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Curriculum Vitae - Kylie Higgins
15 Williams Avenue, Dulwich, 5065 | 0416 087 123
kylie_higgins@hotmail.com
Profile
 Highly skilled in concept development, business analysis and stakeholder engagement.
 Highly experienced IT professional across the full software development lifecycle.
 Experience with LIIMS and HL7. Performed business analysis to transfer LIIMS data from
Gribbles HL7 system into state government database for Biosecurity (animal health).
 Business case development, business analysis and design of systems that interface with
external suppliers and internal systems to improve business processes.
 Project management including projects requiring inputs from internal ICT & external suppliers.
 Extensive experience with state government, commercial laboratories, animal health,
agriculture, emergency management, animal and human public health and utilities.
Training
Agile Fundamentals Ajilon 2016
Train the Trainer Certificate IV AIM 2014
Diploma of Government (Management) Oz Train 2013
Contract Management / Auditing Training 2004
Object Orientated Programming with C++ UTS, Sydney 1994
Education
Grad Dip. – Veterinary Public Health Management University of Sydney 2010
Bachelor of Veterinary Science University of Sydney 2002
B. of App Science: Computer Science, Operations Research UTS, Sydney 1992
Skills
Business Analysis 15 years Project Management 5 years
Database Design & Analysis 15 years Software Development 15 years
Oracle, PL/SQL 10 years C / Pro*C 2 years
LIIMS (HL7) 7 years PHP/MySQL 3 years
Contract Management 4 years Requirements Specifications 4 years
SharePoint 2013, 2010, 2007 2 years Crystal Reports 5 years
UNIX Systems Administration 3 years Software Testing 5 years
EmploymentHistory
SAPN, Adelaide October 2015 - current
Senior Business Analyst
I am currently working as a senior business analyst across multiple projects from all areas of the
business at SA Power Networks (formerly ETSA). I typically work on 3-4 projects at a time. I am a
member of the business analyst team. Project work involves working closely with a project manager
and stakeholders from the relevant business areas.
SAPN is a large organisation with distinct business areas. I engage with project sponsors who are
senior managers within the organisation, Subject Matter Experts with detailed technical knowledge
(often engineers), IT experts and general users.

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Achievements
 Development of business requirements for Identity and Access Management using
SailPoint Identity IQ.
 Data analysis and audit of the 16,000 MS Access database files on the SAPN network
drives.
 Business analyst / product owner on Agile business intelligence project.
 Development of Business Requirements for the upgrade of Autodesk Vault Software.
McGirr Technology, Adelaide June -September 2015
Business Analyst
I worked in Adelaide for McGirr Technology; a software company based in Sydney. I worked with
the Adelaide based Project Manager and Sydney based Business Analyst as a consultant to
provide business analysis and testing services to the Adelaide based client. The role included
providing onsite support to internal business analysts, helpdesk operators and testers.
Achievements
 Forming effective working relationships with internal clients in a short space of time.
 Analysis of business requirements to develop clear specifications for the client and internal
developers.
 Development of comprehensive test plans.
 Conducting a high volume of testing to meet project deadlines.
Origin Energy, Adelaide (short term contract) March 2014
SharePoint Consultant
Working with the digital content manager and business analyst to optimise internal human
resources’ SharePoint site prior to release. Stakeholder engagement, providing input on content
and optimisation of site appearance using SharePoint 2007 tools and HTML.
Achievements
 Development of strong relationships with key stakeholders in a short period of time.
 Ability to interpret loose requirements and identify areas needing improvement to make the
site both visually appealing and functional in alignment with company standards.
Technology
 SharePoint 2007  HTML
Zoos SA, Adelaide 6 month contract July 2014 – January 2015
Business Analysis / SharePoint Development
Adelaide and Monarto Zoos’ have a small ICT team. The SharePoint Analyst/Developer works
independently on projects reporting directly to the ICT manager. The purpose of the role was to
develop internal SharePoint sites to facilitate improved business processes within the zoo.
Achievements
 Successful completion of a project to allow zoo keepers to record their daily animal
observations in SharePoint.
 Engagement with the with the key stakeholder (the animal records officer) to determine
business requirements.
 Analysing the international Zoological Information Management System (ZIMS) to ensure that
Zoos SA data is compatible with this database.
Technology
 SharePoint 2013
 Nintex Workflow
 SharePoint Designer

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 Microsoft Excel
Primary Industries & Regions SA (PIRSA), Adelaide 2004 – 2014
Business Analyst / Project Manager, Emergency Management 2009 to
June 2014
The BioSIRT Administrator is a member of the Emergency Management team within Biosecurity SA.
BioSIRT is the national emergency management software used by the states. There are six members
of the emergency management team. The Emergency Management Team is part of Biosecurity SA
consisting of approximately one hundred staff.
I participated in emergency disease exercises where the software was used providing support in use
of the software and dealing with technical issues. Provided support during emergency responses.
Developed reports for stakeholders using Crystal Reports; analysed data using Oracle. Obtained
quotes, performed testing and managed projects for national software upgrades and upgrade projects
specific to PIRSA. Worked as a member of the national BioSIRT development committee to determine
priorities for bug fixes and enhancements; performed testing as part of the national team.
Achievements
 Maintenance, user support and upgrades of MS Access / VBA applications.
 Created the business case to upgrade the ETL process for loading property data from our
internal property system (Oracle spatial) into BioSIRT.
 Performed the business analysis, developed the requirements specification and successfully
managed the project to upgrade this ETL process.
 Managed internal ICT staff and the external software vendor during the ETL upgrade.
 Produced quality documentation of the current state of the BioSIRT application including
software, hardware, users and backups.
 Designed, organised and ran well received training sessions for staff from plant health, animal
health and aquaculture on the BioSIRT application.
Technology
 Oracle 10.2.03
 Oracle spatials, materialised views
 Crystal Reports for eclipse
 MS Access, VBA
 Windows Server 2008
 Microsoft Excel, PowerPoint, Word
 Apache Tomcat
 MapServer, GeoServer
 Network configuration, VPN
 Microsoft Visio
 Microsoft Outlook
Data Analyst, Disease Surveillance 2008
The disease surveillance team consists of approximately ten staff. The data analyst disease
surveillance reports to the manager of the disease surveillance team. This team is a part of
Biosecurity SA which has approximately one hundred staff.
Analysis of data using veterinary, statistical and epidemiological knowledge. Epidemiology is the
study of disease in populations. Tools utilised to perform this analysis included MS Access / Visual
Basic, Crystal Reports and R (a statistical and mapping software package).
Achievements
 Development of a Microsoft Access / Visual Basic application to allow veterinarians to record
and report on data relating to the health of sheep (maiden ewes).
 Improved the design of an existing MS Access database which records data reported by
abattoirs. Created complex SQL queries to extract information from this database according
to user requirements. Coached staff in the proper use and management of their MS Access
database.
 Designed reports that PIRSA is required to deliver nationally using Crystal Reports software.
Technology

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 Microsoft Access
 Visual Basic
 R statistical language
 Crystal Reports
Laboratory Liaison – Contract Manager 2004 - 2008
The laboratory liaison works with the laboratory contract manager to manage the contract between
PIRSA and the private laboratory that provides animal laboratory testing to the state government.
The laboratory liaison and laboratory contract manager are a part of Biosecurity SA.
Understanding of the business of animal health: disease surveillance, disease control programs and
emergency disease responses. Understanding of the operation of the private laboratory including
data formats used (HL7), invoicing and laboratory testing. Resolution of disputes to achieve a win-
win outcome or change business processes so that the same error won’t be repeated.
Achievements
 Concept, design and development of an MS Access / VBA application to receive,
automatically check and process monthly billing and result data from the laboratory. This
software is still being used by the organisation.
 Analysis of test volume data and costs across projects from the MS Access database to
inform negotiation of contract and project prices for animal health.
 Performed significant stakeholder analysis to automate business processes relating to
laboratory results data. Developed requirements specification for ICT to undertake the
required work.
Technology
 Microsoft Access
 Visual Basic
 HL7
 Oracle
DAC Accounting 2006
Web Development
Achievements
 Used PHP/MySQL to manage membership of the accounting website.
 Members of the website gain access to restricted pages.
 Used PHP/MySQL to process credit card payments via interface with major bank.
 Designed MySQL database to record member information.
 User interface design
Technology
 PHP / MySQL / Apache Tomcat
 HTML / CSS
 Apache Tomcat
 Dreamweaver
Torrens Road Veterinary Clinic January 2003 – April 2004
Veterinarian
 Consultation, surgery and relationship building with clients.
 Preparation of quotes for surgery and hospitalisation.
 Design of standard forms to be used in the practice.
 Developing content for the clinics website.

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Parcelforce, Farnborough, UK (12 month contract) 1998 - 1999
UNIX Systems Administrator and Pro*C/Oracle Developer
Reuters, London, UK (3 month contract) 1998
Operations
Energy Australia 1990 - 1997
Geographic Information Systems – ESRI / ArcInfo / aml
Business Analyst / Developer (Rexx, SQL database - mainframe)
Full cadetship for final year of Computer Science degree