Menjelaskan 10 definisi kualitas

1. QUALITY AS CONFORMANCE TO SPECIFICATION AND
CUSTOMER DELIGHT
Manajemen Kualitas & Standar Mutu
Dosen: Prof. Ir. Syamsir Abduh, MM., PhD
Oleh Kelompok:
Antony S 222160505
Candy 222160506
Jonathan 222160509
Program Doktor Manajemen Strategik
2017
Score:
98

2. 10 DEFINITIONS OF
QUALITY
SOURCES: 7 ARTICLES AND 3 BOOKS
(2016-2017)

3. WHAT IS QUALITY?
1. Quality is the totality of features and characteristics
of a product or service that bear on its ability to
satisfy given needs (Alhassan, Alzahrani, & Aziz,
2017).
2. Quality is a set of properties and features that give
the product or service the property to meet specific
needs (Androniceanu, 2017).
3. Quality is features and attributes of goods and
services that respond to implicit and explicit
customer requirements (Aquilani et al, 2017).
4. Quality is defined as the fitness of product or
service for its intended use and control conveys an
idea about determining and maintaining of product
and service (Aggarwal, 2016).

4. WHAT IS QUALITY?
5. Quality is defined as excellence, superiority, and an
assurance that there are less defects in services or
products (Alzhrani, Alotibie, & Abdulaziz, 2016).
6. Quality is the inspiration for human being to move
from better to the best available options (Bhat,
2016).
7. Quality is the conformance to requirements and
ability of a product or service to consistently meet
or exceed customer expectations (Parthasarathi,
Rao, & Reddy, 2016).
8. Quality is a mindset of inquiry and the capacity to
use appropriate tools to improve systems in which
we work (Sherwood & Barnsteiner, 2017).

5. WHAT IS QUALITY?
9. Quality is that characteristic we can feel and know
when we have it, but we can’t describe it advance
(Barker & Milivojevich, 2016).
10. Quality may be defined is the fitness of that product
or service for meeting or exceeding its intended use
as required by the customer (Mitra, 2016).

6. WHAT IS QUALITY?
- Quality is the conformance to
requirement and ability of a product
or service to consistently meet or
exceed customer expectations
(Parthasarathi, Rao, & Reddy, 2016).

7. REFERENCES
Aggarwal, P. (2016). Total Quality Management and Teacher Education.
International Journal of Applied Research, Vol.2 (1), 600-601.
Alhassan, A., Alzahrani, W., & Aziz, A. A. (2017). Total Quality
Management for Software Development. International Journal
of Computer Applications, Vol.158, No.5, 38-44.
Alzharani, K.M., Alotibie, B.A., & Abdulaziz, A. (2016). Total Quality
Management in Saudi Higher Education. International Journal
of Computer Applications, Vol.135, No.4, 6-12.
Androniceanu, A. (2017). The Three-Dimensional Approach of Total
Quality Management, An Essential Strategic Option For
Business Excellence. Quality Management and Business
Excellence, Vol.19, No.44, 61-78.
Aquilani, B., Silvestri, C,., & Ruggieri, A. (2016). A Systematic Literature
Review on Total Quality Management Critical Success Factors
and The Identification of New Avenues of Research. The TQM
Journal, Vol.29, (1), 184-213.

8. REFERENCES
Barker, T.B., & Milivojevich, A. (2016). Quality By Experimental
Design. London: CRC Press.
Bhat, B.A. (2016). Teacher’ Perception Towards Total Quality
Management in Secondary Schools. International
Journal for Educational Studies, 9(1), 41-48.
Mitra, A. (2016). Fundamentals of Quality Control and
Improvement. New York: Wiley.
Parthasarathi, S.K. Rao, K.V.S.R, and Reddy, P.N. (2016).
Spiritual Leadership and its Contribution to Soft
Dimensions of Total Quality Management: Relevance to
Micro, Small and Medium Enterprises in India. Indian
Journal of Science and Technology, Vol. 9(33), 1-15.
Sherwood, G., & Barnsteiner, J. (2017). Quality and Safety in
Nursing. Canada: Wiley Blackwell.