI teams or lack of time to ‘do-it-
yourself’ are common challenges faced by managers.
Outsourcing the Knowledge HelpDesk function is one viable option to make more informed
decisions, and accelerate business performance.
Research HelpDesk: Aranca’s Virtual Analyst Solution
Aranca’s Research HelpDesk solution provides on-demand capacity to help busy executives find
quick answers to a wide range of simple or complex questions concerning the business
ecosystem in which they operate. With client from start-ups to Fortune 100 companies, PE/VC
and law firms - we address more than 300 rapid research enquiries spanning across functional
areas, industries and geographies in a week, with a median turnaround time of 16 hours (from
initial contact to delivery).
Aranca Research HelpDesk: Solution Framework
Managers across functional areas – from teams in strategy, manufacturing, sales, R&D or human
resources - use Aranca’s Research HelpDesk solution to seek quick answers to a range of
questions that can aid their day-to-day business actions or decisions. Key features of our solution
framework include:
 Flexible engagement models
Depending on their needs, organizations can choose between a dedicated team of analysts
or pay-as-you-go model (invoicing based on actual hours used in a month, subject to
nominal minimum commitment) for implementing the Research Helpdesk solution

2.  Customized and secure online collaboration platform for your firm
To ensure efficient request management, order tracking and delivery - Aranca’s Research
HelpDesk solution is delivered through a customized cloud based collaboration platform
as the key backbone. From user profiles to monthly budgetary limits, we provide our
clients with flexibility and control to define a robust platform in line with their internal
requirements
 Well defined systems and processes for engagement set-up, request management
and research delivery
Leveraging on our experience and learning in providing the Research Helpdesk solution
to several global clients, we have defined detailed systems and procedures for every
aspect of the solution - from roles & responsibilities, to user training on portal navigation,
to request confirmation, to customer feedback and continuous improvement